Top 27 Situational Interview
Questions & Answers
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Top 27 Situational Interview
Here’s the FULL LIST of SITUATIONAL INTERVIEW QUESTIONS:
Q1. You Are Assigned A Task You Don't Know How To Complete. What Do You Do?
SUGGESTED ANSWER:
“I would view it as an opportunity for me to learn something new, and to widen my skills. I would take ownership of the task. I would start by determining my goal, what I needed to achieve in terms of task completion, and by when. I would then research the task by asking others for advice on the best way to tackle it, watch online tutorials, and read any applicable training manuals. I would then create a list of the things I needed to do to perform the task on time, and to the expected standard.”
Q2. How Would You Handle An Aggressive Customer Or Client?
SUGGESTED ANSWER
“If a customer is being difficult, aggressive, or confrontational it is usually because there is a problem, or they have received poor service. I would do all I could to defuse the situation and resolve any issues quickly. I would listen to the customer and demonstrate active listening skills. I would ask them questions to determine the exact cause of the problem as this would enable me to create a solution. I would be confident in my style of communication and demonstrate competence whilst handling the customer. I would apologize if the company was at fault, and I would tell the customer what I was going to do to rectify the issue and keep them updated with my progress regularly.”
Q3. How Would You Handle Criticism From A Supervisor?
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Q4. What Would You Do If You And A Co-Worker Disagreed?
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Q5. A Work Colleague Is Not Doing Their Job Properly. What Do You Do?
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Q6. How Would You Deal With A Conflict With A Co-Worker?
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Q7. What Would You Do If You Disagreed With Your Boss?
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Q8. Tell me about a time when you worked as part of a team to complete a challenging task?
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Q9. Tell me about a situation when you delivered excellent customer service?
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Q10. Describe a situation you were in where you experienced conflict at work?
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Q11. Explain a time when you dealt with a customer complaint?
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Q12. Tell me about a time when to took onboard feedback from someone else?
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Q13. Explain a situation you were in where you put one of your strengths to good use?
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Q14. Describe a time when you went above and beyond what was required?
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Q15. When have you been in a situation where you had to work under pressure?
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Q16. Describe a time when you used initiative to solve a problem?
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Q17. Tell me about a time when you adapted your style of communication to suit the audience or individual?
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Q18. When have you shown integrity and professionalism at work?
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Q19. Describe a situation where you embraced change at work?
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Q20. Tell me about a time at work when you made a mistake and how you reacted to it?
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Q21. Explain a situation you were in when you used information or data to make an important decision?
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Q22. Describe a time when you were working as part of a team where one of the team members was not performing to the required standards?
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Q23. Describe the toughest project or task you have ever worked on?
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Q24. Explain a situation you were in where you went out of your way to support a supervisor or a manager?
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Q25. Tell me about a time when you supported diversity at work?
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Q26. Explain a time when you turned a difficult or negative situation into a positive one?
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Q27. Describe a situation when you weren't satisfied with the job you’d completed?
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Now INSTANTLY download the suggested ANSWERS to all the SITUATIONAL INTERVIEW QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!What Are Situational Interview Questions and How to Answer Them
Situational interview questions have long been used as a means for assessing a potential employee’s ability to carry out the role they are being interviewed for to the right standards. Situational interview questions often start with either “Describe a time when you…?”, or “Explain a situation you were involved in when you…?” Although they can be posed in different formats, the important thing to remember is you must answer each question concentrating on a SPECIFIC situation you encountered, and what you did whilst involved. The aim is to show the hiring manager that you are capable of performing the relevant skill or competency being assessed.
How to Answer Situational Interview Questions
Interview expert, Richard McMunn, recommends you use the tried-and-tested STAR interview technique whilst responding to situational interview questions. When you use this method, you are ensuring your answers are in-depth, specific and, more importantly, packed full of evidence to support your abilities.
The STAR interview technique consists of the following format:
SITUATION – Start off by briefly explaining the situation you were in.
TASK – Briefly explain the task that needed to be done.
ACTION – Go into details relating to the action you took to complete the task, and also refer to any action’s others took as part of your group or team.
RESULT – Finally, tell the interview panel the results following yours and other’s actions. It is very important to finish off with a positive result.
If you want to ensure you PASS your interview with the highest-scoring answers possible, get a copy of Richard McMunn’s 27 SITUATIONAL INTERVIEW QUESTIONS AND ANSWERS guide, directly from this page!
3 IMPORTANT TIPS FOR PASSING ANY SITUATIONAL INTERVIEW!
TIP #1 – Prior to your interview, predict the type of situational interview questions that are likely to come up based on the job description. For example, if the job advert specifies you will need to provide excellent customer service, have a pre-prepared specific situation you were in where you delivered outstanding customer service. Think ahead and prepare your answers to the questions well in advance.
TIP #2 – As Richard has pointed out both on this page, and also on his YouTube channel, when answering situational interview questions, make sure you use the STAR TECHNIQUE for structuring brilliant and specific answers! This is a great method for impressing the panel with in-depth responses that use clarity and strong evidence.
TIP #3 – If you want to go the extra mile when answering situational interview questions, add an extra ‘R’ to the end of the STAR method! The additional ‘R’ stands for REFLECTION, and it shows the panel what you learned from the situation you were involved in, following self-analysis. This shows a higher degree of maturity as an employee, and it also shows you are willing to learn, grow and develop whilst employed by their company.
Download our excellent and comprehensive 27 SITUATIONAL INTERVIEW QUESTIONS & ANSWERS guide and make sure you are the stand out candidate during your interview!
Here's What People Are Saying...
(worldwide success stories from our YouTube community!)
2 weeks ago (edited)
Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
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Who has created the answers to the interview questions?
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MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS
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