Sainsbury’s Interview
Questions & Answers

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Here’s the FULL LIST of interview questions for the SAINSBURY’S INTERVIEW:

Q1. At Sainsbury’s, we have built up a fantastic reputation over the years. What makes you the ideal candidate for this role and why should we give the job to you?

SUGGESTED ANSWER:

“Over the years, I have built up lots of experience, both as someone who is able to provide excellent customer service, and also in respect of being a loyal, trustworthy and hard-working employee. I believe I am the ideal candidate simply because my CV is a strong match for the qualities required to carry out the job to the expected standard. When I was studying the role prior to the interview, and also whilst researching Sainsbury’s and what it means to work for them, I realized this job is the perfect match for me in terms of qualities required. I am someone who takes pride in their work, is able to provide great service, can work hard under pressure, is flexible in their approach to work, is supportive of other team members and is also committed to achieving the objectives my line manager or supervisor wants me to work towards.”

Q2. Customer service is an important part of the Sainsbury’s brand. What else can you tell us about the type of service we offer to our shoppers and customers?

SUGGESTED ANSWER

“The truth is, you don’t maintain a strong presence in business for 150 years without great values, and that’s exactly what Sainsbury’s has achieved. Since you set up shop in 1869, you have developed a set of core values that define everything you do for your staff and shoppers. The values include Health, Sourcing, Environment, Community and your Colleagues. Health is in respect of helping your shoppers eat healthily; Sourcing is about working closely with Farmers and suppliers; Environment is about caring for our planet; Community is about being positive neighbours and Colleagues is the expectations you have on your staff in terms of customer service and in return you will support and motivate them. Those are a great set of 5 values that have served you well over the years! I would love to work for Sainsbury’s and feel I could grow with you both personally and professionally.”

Q3. Why do you want to work for Sainsbury’s? What makes you the perfect candidate for this position?
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Q4. As one of the leading supermarkets in Britain, we pride ourselves on exceptional customer service and care. How would you deal with a customer complaint whist working for Sainsbury’s?
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Q5. Tell me what you know about the Sainsbury’s supermarket brand in respect of our core values and ethos?
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Q6. Describe a time when you managed multiple tasks all at once?
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Q7. What skills do you possess that you think would be an asset to our team?
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Q8. Describe a stressful situation at work and how you handled it?
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Q9. How would you deal with an angry or frustrated customer in store? What would you consider when dealing with them and why?
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Q10. Describe a time when you supported change in an organisation.
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Q11. We are looking for someone who is willing to be flexible in their role. Describe a situation you were in where you demonstrated flexibility at work?
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Q12. When have you worked as part of a team to complete a difficult task?
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Sainsbury’s Job Description


Sainsbury’s Job Brief:

Sainsbury’s is an iconic British brand that has worked extremely hard over the last 150 years to build up a solid and outstanding reputation. Every person who attends a Sainsbury’s job interview should be familiar with the key requirements of the role they are applying for. For the vast majority of Sainsbury’s jobs advertised, the core skills of customer service, team working, working under pressure, attention to detail, collaborative working, flexible attitude to working, decision making and problem solving will be assessed. For Sainsbury’s manager and team leader roles, an ability to manage, lead, motivate and inspire employees will also be key assessable areas.

Here are 7 core areas to focus on in preparation for your Sainsbury’s interview:

Sainsbury’s Assessable Key Skills, Qualities & Attributes:

  1. Learn the 5 values that Sainsbury’s strives to achieve and be able to recite them during your job interview.
  2. Give specific examples of when you have delivered outstanding customer service.
  3. Learn something about the history of the Sainsbury’s brand. The majority of candidates will know little or nothing about this, so this is your chance to shine.
  4. Research the Sainsbury’s website and in particular learn their customer service principles and also what their complaints procedure is.
  5. Purchase a copy of our Sainsbury Interview Questions and Answers guide as this document will give you some fantastic suggested answers to the possible interview questions.
  6. Dress smart for your interview, demonstrate good interview technique and have good manners throughout your interview. You should also work on your ability to communicate effectively during your interview, and this can be achieved by conducting a ‘mock interview’ before you go along to the real thing.
  7. You will most likely be asked two types of Sainsbury’s interview question – Motivational-type questions, and also Behavioural-type. Be prepared for both sets of questions before you attend your interview!

5 TIPS FOR PASSING THE SAINSBURY’S INTERVIEW!

TIP #1 – Prior to attending the Sainsbury interview for any job or role, make sure you read up on their values. The 5 values are Health, Sourcing, Community, Environment and Colleagues. Have a brief understanding of what they mean, and you will then feel more confident when answering questions about the Sainsbury’s brand and what it stands for.

TIP #2 – The Sainsbury’s value of Colleagues encompasses a requirement for staff and employees to provide exceptional customer service. Before you go to the interview, have examples of where you have provided great customer service. If you are applying for a customer-facing role, or where you will be dealing with customers, also have an example of where you have dealt with a customer complaint.

TIP #3 – Whenever you enter a Sainsbury’s supermarket or Sainsbury’s Local, you can instantly ‘feel’ and recognise their brand. All staff are required to wear a presentable uniform and they also act as positive role models for the organisation. During your interview, be sure to show that you too are capable of being a positive role model. Make sure you dress formally for the interview, think about interview technique and how you will impress the panel by what you say and how you act.

TIP #4 – There is a high possibility you will be asked situational interview questions at your Sainsbury’s interview. Prior to attending the interview, be sure to have specific examples of the assessable qualities. These will most probably include an ability to deliver great customer service, work as part of a team, resolve customer complaints, work hard under pressure and also demonstrate a flexible approach to work.

TIP #5 – Before you go to the Sainsbury’s job interview, have a short list of questions you want to ask the panel. The questions you ask in an interview do not need to be complicated, and they certainly should not be designed to make you look smart or try and catch the panel out. Instead, they should show you are smart, intelligent and that you care about the Sainsbury’s brand. Here are two questions you may decide to ask at the end of your interview with this icon British brand:

QUESTION TO ASK IN YOUR INTERVIEW #1. How can I help Sainsbury’s in this role to beat your competitors such as Tesco, Aldi, Lidl and Waitrose?

QUESTION TO ASK IN YOUR INTERVIEW #2. What are the plans for Sainsbury’s in the local area over the forthcoming 5-10 years? Will you offer more online goods and services, or will the store be the main focal point for shoppers in the community?

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Interview Question 01

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Interview Question 03

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