23 KFC Interview
Questions & Answers

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Here’s the FULL LIST of interview questions for the KFC INTERVIEW:

Q1. Tell me about yourself.

SUGGESTED ANSWER:

“I am a positive, enthusiastic, and committed person who has important life goals that I want to achieve. The only way I will achieve those goals is if I work hard for my employer. I am mature for my age and I enjoy working as part of a team with other people. I enjoy serving customers and I understand the KFC business will only continue to be a success if people like me do a great job and provide excellent customer service. I am a fast learner, I can work at pace, I can multi-task and I will always follow the relevant food safety rules and procedures carefully in this KFC role. I have good availability, I can commence work straight away and if you hire me I will always be a positive role model for the KFC brand.”

Q2. Why KFC?

SUGGESTED ANSWER

“I want to work for an employer where I feel valued and I am happy in the team that I am a part of. Having research KFC, and having spoken to someone else who has worked here previously, it is a great company to work for. I carried out some research into KFC and the ‘Colonel’s Way’ of grit, authenticity, generosity, hard work, integrity, and hospitality, told me there is a great culture here. Although I have several great skills and qualities that I can bring to the team, I still want to learn and develop in a supportive environment, and I believe KFC will enable me to achieve that goal. KFC has been around for many years and, if I am successful, I will look forward to working with other like-minded and enthusiastic people who want to represent the KFC brand positively.”

Q3. What do you know about KFC?
Interview Questions And Answers Example 01

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Q4. How would you deal with an angry customer?
Interview Questions And Answers Example 02

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Q5. What is your definition of good customer service?
Interview Questions And Answers Example 03

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Q6. What are your strengths and weaknesses?
Interview Questions And Answers Example 04

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Q7. What’s your availability to work at KFC?
Interview Questions And Answers Example 01

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Q8. What skills and qualities are needed to work at KFC?
Interview Questions And Answers Example 03

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Q9. Why do you think it's important to come to work at KFC looking smart, clean, and being the best version of yourself?
Interview Questions And Answers Example 03

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Q10. How would your previous work colleagues describe you in three words?
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Q11. What would you do if you were given something challenging to do?
Interview Questions And Answers Example 02

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Q12. What is more important, fast or friendly service?
Interview Questions And Answers Example 03

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Q13. Why do you want to work for KFC over our competitors or other fast-food restaurants?
Interview Questions And Answers Example 01

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Q14. What skills, qualities, and attributes do you have that are a match for this job here at KFC?
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Q15. Tell me about a time when you were flexible in a work-related situation.
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Q16. Give an example of when you delivered excellent customer service.
Interview Questions And Answers Example 04

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Q17. How would you deal with a customer complaint?
Interview Questions And Answers Example 01

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Q18. Describe a time when you worked as part of a team.
Interview Questions And Answers Example 03

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Q19. How would you deal with a co-worker who was not doing their fair share of the work?
Interview Questions And Answers Example 03

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Q20. Give me some examples of going above and beyond for a customer?
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Q21. Working at a fast pace is very important at KFC. If your supervisor told you to speed things up, what would you do to make sure the quality of food you are serving is not compromised?
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Q22. Where do you see yourself in 5 years?
Interview Questions And Answers Example 03

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Q23. That’s the end of your KFC interview. Would you like to ask any questions?
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KFC (Kentucky Fried Chicken) Job Description


KFC Job Brief:

KFC is a fantastic brand that first set up in 1952 in the US and set up shop in the UK back in 1965. The brand has been built on solid values, great customer service and even better chicken based on the Colonel’s secret recipe. To work for KFC, you will need a unique set of skills, all designed to help you deliver great customer service whilst adhering to the relevant standards that are set by this icon and family-favourite brand. We have compiled the following list of eight areas we recommend you concentrate on during your interview preparation to help you pass your KFC interview.

The PassMyInterview.com Top 8 recommended KFC interview assessable attributes:

  1. Be able to work with a positive attitude and happy demeanour, consistently providing great customer service;
  2. Capable of basic numerical calculations and an ability to handle money and take payments;
  3. Demonstrating a flexible approach to work and being able to work unsociable hours if the KFC vacancy you are applying for requires it;
  4. Following all food safety standards, hygiene regulations and health and safety rules and procedures;
  5. Treating everyone fairly and with respect, including work colleagues, suppliers and stakeholders;
  6. Being a positive role model for the Kentucky Fried Chicken brand and wearing your uniform with pride;
  7. Showing strong attention to detail and working hard to learn your role as quickly and professionally as possible;
  8. Having strong attention to detail skills and being able to follow operational procedures within your daily working routine.

ABOUT KFC! THINGS TO LEARN BEFORE YOUR KFC INERVIEW!

KFC operates from over 22,000 locations globally in 150 countries and it is now owed by YUM! Brands. KFC was founded by Colonel Sanders and it opened its first franchise in Utah back in 1952. The Colonel Sanders brand and secret KFC recipe of 11 herbs and spices have been integral parts of the company’s success ever since. KFC was one of the first US fast-food chains to expand internationally and it did this very successfully in the 60s, 70s and 80s. Customers of KFC love the brand because the chicken tastes so good and there are many different options on the menu, including chicken fillet sandwiches and wraps, salads and side dishes including French fries and coleslaw, desserts and drinks such as the popular KFC Krushems, and soft drinks. The KFC slogans include “It’s Finger Lickin’ Good!”, “Nobody does chicken like KFC”, and “So good”. KFC also has three important values, which are be your best self, make a difference, and have fun.

4 TIPS FOR PASSING THE KFC INTERVIEW!

TIP #1One of the simple ways you can stand out at your KFC interview is to dress smart and smile. When you carry out your pre-interview research, you will notice on the KFC website they want their staff to smile and be happy. Being happy and positive from a customer service perspective is very important, and this will help the customers to feel they have had a genuinely positive experience when they visit the KFC store.

TIP #2 Prior to attending your KFC interview, learn a little bit about the history of the Kentucky Fried Chicken brand and the journey they have been on. Here are 4 facts you can mention during your KFC interview:

FACT #1 – The first KFC store opening in Utah back in 1952 and the first UK KFC store was opened in Preston in 1965.

FACT #2 – All Kentucky Fried Chicken is freshly prepared in each restaurant every day! The chicken is then breaded by hand whilst under supervision, so this means the quality is outstanding, and all food is fresh.

FACT #3 – KFC in England promised to introduce, by 2020, more dishes under 600 calories. This is in response to Public Health England’s recent guidelines.

FACT #4 – KFC is transparent in terms of their nutritional information. That is, with the exception of, the all-important secret Colonel recipe!

TIP #3 It’s a very simple tip, but don’t forget to be able to talk about yourself at the interview and why you think you are suited to the role. It is also a good idea to read your resume/CV and be able to talk about the skills, qualities and attributes you have earned in life so far that are applicable to the KFC role you are applying for.

TIP #4 At the end of the KFC interview, think about the types of questions you want to ask the panel. Don’t forget, an interview is a two-way process, so this is your chance to find out more about the role, the benefits and the hours you will be required to work. However, if you are struggling to think of pertinent interview questions to ask, here are two suggestions:

QUESTION – What type of training will I undergo to get me ready for working within a KFC restaurant, if I pass the interview?

QUESTION – I understand you will be introducing some new meals under 600 calories in the not too distant future. What will these be and when do you foresee them being available?

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Who has created the answers to the interview questions?

Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.

He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.

Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
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