Waitrose Interview
Questions & Answers

SUGGESTED ANSWER:

“Waitrose has an exceptional, high-quality presence in all of its stores. As soon as you enter a Waitrose store, you can literally feel the quality customer service, products and groceries. In my opinion, the Waitrose brand is synonymous with quality and outstanding customer care. Having studied the job description for this role, I feel I have the required skills, qualities and attributes to not only perform the job to a high standard, but to also maintain the standards you expect of your employees and partners. Of course, I would not be telling the truth if I said there wasn’t the appeal of you being local to where I live, but there are other supermarket stores in the local area, and I would not choose to work there. I am someone who has lots of experience taking care of customers and I am able to work hard under pressure as and when required, and also work as part of a diverse team to achieve the daily tasks required in this role. I am also at a stage in my life where I have the stability of a good home life and partner, and as such, I am now able to dedicate more time to working flexible, and unsociable hours if and when required. I feel confident that, if you hire me in this role, you will be very happy with my performance, contribution to the wider team and my ability to uphold the strong values Waitrose adheres to.”

SUGGESTED ANSWER

“First and foremost, I would follow my training and the Waitrose principles in regard to customer service and care. During my research in preparation for this interview, I studied your website, and I have been especially concentrating on your customer service guidelines. From what I understand, if a customer is not happy with a product that has been bought in a Waitrose store, customers can return the item or package, along with their proof of purchase, within 35 days. The customer will be required to give an explanation as to the reason they would like a refund and replacement, and if appropriate, one will be given. I would guess that the reason an explanation has to be given is that it provides you with useful information relating to a specific product. If there is a recurring problem, you may decide to withdraw it from sale and make improvements. At all times when dealing with a customer complaint I would remain calm, listen to their complaint, apologise if necessary and put a plan in place to resolve the issues quickly and efficiently. If there was a specific problem with a product or item, I would share this with my supervisor or Team Leader so he or she could then investigate the matter further.”