24 NHS Values Interview Questions & Answers

(Suitable for ALL NHS Jobs and Roles)

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Here’s the FULL LIST of NHS VALUES INTERVIEW QUESTIONS AND ANSWERS:

Q1. What are the six NHS Values and what is their purpose?

SUGGESTED ANSWER:

“There is a total of six NHS values, and these are: WORKING TOGETHER FOR PATIENTS, which means working collaboratively with all NHS staff and others to provide a brilliant service to patients. RESPECT AND DIGNITY, which is treating people right, treating them fairly, and also making sure your respect them at all times. A COMMITMENT TO QUALITY OF CARE is all about making sure you are totally focused on providing high-quality care that encompasses all NHS guidelines, policies, and operational practices. COMPASSION is about showing understanding and consideration for people’s feelings and their situation. IMPROVING LIVES is about working together to help people lead better lives through care and education; and finally, EVERYONE COUNTS means the NHS is focused on providing the same treatment and care to everybody, regardless of their situation, background or circumstances. The purpose of the NHS values is simply to make sure the organisation and its people provide the best possible care for patients at all times.”

Q2. Tell me how you work within a team?

SUGGESTED ANSWER

“I have lots of experience working as part of a team and I always make sure I focus on four things whilst doing so. The first thing is to always focus on WORKING TOWARDS THE TEAM GOAL or objective and encouraging others to do the same. This is important, because whilst working as part of a team, it’s very easy to lose sight of the end goal. The second thing is to be SUPPORTIVE OF MY WORK COLLEAGUES. For example, if someone within the team needs help or support, I would always be there for them and assist. The next thing I concentrate on is making sure the team WORKS TO EACH TEAM MEMBERS’ STRENGTHS AND EXPERIENCE and utilizes these fully. I think it’s a good idea to use people’s strengths to get the job done quickly and to a high standard. Finally, at the end of every team task, I would always encourage everyone to think about WHAT WE COULD DO NEXT TIME TO IMPROVE based on our performance.”

Q3. When have shown COMPASSION FOR OTHERS at work?
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Q4. Define dignity and then tell me how will you give patients dignity in this NHS role?
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Q5. What does a COMMITMENT TO QUALITY OF CARE mean to you and how would you go about demonstrating it in this NHS role?
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Q6. Describe a time when you provided treatment or care which was focused on one of the six NHS values?
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Q7. When have you WORKED WITH OTHERS to complete a challenging task?
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Q8. Explain a situation when you demonstrated a total COMMITMENT TO QUALITY OF CARE in a previous role?
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Q9. If you are successful at this NHS interview today, what will you focus on doing in your work?
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Q10. Tell me a time when you dealt with a highly stressful situation at work?
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Q11. When have you demonstrated INTEGRITY AND PROFESSIONALISM at work?
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Q12. Describe a time when you REMAINED CALM in a stressful situation?
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Q13. Give me an example when you helped to IMPROVE SOMEONE’S LIFE through action or education?
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Q14. Describe a situation when you used all available information to provide quality of care?
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Q15. When have you shown DIGNITY AND RESPECT at work?
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Q16. Have you ever cared for anyone before? Either a loved one or in a voluntary capacity?
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Q17. Describe a situation when you have had to adapt your style of communication to get your message across?
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Q18. Working in the NHS can be demanding and challenging. When have you worked hard under pressure?
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Q19. Explain how you would deal with a difficult or confrontational patient?
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Q20. When have you demonstrated a commitment to the NHS Trust’s values or behaviours?
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Q21. Describe a situation at work when you were under pressure and had to make an immediate decision?
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Q22. Describe a situation at work when you were under pressure and had to make an immediate decision?
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Q23. What steps would you take in your work to ensure the quality of care is continually improving?
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Q24. How would you contribute to the improvement of the NHS within this role?
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What Are the NHS Values and Why Are They So Important?


The NHS values are the bedrock of the NHS and everyone is responsible for demonstrating them in tehri work. It does not matter which role someone occupies within the NHS, they are required to demonstrate them and work towards achieving them when dealing with and caring for patients an clients. This includes nursing staff, health care assistants, hospital reception staff, clerical administrative workers, phlebotomists, radiology experts, doctors, hospital porters and even gardeners!

So, what are the 6 NHS core values and why are they so important?

The six core values of the National Health Service (NHS) are as follows:

  1. WORKING TOGETHER FOR PATIENTS.

Patients must always be the priority and they must come first in everything you do within the NHS.

  1. RESPECT AND DIGNITY.

In all of your work you need to not only understand what respect and dignity is, but also demonstrate it during your daily work and routines. Respect and dignity applies to everybody, both work colleagues, patients and external stakeholders or contractors.

  1. COMMITMENT TO QUALITY OF CARE.

Within any NHS band role, you will need to work towards achieving a total commitment to quality of care. This includes, ensuring you follow all NHS policies, procedures and the all-important code of conducts that encompass your work.

  1. COMPASSION.

Genuine compassion is needed within the NHS as it is important to be mindful of, and appreciative of, how people are feeling, the stress they are most probably under, and the treatment or care they are due to received.

  1. IMPROVING LIVES.

The NHS is a formidable organization that works hard to not only provide exceptional treatment, but to also help people lead better, healthier lives which in turn reduces pressure on the NHS.

  1. EVERYONE COUNTS.

Everybody in the NHS counts, regardless of their circumstances, background, beliefs or situation.

4 TIPS FOR PASSING THE NHS VALUES INTERVIEW

TIP #1 – You need to make sure you learn the NHS values prior to your interview. It does not matter which role you are applying for, or which band, make sure you learn the six values and understand their purpose.

TIP #2 – A great way to prepare for your NHS interview is to think of a situation you have previously been in where you demonstrated each of the six NHS values. Whilst this is a lot of work to carry out, it will ensure you can answer all of the NHS values interview questions whilst increasing your confidence levels in the process.

TIP #3 – A great way to prepare for your NHS values interview is to structure your proposed answers using the STAR technique. Simply format your answers using Situation, Task, Action, and Result to gain the highest scores possible!

TIP #4 – On occasions, NHS Trust will have their own set of core values and principles. Prior to your interview, take the time to visit the website of the NHS Trust you are applying to work for, and assess whether or not they have any additional values included that you may need to consider during your interview preparation.

To help you PASS YOUR NHS INTERVIEW, we have created a guide consisting of 24 NHS VALUES INTERVIEW QUESTIONS AND ANSWERS that you can download on this page to help make you the STANDOUT CANDIDATE!

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Question 1,
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Interview Question 01

Question 2,
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Interview Question 02

Question 3,
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Interview Question 03

Question 4,
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Interview Question 04

Question 5,
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Question 6,
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Interview Question 07

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Interview Question 08

Question 9,
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Interview Question 09

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Interview Question 10

Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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