Waitrose Interview
Questions & Answers

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Here’s the FULL LIST of interview questions for the WAITROSE INTERVIEW:

Q1. What specifically has attracted you to Waitrose and why do you think you would be a good fit for this role?

SUGGESTED ANSWER:

“Waitrose has an exceptional, high-quality presence in all of its stores. As soon as you enter a Waitrose store, you can literally feel the quality customer service, products and groceries. In my opinion, the Waitrose brand is synonymous with quality and outstanding customer care. Having studied the job description for this role, I feel I have the required skills, qualities and attributes to not only perform the job to a high standard, but to also maintain the standards you expect of your employees and partners. Of course, I would not be telling the truth if I said there wasn’t the appeal of you being local to where I live, but there are other supermarket stores in the local area, and I would not choose to work there. I am someone who has lots of experience taking care of customers and I am able to work hard under pressure as and when required, and also work as part of a diverse team to achieve the daily tasks required in this role. I am also at a stage in my life where I have the stability of a good home life and partner, and as such, I am now able to dedicate more time to working flexible, and unsociable hours if and when required. I feel confident that, if you hire me in this role, you will be very happy with my performance, contribution to the wider team and my ability to uphold the strong values Waitrose adheres to.”

Q2. At Waitrose, we pride ourselves on delivering outstanding customer service and care. How would you deal with a customer complaint in one of our stores whilst working for Waitrose?

SUGGESTED ANSWER

“First and foremost, I would follow my training and the Waitrose principles in regard to customer service and care. During my research in preparation for this interview, I studied your website, and I have been especially concentrating on your customer service guidelines. From what I understand, if a customer is not happy with a product that has been bought in a Waitrose store, customers can return the item or package, along with their proof of purchase, within 35 days. The customer will be required to give an explanation as to the reason they would like a refund and replacement, and if appropriate, one will be given. I would guess that the reason an explanation has to be given is that it provides you with useful information relating to a specific product. If there is a recurring problem, you may decide to withdraw it from sale and make improvements. At all times when dealing with a customer complaint I would remain calm, listen to their complaint, apologise if necessary and put a plan in place to resolve the issues quickly and efficiently. If there was a specific problem with a product or item, I would share this with my supervisor or Team Leader so he or she could then investigate the matter further.”

Q3. Tell me what you know about the Waitrose supermarket brand in respect of our core values and ethos?
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Q4. Describe a time when you managed multiple tasks all at once?
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Q5. What skills do you possess that you think would be an asset to our team?
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Q6. Describe a stressful situation at work and how you handled it?
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Q7. Why do you want this job and what can you specifically bring to the role?
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Q8. How would you deal with an angry or frustrated customer in store? What would you consider when dealing with them and why?
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Q9. Describe a time when you dealt with a difficult customer or client?
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Q10. What are your main strengths?
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Q11. What would you do if you didn’t get on with someone in your team?
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Q12. Describe a time when you completed a difficult, time-sensitive task whilst under pressure.
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Waitrose Job Description


Waitrose Job Brief:

In addition to upholding the strong values and ethics of the Waitrose brand, you will also be required to demonstrate outstanding customer service and care, have a flexible approach to working, be able to work well with other employees and partners, be able to resolve customer complaints, demonstrate great attention to detail, make decisions in the best interests of the brand and also potentially work unsociable hours if and when required.

Waitrose Assessable Key Skills, Qualities & Attributes:

  • Strong customer service abilities and a customer-focused approach to work;
  • Be able to resolve customer complaints and deal with queries in line with company policy;
  • Follow your training and operational procedures to meet the requirements of your role;
  • Demonstrate effective team-working skills and complete tasks thoroughly and efficiently;
  • In certain Waitrose roles, you will be required to work unsociable hours and also at weekends;
  • Wear the Waitrose uniform with pride and act as a positive role model for the organisation;
  • Meet the expectations of customers with a view to encouraging them to return to the store time and time again.

5 TIPS FOR PASSING THE WAITROSE INTERVIEW!

TIP #1 – Waitrose are renowned for high-quality goods and services and pride themselves on being an outstanding employer and customer service provider. Prior to attending your Waitrose interview, we strongly advise you learn a little bit about the brand, their history and also why specifically you want to work for them as opposed to the many other supermarket chains within your area.

TIP #2 – During your Waitrose interview, we advise that you focus on demonstrating the core qualities and attributes of customer service, working hard under pressure, strong attention to detail, resolving customer complaints and queries, being a positive team player, having a flexible approach to work and also going above and beyond what is required for customers when needed.

TIP #3 – During your Waitrose interview, there is a strong possibility you will get asked situational or competency-based questions that require you to give an example of when you worked as part of a team, provided great customer service, dealt with a customer issue and also worked hard to solve a problem. Be sure you have an example for each and every one of these scenarios prior to your Waitrose interview.

TIP #4 – In respect of TIP#3 above, when answering these types of behavioural interview questions, we recommend you make good use of the STAR interview technique. Within the Waitrose Interview Questions and Answers guide we have provided you with suggested answers and tips for utilising STAR.

TIP #5 – At the end of your Waitrose interview, you may be given the opportunity to ask the panel some questions. Here are the two questions we recommend you ask in order to portray a positive and enthusiastic attitude:

QUESTION – Apart from providing exceptional customer service, what else can I do in this role to ensure I meet the requirements and expectations of Waitrose?

QUESTION – Waitrose has an exceptional reputation within the industry. What plans do you have over the coming 5 to 10 years?

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