25 Work Coach Interview Questions & Answers

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Here’s the FULL LIST of WORK COACH INTERVIEW QUESTIONS AND ANSWERS:

Q1. Tell me about yourself?

SUGGESTED ANSWER:

“I am a hard-working, professional and enthusiastic person who enjoys the type of work where I have a responsibility for helping people make a difference to their lives. I have applied to become a Work Coach because I believe I have the necessary skills, the qualities and attributes to quickly develop competency in the role and to make a difference to the people I am serving. The work and life skills I have gained so far will stand me in good stead for this position. I am a good communicator, I can provide excellent service, I am resilient, and I have the necessary analytical skills to find the right work for the customers and clients I am helping based on their interests, skills and life ambitions. Finally, I am somebody who can work at pace, I will take responsibility for delivering a quality service and I will ensure the department quickly sees positive results from the work I am undertaking.”

Q2. Why do you want to be a Work Coach?

SUGGESTED ANSWER

“I want to be a Work Coach because, first and foremost, I will get to influence other people’s lives and really help to make a difference by using my skills, experiences and my motivational techniques. There comes a huge amount of responsibility being a Work Coach, and I find that appealing. I am the type of person who enjoys managing a large workload and I enjoy it when I have challenges to overcome and when I need to really use my communication skills to persuade someone to follow my advice and my recommended course of action. I believe the skills, the qualities and the life experiences I have gained over time will really help me in this position, and if I am successful, I will look forward to making a difference to the customers I am serving and helping.”

Q3. What responsibilities will you have as a Work Coach?
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Q4. Give an example of a difficult conversation you had with someone. What was the situation and how did you handle it?
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Q5. What are your strengths and weaknesses?
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Q6. How would you deal with a difficult or complaining customer?
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Q7. Tell me about a time when you had to manage a quality service.
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Q8. Tell me about a time when you had to overcome a setback.
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Q9. Tell me about a time when your style of communication resulted in a positive outcome.
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Q10. As a Work Coach, how you would deliver excellent customer service?
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Q11. Why do you want to work for the Civil Service?
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Q12. What does diversity mean to you?
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Q13. Tell me about a time when you went embraced change at work.
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Q14. How would you explain complex information to someone who had little knowledge about the subject?
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Q15. Tell me about a time when you had a difficult challenge.
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Q16. Describe a time when you influenced someone.
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Q17. Tell me about a time when you worked as part of a team.
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Q18. Tell me about a time when you had to work with a difficult colleague.
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Q19. Tell me about a time when you helped someone to develop a new skill or improve an existing one.
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Q20. Tell me about a time when you had to deliver something at pace.
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Q21. Tell me about a time when you had to adapt your approach to a task to get it completed.
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Q22. Tell me a time when you provided brilliant customer service.
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Q23. Where do you see yourself in 5 years?
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Q24. Why do you want to leave your current job to take up this position as a Work Coach?
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Q25. That’s the end of your Work Coach job interview. Do you have questions for the panel?
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Now INSTANTLY download the suggested ANSWERS to all the WORK COACH INTERVIEW QUESTIONS so you can easily formulate your own winning answers and PASS your interview!

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Work Coach Duties and Responsibilities (The Role of a DWP Work Coach!)


As a DWP Work Coach, you will have a diverse range of responsibilities. Primarily, you will be responsible for communicating with clients and customers via telephone, through digital means, and also on a face to face basis. You will be required to maintain contact with them daily. You will undertake assessments to find out the skills and qualities your customers possess, and you must help them to search for suitable jobs both locally and online.

As a Work Coach, you will support your clients and customers in the job application process; help them to create a strong CV, and you will help them prepare for job interviews. You will also be responsible for helping your customers to claim either Universal Credit, Employment and Support Allowance, Jobseekers Allowance, and Income Support where appropriate.

When taking on the role of a Work Coach, it is essential that you follow all legal and regulatory guidelines and in particular adhere to the Equality Act 2010. You will need to ensure that you quickly gain a thorough understanding of local employment opportunities; build relationships with employers and focus on motivating your customers to ensure they find suitable employment.

4 TIPS FOR PASSING A DWP WORK COACH JOB INTERVIEW!

The following four important tips will help you to prepare for a DWP Work Coach job interview. Read the following interview tips carefully and apply them during your preparation!

WORK COACH JOB INTERVIEW TIP #1

The first and most important tip we can offer you is to ensure you study and learn the Civil Service Behaviours that are applicable to your role before you attend the interview. You will be assessed against the following three Level 2 Behaviours:

  • Communicating and Influencing;
  • Managing a Quality Service;
  • Making Effective Decisions.

WORK COACH JOB INTERVIEW TIP #2

When answering the Civil Service DWP Work Coach interview questions, consider using the STAR technique to structure your answers. This means formatting your responses in the manner or Situation, Task, Action, and Result. This is a great way for ensuring your responses are evidence-based, which is a key requirement of the interview assessment protocol.

WORK COACH JOB INTERVIEW TIP #3

Consider why you want to be a Work Coach and also why you want to work for the Civil Service before you attend the interview. You should also prepare answers to other common job interview questions, including where do you see yourself in five years, and what are your strengths and weaknesses.

WORK COACH JOB INTERVIEW TIP #4

Our final Work Coach job interview tip is to ensure you prepare three great questions to ask at the end of your interview. Here are 3 really good ones to consider asking:

QUESTION – What has frustrated you about previous Work Coaches who have worked for you?

QUESTION – What is the culture like within the Civil Service?

QUESTION – What’s the first thing you would want me to concentrate on in the role as Work Coach?

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Question 1,
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Interview Question 01

Question 2,
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Interview Question 02

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Interview Question 03

Question 4,
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Interview Question 04

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Interview Question 05

Question 6,
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Interview Question 06

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Interview Question 07

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Interview Question 08

Question 9,
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Interview Question 09

Question 10,
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Interview Question 10

Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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Comments

  1. Syed

    Excellent

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