22 Tesco Interview
Questions & Answers

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Here’s the FULL LIST of interview questions for the TESCO INTERVIEW:

Q1. Why would you want to work for Tesco? What makes you the perfect candidate for this position?

SUGGESTED ANSWER:

“I have studied the job description for this role and I am confident I have the necessary skills, qualities and attributes to ensure I maintain the excellent core purpose and values you expect of your staff. Tesco has an outstanding reputation as an employer and I feel I would be very happy within my role for your organisation if I am successful. The simple mission you consistently strive to work towards means I would be working for someone who always puts their customers first. In a world where there is so much competition from other business, I feel confident I will have a job with Tesco for many years to come providing I excel in my role and make you proud of the work I do. In regard to being the perfect candidate, I am great at customer service, can be trusted to be punctual in my role, can deal with customer queries and complaints properly, can work under pressure and, above all, can work as part of a team or even alone to complete each task diligently and professionally. I feel sure that if you employ me within this role, you will be more than satisfied with my performance.”

Q2. As one of the leading supermarkets in Britain, we pride ourselves on exceptional customer service and care. How would you deal with a customer complaint whist working for Tesco?

SUGGESTED ANSWER

“Working for Tesco means I have to try as hard as possible to deliver the best possible service. This is something I feel strongly I would enjoy, as I actually get great satisfaction from turning problems and complaints into positive outcomes. When dealing with a customer complaint, I would always follow my training and stick to the company policy in respect of refunds, exchanges or otherwise. I would smile and have a positive and cheery disposition, as I feel this can help to defuse any frustrations that the customer may be feeling. I would listen carefully to the customer and show effective listening skills, including nodding to show I understand and also expressing empathy where appropriate. After I had listened to their complaint, I would set to resolve it in the fastest time possible. Throughout my time dealing with the complaint, if there was anything I was unsure of, I would seek clarification from my supervisor or line manager.”

Q3. Tell me what you know about the Tesco supermarket brand in respect of our core values and ethos?
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Q4. Describe a time when you managed multiple tasks all at once?
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Q5. What skills do you possess that you think would be an asset to our team?
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Q6. Describe a stressful situation at work and how you handled it?
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Q7. We are interviewing 7 other candidates for this job - tell me why we should give the job to you?
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Q8. Where do you see yourself in 5 years' time?
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Q9. What was the last piece of professional development you under took?
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Q10. Describe a time when you worked alone on a project or task for a long period of time.
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Q11. What can you specifically bring to the role here at Tesco?
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Q12. What would you do if you didn’t get on with someone in your team?
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Q13. Describe a time when you supported change in an organisation.
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Q14. We are looking for someone who is willing to be flexible in their role here at Tesco. Describe a situation you were in where you demonstrated flexibility at work?
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Q15. Describe a time when you completed a difficult, time-sensitive task whilst under pressure.
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Q16. Working as part of a team will be fundamental in this role at Tesco, when have you worked as part of a team to complete a difficult task?
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Q17. What would you do if you didn’t get on with someone in your team?
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Q18. What’s your biggest weakness?
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Q19. What are your main strengths?
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Q20. Describe a time when you dealt with a difficult customer or client?
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Q21. How would you deal with an angry or frustrated customer in store? What would you consider when dealing with them and why?
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Q22. That's the end of your Tesco interview, do you have questions for the panel?
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Tesco Job Description


Tesco Job Brief:

Working for Tesco requires an ability to provide outstanding customer service and care, whilst following the organisation’s customer charter, principles, values and ethos. Tesco supermarket’s serve in excess of 60 customers every second, and the reputation they have built up over many years has been achieved through dedication, trust and commitment, not only from its senior managers and Director’s, but also through its customer-facing staff and the operational team that supports them. You will need to demonstrate a diverse sets of skills when working for Tesco in any role, including an ability to work collectively with your teammates (team-working), being able to remain calm under pressure, provide outstanding customer service and care, demonstrate attention to detail, solve customer problems and complaints, follow company rules and procedures and also have a flexible approach to work.

Tesco Assessable Key Skills, Qualities & Attributes:

The following are a list of skills, qualities and attributes you will need to demonstrate during your Tesco interview:

  • Customer care and an ability to successfully resolve customer complaints;
  • Able to work collaboratively with other members of the Tesco team, both customer-facing and also company operational staff;
  • Be willing to follow all your Tesco training and adhere to the company policies, rules and procedures;
  • Understand and implement during each working day the Tesco principles and code of conduct;
  • Have a flexible approach to working and be able to work potentially unsociable hours, evenings and weekends;
  • Take pride in your appearance when wearing the Tesco uniform and uphold the good name of the Tesco brand;
  • Serve customers in a positive, happy and cheery manner, improving the quality of their visit to the Tesco Superstore each time.

5 TIPS FOR PASSING THE TESCO INTERVIEW!

TIP #1 – Tesco are one of the leading UK supermarkets and they pride themselves on exceptional customer service and high-quality groceries, products and services. To work for Tesco in any role, whether it’s on the checkout, filling shelves and managing stock, or even as a customer services assistant, you must be able to demonstrate you have the ability to provide outstanding customer care at the interview.

TIP #2 – Tesco has set core principles and values that must be followed by all staff. These encompass a simple mission which is focused on the customer and improving their lives. We strongly advise that, before you attend the interview, you read, learn and understand the core principles and values and be able to refer to them in your interview responses.

TIP #3 – If you are applying for a job with Tesco that is customer-facing, understand how to deal with customer complaints as this may be a question raised at the interview. In addition to having a broad knowledge of how to deal with customer’s complaints, we advise you refer to being able to follow your training, procedures and company guidelines for resolving customer complaints, exchanges and also issuing refunds.

TIP #4 – Punctuality, reliability and honesty are all key skills that are attractive to employers such as Tesco. When you are asked the Tesco Interview Question: “Tell me about yourself?” we advise you refer to these qualities, amongst others, in order to provide the panel with details of how you can excel in the role.

TIP #5 – One of the most common Tesco interview questions that candidates become stuck on, is the “Do you have any questions for the panel?” Most people who attend the interview will not ask any questions. However, this is your opportunity to show the panel you are keen, enthusiastic and that you care about the future of Tesco. The following are 3 questions we think you should consider asking during your Tesco interview:

QUESTION – There are many local supermarket competitors in the local area, but who is your greatest competition and how could I help you in this role to beat them and to help you get more customers and shoppers?

QUESTION – What plans do Tesco have over the forthcoming 5 to 10 years?

QUESTION – Do you change products and groceries on the shelves based on customer feedback? For example, if a number of customer’s contact Tesco to ask for a certain product that is not yet available, would you consider stocking it?

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Question 1,
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