21 NHS Admin Interview
Questions & Answers

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Here’s the FULL LIST of interview questions for the NHS ADMIN INTERVIEW:

Q1. Tell me about yourself?

SUGGESTED ANSWER:

“I have studied the NHS Administrative job description carefully and feel I have all the necessary experience, qualities and attributes to perform in the role to a high standard. I am meticulous in my work and I very rarely make mistakes. If I do make a mistake, I immediately hold my hand up, put the situation right and then learn from it. I am able to plan, organise and deliver my work to a high standard. I am a great team worker and I understand the importance of collaborative working in the National Health Service. I can follow rules and procedures diligently, provide great patient service and I also fully understand the need to maintain confidentiality and adhere to GDPR regulations at all times within this important NHS role. Finally, I understand the NHS has an important set of values that I must demonstrate in my work. I have read these carefully and I feel confident I already have the experience to apply them in my role in this administrative position.”

Q2. Why the NHS?

SUGGESTED ANSWER

“I have set my sights on this role within the NHS for some time now and have thoroughly researched the organisation and the role to make sure I can perform to the high standards required. I believe I can strive to achieve the NHS values and standards it sets itself and I am extremely passionate about patient care. There are many different roles within the NHS, and I feel my job would be to help the wider team achieve the goals that the NHS sets itself. Despite the NHS often coming under pressure from external factors, I have heard nothing but great things about the staff, the organisation as a whole, and the tireless work everyone continues to carry out for its patients. I enjoy working in a challenging environment and feel strongly I can cope with the pressures of the role. I believe that, if I am given the opportunity to work within the NHS in this role, you will be pleased with my performance and the contribution I will make to the organisation as a whole.”

Q3. What are the values of the NHS and tell me a time when you demonstrated one of them in a previous role?
Interview Questions And Answers Example 01

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Q4. How would you respond to a rude or difficult patient?
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Q5. Explain what you understand about patient confidentiality?
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Q6. How well do you work in a team?
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Q7. Why should we hire you as an NHS administrative worker?
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Q8. As an NHS Administrative Assistant, you will need to manage lots of tasks concurrently. Describe a time when you managed multiple tasks all at once?
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Q9. Describe a time when you dealt with a difficult customer?
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Q10. What are your strengths?
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Q11. What’s your biggest weakness?
Interview Questions And Answers Example 02

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Q12. What would you do if you didn’t get on with someone in the NHS administrative team?
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Q13. Teamwork is a vital part of the NHS. When have you worked as part of a team to complete a difficult task?
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Q14. Describe a time when you completed a difficult, time-sensitive task whilst under pressure.
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Q15. Working for the NHS can be stressful. Describe a stressful situation you were faced with and how you handled it?
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Q16. We are looking for someone who is willing to be flexible in their role as an NHS administrative worker. Describe a situation you were in where you demonstrated flexibility at work?
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Q17. The NHS is continually changing and adapting. Describe a time when you supported change in an organisation?
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Q18. Describe a time when you worked alone on a project or task for a long period of time.
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Q19. What was the last piece of professional development you undertook?
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Q20. Where do you see yourself in 5 years' time?
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Q21. That’s the end of your NHS administrative interview. Do you have questions for the panel?
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National Health Service (NHS) Administrative Job Description


NHS Admin roles require a pre-determined set of skills that will enable you to perform your job to the required standard. These skills, qualities and attributes include the following and you should try to demonstrate them at every stage during your NHS interview:

  • An ability to follow your training, rules, procedures and regulations;
  • Being able to maintain confidentiality at all times when dealing with patient’s records and also discussing treatment plans with doctors, nurses and medical staff;
  • Showing a determined and hard-working nature, consistently working towards the goals and objectives of the NHS trust you are working for;
  • Working with and alongside not just the members of your direct administrative team, but also with other departments within the NHS, such as the Human Resource’s team and accounts team;
  • Be able to follow and apply GDPR regulations when handling information and data;
  • Make use of computer software systems such as Microsoft Work, PowerPoint, Excel and other applications relevant to the NHS role;
  • Be honest, committed and loyal when working towards the NHS values that the trust specifies;
  • Demonstrate great attention to detail and minimise errors/mistakes at all times;
  • Have strong communication skills, both written and orally;
  • Be able to remain calm at all times and deliver outstanding service.

5 TIPS FOR PASSING THE NHS ADMIN INTERVIEW!

TIP #1 – Working in the National Health Service (NHS) within an admin position requires an ability to be organised, being able to plan your work effectively and also multi-task. Before you attend the interview, have specific examples for how you have already achieved each of these important skills.

TIP #2 – Team working is another important part of the NHS admin role and you will need to show an ability to work collaboratively with your colleagues within the NHS department you are assigned to. Have examples before you attend the interview of when you have worked with other people to achieve difficult tasks.

TIP #3 – The NHS is consistently changing and if you ask any current or former NHS employee, they will tell you how important it is to embrace change positively. You may get asked an NHS interview question that assesses your ability to embrace and implement change within the NHS Administrative role you are applying for.

TIP #4 – You should have a valid reason for why you want to work within the NHS before you attend the interview. Be prepared for questions such as: “Why do you want to work for the NHS?” and “What can you bring to the NHS Admin Team?”

TIP #5 – At the end of your NHS administrative interview, you will be given the opportunity to ask questions of the panel. Here is a list of two questions you can ask the interview panel to show you are a keen, enthusiastic and motivated employee:

  1. If I am successful at interview, what is the first thing I can do in this role to help make the team improve and be more efficient?
  2. I understand the NHS is continually changing and improving. What changes do you foresee in the department over the next couple of years?

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Question 1,
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Interview Question 01

Question 2,
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Interview Question 02

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Interview Question 03

Question 4,
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Interview Question 04

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Interview Question 05

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Interview Question 06

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Interview Question 08

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Interview Question 09

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Interview Question 10

Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
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