21 NHS Clerical Officer Interview
Questions & Answers

Pass YOUR interview at the first attempt!

Here’s the FULL LIST of NHS CLERICAL OFFICER INTERVIEW QUESTIONS:

Q1. Why do you want to be a Clerical Officer for the NHS and what can you bring to this role?

SUGGESTED ANSWER:

“I want to become a Clerical Officer for the NHS because the main responsibilities, as advertised in the job description, are a strong match for both my own attributes, and also the type of work I enjoy doing the most. The NHS is a challenging environment where I will be able to put my skills and experience to good use. It is also an environment that employs lots of highly-talented and skilled people and I feel I will be able to continually grow, learn and develop within the role. To be an NHS Clerical Officer you have to be committed, organized, competent, and above all, an exceptional team worker. I strongly believe I can bring a lot to the role and that I can help the clerical team continue to provide the high levels of service it currently provides.”

Q2. Tell me the skills and qualities you possess that will assist you in the role of an NHS Clerical Officer?

SUGGESTED ANSWER

“The main skills and qualities I have that will be of benefit to role include, strong planning and organisational skills; an ability to work hard under pressure in a rapidly-changing environment; being able to deliver consistently high-results; strong interpersonal skills that mean I am able to handle difficult patients when needed; a flexible and adaptable approach to my work and also the willingness to embrace change positively when needed. I am also someone who embraces diversity and I would always provide a fully-inclusive service in the role of Clerical Officer. Finally, whilst carrying out my work, I would always make sure everything I do is aligned with the NHS Trusts’ mission and values.”

Q3. What are the NHS values and why are they so important in the role of a Clerical Officer?
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Q4. As a Clerical Officer, how would you handle a difficult patient?
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Q5. What is your understanding of the term ‘confidentiality’?
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Q6. What are the values of the NHS and tell me about one of them where you have demonstrated in a previous role?
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Q7. Why do you want to work for the NHS?
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Q8. We are looking to employ a Clerical Officer who can undertake lots of tasks. Describe a time when you multi-tasked effectively?
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Q9. Describe a time when you dealt with a customer complaint?
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Q10. What are your strengths and how would they help you in the role of an NHS Clerical Officer?
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Q11. What can you tell me about the mission and values of this NHS Trust?
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Q12. If you didn’t get on with someone within the NHS team what would you do?
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Q13. Tell me about a time when you worked as part of a team to complete a challenging task?
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Q14. What’s your biggest weakness?
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Q15. Give me an example of when you achieved one of the NHS Trust's values in your professional or personal life?
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Q16. Tell me about a situation when you delivered excellent customer service?
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Q17. Describe a time when you completed a difficult, time-sensitive task whilst under pressure.
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Q18. Working in the NHS can be stressful. Describe a stressful situation at work and how you handled it?
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Q19. The NHS is a constantly changing organisation. Tell me about a time when you supported and embraced charge at work?
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Q20. Where do you see yourself in 5 years' time?
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Q21. That’s the end of your Clerical Officer interview, do you have questions for the panel?
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NHS Clerical Officer Job Description


As a competent and professional Clerical Officer, you will be required to perform administrative support to the wider NHS organizational team and also conduct receptionist duties in line with the requirements of the role. You will need to demonstrate strong organisational, planning and interpersonal skills and be prepared to work in a pressurised environment in order to meet the demands of this challenging NHS role.

The key qualities and attributes needed within this role include:

  • Strong interpersonal and communicational skills;
  • An ability to plan, organize and conduct your work on time and to a high standard;
  • Capable of providing high levels of service at all times;
  • Remain calm in pressurised and stressful situations;
  • Maintain confidentiality in all of your work;
  • Adhere to strict NHS rules, guidelines and operational practices;
  • Work as part of a wider team to achieve the NHS values.

As an NHS Clerical Officer, you will be required to work closely with consultants, doctors, nurses and medical support staff to ensure the booking of patients is accurate and in line with the NHS Trust’s access policy.

3 TIPS FOR PASSING YOUR NHS CLERICAL OFFICER INTERVIEW

TIP #1 – Prior to attending the NHS Clerical Officer interview, we strongly recommend you read the job description for the role you are applying for. Once you have read it, take note of the essential criteria and provide specific examples at the interview of how you meet each and every one of them.

TIP #2 – The role of an NHS Clerical Officer requires an ability to plan and organise your work to the highest standards possible, whilst also managing multiple tasks all at once. During the interview, you will be asked to provide details of when you have previously worked in a similar setting, so make sure you have examples ready of when you have both planned and organised busy work schedules within a previous role.

TIP #3 – Maintaining confidentiality and dealing with difficult patients are both two important aspects of the role. Prior to attending your NHS Clerical Officer interview, have an understanding of how important ‘confidentiality’ is and also how you would deal effectively with a difficult or aggressive patient.

To help you pass your interview and become an NHS CLERICAL OFFICER, we have put together 21 brilliant answers to the most likely interview questions you will be asked. Make sure you prepare fully for your interview by downloading a copy of our fantastic guide direct on this page!

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Question 1,
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Interview Question 01

Question 2,
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Interview Question 02

Question 3,
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Interview Question 03

Question 4,
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Interview Question 04

Question 5,
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Interview Question 05

Question 6,
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Interview Question 06

Question 7,
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Interview Question 07

Question 8,
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Interview Question 08

Question 9,
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Interview Question 09

Question 10,
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Interview Question 10

Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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