Watch the following video and learn how to pass your Sales Associate interview with expert trainer and coach, Richard McMunn:
HOW TO PREPARE FOR A SALES ASSOCIATE INTERVIEW
The most effective way to prepare for a sales associate interview is to align your own skills and qualities to those listed in the job description and the person specification.
For example, one of the most important skills needed as a sales associate is to provide outstanding customer care. During your preparation for the sales associate interview, think of specific situations you have been in whereby you have already provided great customer service.
The interview questions based around the sales associate quality of ‘customer service’ might be:
Q. When have you provided great customer service?
Q. Tell me about a time when you went above and beyond what was required?
Q. Describe a time when you dealt with a customer complaint?
Q. Tell me about a situation when you dealt with a difficult or dissatisfied customer?
QUALITIES OF A SALES ASSOCIATE
Here is a list of key qualities required to be an affective sales associate. Read them, and then think of specific situations you have been that are match for the quality:
- Outstanding customer service skills;
- Able to work alone unsupervised;
- Work as part of a team;
- Upselling and cross-selling skills;
- A positive attitude to work;
- A flexible and support work attitude;
- Able to learn new skills quickly;
- Responding to customer needs.
Once you have considered situations you have previously been in that are a match for the key skills and qualities needed to be a Sales Associate, start preparing for the following interview questions:
LIST OF SALES ASSOCIATE INTERVIEW QUESTIONS
Q. Tell me about yourself and why you want to be a sales associate?
Q. Why do you want to work for our company?
Q. When have you gone above and beyond what was required?
Q. Where do you see yourself in 5 years’ time?
Q. Why do you want this job?
Q. Tell me why you want to leave your current job?
Q. What are the top 3 skills and qualities needed to be a sales associate?
Q. What are your strengths?
Q. What’s your biggest weakness?
Q. Tell me about a time when you dealt with a difficult customer?
Q. What’s the best example of customer service you have ever witnessed?
Q. How would your previous work colleagues describe you?
Q. What are your salary expectations in the role of sales associate?
Q. Do you have any questions for the panel?