London Underground Train Driver Interview
Questions & Answers

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Q1. Why are you applying to become a London Underground Train Driver? And what knowledge, experience or skills do you have that might be relevant?

SUGGESTED ANSWER:

“I am applying for this post because I am looking for a new and challenging role and I believe the skills, qualities and experience I possess would be a perfect match for this safety-critical position with the London Underground Transport for London (TFL). I enjoy working in a customer-focused environment and believe I would make an excellent London Underground Train Driver for your company. I am also prepared to relocate to live within the required distance and travel time of the depot and I also have a flexible approach to working. I understand that the company is changing and moving forward, and I believe you would be an exciting company to work for. I also believe I can bring something to the team in terms of commitment, motivation and enthusiasm. I have worked in a customer-based role for a number of years now and during this time I have developed skills that can be applied to the role of a London Underground Train Driver. As well as being a good communicator and possessing excellent practical skills, I am also highly safety conscious and understand that this is the most important element of the role. In addition to my 12 years’ experience in a customer-focused role I have also worked for 4 years within an engineering role. I am therefore a highly disciplined person and a very good team player. I have recently completed an online health and safety course, and can assure you I will take every aspect of the London Underground Train Driver role with the utmost professionalism and a high level of responsibility.”

Q2. Why do you want to be a London Underground Train Driver with our company?

SUGGESTED ANSWER

“I have been looking at a number of TOCs and I have been especially impressed with the Transport for London (TfL) and how it operates. I spent a considerable amount of time studying the TFL website to learn how you help passengers to get to their destination safely and quickly and also the level of service you provide. The website provides so much valuable information, including how to book tickets, safety information, maps and travel updates. This demonstrates a high level of customer focus and care and I want to work for your company as I believe I can bring the same high standards to the team. I also understand that, over the coming years, Transport for London aims to create a company that not only looks and feels different, but one that provides passengers with a better travelling experience. I was reading the updates on your improvements and projects page on your website and believe I would be very happy in my role as a London Underground Train Driver and be able to help you work towards your organisational goals and passenger satisfaction targets.”

Q3. What can you tell us about the role of a London Underground Train Driver?
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Q4. What skills do you possess that you think would be an asset to our team?
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Q5. Why are you applying to become a London Underground Train Driver what knowledge, experience or skills do you have that might be relevant?
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Q6. Can you tell us about a situation when you have had to work under pressure?
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Q7. Can you tell me about a time when you have worked as part of a team to achieve a goal?
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Q8. Can you provide us with an example of a project you have had to complete and the obstacles you had to overcome?
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Q9. Can you provide us with an example of a safety-related task that you have had to perform?
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Q10. Can you give an example of when you have had to work on your own for long periods?
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Q11. What do you understand about the term Health and Safety and who is responsible for it?
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Q12. How do think you would cope with a fatality?
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London Underground Train Driver Job Description 


London Underground Train Driver Job Brief:

London Underground Train Drivers perform a highly safety-critical role and are required to operate under strict operational guidelines and safety procedures. You will need a diverse set of skills if you are to drive the trains on the London Underground, and these include being able to follow strict rules and procedures, deliver excellent customer service, communicate messages to your passengers, liaise with signallers and other members of the London Underground Operational Team (LUOT) and also remain calm in emergency and pressurised situations. In addition to these attributes, you will need to be able to concentrate for prolonged periods of time on the same task, pass numerous tests and also be flexible in your role, being available to drive the trains during weekends, evenings and unsociable hours.

London Underground Train Driver Interview Competencies, Skills, Qualities & Attributes:

  • SAFETY-CRITICAL ROLE – Above all else, London Underground Train Drivers must be able to operate under strict safety procedures and rules at all times. You are responsible for the safety of yourself, the safety of your passengers, the rolling stock (train) and also other members of staff.
  • CUSTOMER SERVICE – Customer service capabilities will be assessed during the London Underground Train Driver interview. You will need to provide evidence-based answers to questions relating to your ability to provide exceptional customer service at all times. This includes driving the trains in a safe and comfortable manner, pulling into underground station platform’s safely and in line with your training, providing timely messages over the train’s intercom system and also informing passengers of any delays to the underground service.
  • FLEXIBILITY – London Underground Train Drivers have to be flexible in their role. Being a Train Driver on the London Underground is not a normal 9-5 job and you will be required to show you are committed to working unsociable hours, including evenings and weekends.
  • COMMUNICATION SKILLS – London Underground Train Drivers have to communicate messages to passengers. In addition to this, they have to communicate with the Underground Rail Safety Control Centre (URSCC) and also with the Signalling team. You will also need to communicate promptly and clearly any issues that arise whilst driving the train under your control.
  • WORKING UNDER PRESSURE – London Underground Train Drivers have to work under pressure at all times. This requires an innate ability to remain calm and follow strict rules and procedures. During the London Underground TFL train driver interview, you should provide evidence of where you have followed rules and procedures and also remained calm during either a difficult or emergency situation.

During your London Underground Train Driver interview, we strongly recommend you structure your answers to the situational/competency-based questions using the STAR technique (Situation, Task, Action and Result).

5 TIPS FOR PASSING THE LONDON UNDERGROUND TRAIN DRIVER INTERVIEW!

TIP #1 – Throughout the London Underground Train Driver interview, you will be assessed on the competencies relevant to the role. Be sure to demonstrate these by providing evidence-based responses, in particular with relevance to your ability to remain calm under pressure, communicate effectively and also operate whilst following strict rules and procedures.

TIP #2 – Becoming a London Underground Train Driver requires you to operate in a highly safety-critical role. You will need to provide genuine answers of where you have already operated in such an environment, and also followed strict rules, procedures and guidelines.

TIP #3 – Although being a London Underground Train Driver requires an ability to operate safely at all times, you must also demonstrate an ability to provide excellent customer service. After all, the London Underground are required to provide train services that are effective, efficient and on time. As a driver on the underground, you will need to have a positive impact on the passenger’s journey through the safe and comfortable operation of the train, and also by being on time.

TIP #4 – Reliability and flexibility are other key attributes of the London Underground Train Driver’s role. You will need to demonstrate your commitment to working unsociable hours, during the evenings and also at weekends. You may also be required to live within a certain distance of the train depot that serves the underground.

TIP #5 – London Underground Train Drivers are required to undertake an intensive training course, once they pass the selection process and the interviews. The driver training programme can last for many months and you will need to pass route learning, traction training and also operational safety procedural training. During the interview, you will need to provide details of how you are able to learn large amounts of job specific information and therefore pass the train driver tests and exams.

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