22 IT Support Interview
Questions & Answers

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Here’s the FULL LIST of IT SUPPORT INTERVIEW QUESTIONS:

Q1. Tell me about yourself.

SUGGESTED ANSWER:

“Thank you for giving me the opportunity to be interviewed for this IT support position today. Over the years, I have gained considerable skills, qualities, and experience that I believe are a strong match for this IT support role. I have outstanding customer service skills, I always work at a fast pace, I have a diverse range of knowledge and technical ability that means I can solve all IT-related problems, and I always take responsibility for my professional development. Whilst working in my previous role, I was often praised by my manager for being a creative problem solver and an integral and trustworthy member of the team. Whilst I appreciate you are interviewing lots of talented people for this position, I believe my excellent teamwork capabilities, my supportive and caring nature, and the fact that I am commercially aware means I can come into the role and start making a positive contribution immediately.”

Q2. Why do you want to work in IT support?

SUGGESTED ANSWER

“I want to work in IT support because it is the type of role where you must utilize all your expertise, knowledge, and experience to solve challenging problems. I enjoy the sense of achievement I get when I can resolve issues quickly and help a team progress past the IT problems that are holding them back. I also enjoy the variety that working in IT support offers. No two days are ever the same. One day I might be solving a simple issue with a customer’s desktop mouse, and the next day I could be working on trying to get an entire IT network back up and running again. The variety the role brings, and the fact that I get to have a positive impact on people’s daily working lives are aspects of working in IT support that I find very appealing.”

Q3. Why do you want to for our company?
Interview Questions And Answers Example 01

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Q4. What are the most important skills and qualities needed to work in IT support?
Interview Questions And Answers Example 02

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Q5. Tell me about a time when you went the extra mile to provide support.
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Q6. Why should we hire you to work in this IT support position?
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Q7. What do you expect to be doing in this IT support role on a daily basis?
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Q8. Talk me through how you would calm down an irate caller or customer.
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Q9. Someone calls you to ask for urgent IT support but you have no knowledge of what their issue is. What would you do?
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Q10. Tell me about a time when you had to use your communication skills to persuade someone to see your point of view.
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Q11. What does good customer service mean to you?
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Q12. Tell me a time when you provided brilliant support or customer service.
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Q13. Tell me about a time when you had to complete a task at pace.
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Q14. What would you do if a user or client was experiencing slow network speeds?
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Q15. How do you keep up-to-date with IT developments and changes within the industry?
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Q16. What are your greatest strengths?
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Q17. What’s your biggest weakness?
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Q18. Describe how you would explain something technical to someone who had little knowledge about IT.
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Q19. Tell me a time when you made a mistake at work.
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Q20. Why do you want to leave your current job?
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Q21. Where do you see yourself in 5 years?
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Q22. That’s the end of your IT support interview. Do you have questions for the panel?
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IT Support Specialist Duties and Responsibilities


IT Support Specialists are commonly employed within large organizations. The level of responsibility they have is dependent on the computer systems, network systems, and operating protocols utilized by the company. To be effective as an IT Support Specialist requires excellent communication and customer service skills along with in-depth knowledge of their area of specialism, and the ability to work at a fast pace. Broadly speaking, the duties and responsibilities of an IT Support Specialist fall into the following three categories.

PROVIDING IT SUPPORT TO CUSTOMERS AND CLIENTS

One of the main responsibilities of the IT Support Specialist is to offer IT-related advice, guidance, and support. They are also required to troubleshoot common IT problems and take steps to rectify them in order to ensure the organization maintains optimum efficiency. Within the majority of organizations that employ IT Support Specialists, ticketing systems will often be employed along with telephone support.

MONITOR, MAINTAIN & UPGRADE COMPUTER SYSTEMS

It will be the IT Support Specialist’s responsibility to keep a check on an organization’s computer systems and ensure they are backed up, upgraded, and serviced periodically. They will also be required to ensure all software packages and plugins are updated as per manufacturers operating instructions and guidelines.

DATABASE SUPPORT

The IT Support Specialist may also be required to maintain organizational database systems including ensuring data relating to customers and clients is stored and used in line with local GDPR protocols and/or data protection regulations.

ESSENTIAL SKILLS AND QUALITIES NEEDED TO WORK IN IT SUPPORT

  • There are numerous skills and qualities needed to work in IT support. In no particular order, these include:
  • Possessing an in-depth knowledge of IT systems and computer networks;
  • Having exceptional communication skills;
  • Being great at customer service;
  • Having an understanding of how to quickly solve complex IT problems;
  • Able to work at pace;
  • Be able to utilize creative thinking skills to ensure the solutions you provide are effective;
  • Demonstrate strong attention to detail skills;
  • Be prepared to take responsibility for your continuing professional development and ensuring you stay updated with developments from across the IT industry.

IT SUPPORT INTERVIEW TIPS – HOW TO PASS AN IT SUPPORT SPECIALIST INTERVIEW!

The following four tips will make a significant difference to not only your IT support job interview preparation but to how you perform on the day! Read and implement each of the four tips below to increase your chances of success.

IT SUPPORT INTERVIEW TIP #1

Your IT support job interview will consist of motivational and behavioral questions. Motivational interview questions focus on why you have applied, why you want to work for their company, what you can bring to the role, and why you want to work in IT support. Behavioral interview questions assess how you have performed in previous situations similar to those required within IT support. Be sure to prepare answers to all 22 questions listed on this page if you want to be successful at your IT Support Specialist job interview!

IT SUPPORT INTERVIEW TIP #2

You may also get asked a series of IT technical interview questions, too. It is your responsibility to ensure your knowledge of common IT problems and how you would resolve them is up to date. We also advise that you consider what steps you take periodically to keep your knowledge of IT developments and your technical abilities up to date.

IT SUPPORT INTERVIEW TIP #3

Before attending your IT Support Specialist interview, carry out some research into the company you are hoping to join. Visit their website, their LinkedIn corporate page, and their social media pages to brush up on their latest news stories, what they do as a company, and what their plans are. If the interviewer says to you, tell me what you know about our company, you will then be able to give a concise and genuine answer.

IT SUPPORT INTERVIEW TIP #4

At the end of your IT support job interview, the hiring manager will give you the opportunity to ask some questions of your own. Avoid asking questions relating to holidays, perks, salary, or benefits. Instead, ask smart questions such as:

  1. What would you need me to concentrate on in this role within the first few weeks of starting if I am successful?
  2. What advice would you give to the successful candidate who wants to do a good job in the role?
  3. What are the most common IT support problems within the organization?

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