24 Technical Support Interview Questions & Answers

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Here’s the FULL LIST of TECHNICAL SUPPORT INTERVIEW QUESTIONS AND ANSWERS:

Q1. Tell me about yourself.

SUGGESTED ANSWER:

“I am a fully committed, knowledge and confident technical support worker who possesses the necessary skills, qualities and experience to meet the demands of the job description. I take great pride in the work I carry out as a technical support specialist and I believe the problem-solving capabilities, the communication and interpersonal skills, and the attention to detail I possess will ensure I make a fast and immediate impact within this role. I am able to prioritize a large workload; I work very well as part of a team and I have a strong customer focus capabilities that ensure the work I do always provides timely and knowledgeable support that helps my clients achieve their objectives. If you hire me within this technical support position, I will quickly get up to speed in the role and start contributing to the team’s objectives so that you see a positive return on your investment quickly.”

Q2. What do you expect to be doing in this technical support role on a daily basis?

SUGGESTED ANSWER

“I will have numerous duties and responsibilities that are all centred on ensuring I provide timely and quality technical support to customers and clients on daily basis. I will be required to troubleshoot technical issues, provide product support, assist in the launch of new applications and ensure I talk customers through matters to get to the root of the issue so it can be rectified in as fast a time as possible. Other duties include resolving network problems, identifying hardware and software solutions, and conducting relevant tests to ensure problems are non-recurring. I understand technical support is a role that requires the ability to manage lots of tasks concurrently, the ability to demonstrate exceptional communication and problem solving skills and the desire to maintain a high level of competence in the role that ensures you can conduct your duties consistently to a high standard.”

Q3. Why do you want to work for us?
Interview Questions And Answers Example 01

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Q4. Why do you want to work in technical support?
Interview Questions And Answers Example 02

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Q5. How would you calm down an irate caller or customer?
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Q6. How would you deal with a customer that calls up for assistance on a product that you have no knowledge on? The person who has knowledge relating to the product is not available and the customer needs an answer urgently
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Q7. Tell me about a time when you had to persuade someone to see your point of view.
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Q8. How would you define good customer service?
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Q9. Tell me about a time when you provided brilliant support or service to a customer.
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Q10. Tell me about a time when you had to manage a quality service?
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Q11. Tell me about a time when your style of communication resulted in a positive outcome?
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Q12. Tell me about a time when you had to deliver something at pace?
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Q13. Tell me a time when you managed multiple tasks all at once?
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Q14. Tell me a time when you went above and beyond for a customer or a client?
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Q15. What are your strengths?
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Q16. What’s your biggest weakness?
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Q17. How would you explain technical information to someone who had little knowledge about the subject?
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Q18. How do you manage a large workload whilst under pressure?
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Q19. Tell me a time when you made a mistake at work?
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Q20. Tell me about a time when you had to adapt your approach to a task to get it completed?
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Q21. Why should we hire you in this technical support position?
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Q22. Why did you leave your last job?
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Q23. Where do you see yourself in 5 years?
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Q24. That’s the end of your technical support interview. Do you have questions for the panel?
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Technical Support Job Description and Person Specification


Technical support specialists and workers are responsible for helping customer and clients to resolve product related issues and problems in a timely manner. Technical support specialists can also be responsible for solving IT issues and problems within larger organisations. The role of a technical support worker requires an ability to communicate effectively with clients and customers and to provide suitable, timely support that enables the organisation to function effectively. As a technical support specialist, you will be required to analyse information and problems with a view to providing solutions that can be quickly implemented based on operational processes and procedures.

TECHNICAL SUPPORT DUTIES AND RESPONSIBILITIES

  • Maintain knowledge and technical expertise of applicable products and services relevant to the company.
  • Answer telephone calls on a regular basis and provide technical support to customers and clients.
  • Submit service requests to technical departments and follow up on these requests to keep the customer or the client informed on progress.
  • Maintain accurate call log records relating to progress made during technical support cases.
  • Carry out troubleshooting processes to get to the bottom of a product or IT related issue.
  • Respond to urgent help requests in a timely manner.
  • Provide support to callers in a variety of different situations and scenarios based on product issues and/or computer related problems.

TECHNICAL SUPPORT INTERVIEW TIPS! HOW TO PASS A TECHNICAL SUPPORT SPECIALIST JOB INTERVIEW!

The following four tips will help you to prepare fully for your technical support specialist job interview Each of the tips are designed to help you get most out of your pre-interview preparation time. Read the following tips carefully and they will help you to pass your technical support worker interview with flying colours!

TECHNICAL SUPPORT INTERVIEW TIP #1

One of the most important areas to focus on during your preparation for any technical support job interview is your ability to provide outstanding customer service. Questions such as, tell me about a time you went above and beyond for a customer and, what does customer service mean to you are highly likely to come up during your technical support interview.

TECHNICAL SUPPORT INTERVIEW TIP #2

All of the 24 interview questions listed on this page are the ones that have featured the most during all technical support interviews across a variety of sectors. We strongly advise that you prepare answers to all 24 interview questions featured on this page. By doing so, you will significantly increase your chances of success!

TECHNICAL SUPPORT INTERVIEW TIP #3

Another area that is guaranteed to be assessed during your technical support worker job interview is your ability to manage a large workload and to also communicate effectively with customers and clients. Be prepared to provide evidence of how you would deal with an irate customer or caller, and also be able to provide details of a time when you have previously used effective communication skills to solve a difficult problem.

TECHNICAL SUPPORT INTERVIEW TIP #4

In addition to preparing for technical-related interview questions, it is imperative you prepare answers to the common type of technical support specialist interview questions, including, tell me about yourself, what are our strengths and weaknesses, where do you see yourself in five years and why should we hire you?

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Interview Question 12

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