STAR Interview Technique Questions and Answers Guide

23 STAR Technique Interview
Questions & Answers

PassΒ YOURΒ interview at the first attempt!

Here’s the FULL LIST of STAR TECHNIQUE INTERVIEW QUESTIONS:

Q1. Describe a time when you delivered outstanding customer service?

SUGGESTED ANSWER:

SITUATION – In my previous job, I was managing the telephone lines and responding to customer calls. One day, an elderly gentleman telephoned to place an order online and he was clearly having problems selecting the product he needed and also making the payment over the phone.

TASK – I saw it as my task to spend time patiently helping the gentleman choose the right products for him and to also talk him through the payment process, reassuring him along the way.

ACTION – I started off my asking him a series of probing questions to ascertain which product he needed. Once we had achieved that stage, I then explained in detail how we would use his payment details to process the payment, and that his details were totally secure. I then took the payment details and his address for delivery. I also upgraded him to our free express delivery service to provide further reassurance that he would receive his good quickly.

RESULT – Although the customer was initially confused and he struggled to find the product he needed, I managed to talk him through everything successfully by being patient and methodical in my approach. The customer was very happy with the service and he has since used our company again to buy products.

SUGGESTED ANSWER

SITUATION – I was working as part of a team on a difficult, time-sensitive project for a client. The client unexpectedly brought forward the completion date, which meant we had to work around the clock to get everything completed.

TASK – It was my job to monitor each stage of the process and support the other team members in completing each of their specific tasks. If they needed anything specifically to complete their part of the project, I would find it for them. It was particularly stressful because we all had to work additional hours outside of the normal working day, whilst also concentrating on each specific task in hand.

ACTION – I carried my element of the project as required and remained calm and focused at all times whilst supporting my team colleagues.

RESULT – The end result was a success! Due to the extra effort we all put into the team task, and the extra hours we all dedicated to the project, we managed to complete the project with just 3 hours to spare. It was great all round team effort.

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How To Use The Star Technique For Answering Interview Questions


TheΒ STAR technique is a brilliant and simple way for answering tough behavioral interview questions. The main purpose of the STAR technique/method is to make sure you give the interview panel solid/evidence-based answers to the situational-type interview questions that are being asked.

The STAR technique is best used for interview questions that start off with:

β€œTell me about at time when you…”

β€œExplain a situation you in where you…”

β€œCan you give an example of when you…”

β€œDescribe a time when you…”

The basic principles of the STAR interview method are as follows:

SITUATION – Start off by explaining to the interview panel the exact situation you were in.

TASK – Once you have explained the situation, move on and tell the panel what the task was you needed to complete.

ACTION – Then, once you have outlined the task, move on to explain to the interview panel the action you took, and also the action other people took who were involved in the situation. The action element of the STAR technique is usually the most comprehensive.

RESULT – Finally, move on a explain what the results were following the action you took, and also the action other people took.

The beauty of utilising the STAR technique when answering interview questions is that it ensures you provide specific evidence and proof that you can perform the competency being assessed.

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3 IMPORTANT TIPS FOR USING THE STAR TECHNIQUE DURING ANY INTERVIEW

TIP #1 – Make sure your responses explain what you did in a given situation, as opposed to what you would do. This is really important as the interview panel want to hear of a specific example when you met the competency being assessed.

TIP #2 – When preparing for your interview, take a sheet of paper and write the letters S.T.A.R down the left hand-side of the paper. Then, for each competency being assessed, write down each of the different elements (Situation, Task, Action and Result) before practicing each of the answers in a mock interview format prior to the actual interview day.

TIP #3 – A great tip for making sure you make good use of the STAR technique when answering interview questions, is to start off each sentence with the qualifying word. For example, say:

β€œI was in a situation at work where I needed to…”

β€œThe task I needed to complete was…”

β€œThe action I took involved…”

β€œThe result of my actions was…”

Make sure you download a copy of our 23 STAR Interview Technique Interview Questions and Answers and be FULLY PREPARE for your interview!

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Question 1,
Full Suggested Answer & Detailed Response

Interview Question 01

Question 2,
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Interview Question 02

Question 3,
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Interview Question 03

Question 4,
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Interview Question 04

Question 5,
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Interview Question 05

Question 6,
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Interview Question 06

Question 7,
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Interview Question 07

Question 8,
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Interview Question 08

Question 9,
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Interview Question 09

Question 10,
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Interview Question 10

Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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Who has created the answers to the interview questions?

Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.

He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.

Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
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This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. Thank you for sharing.

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