22 IT Support Interview
Questions & Answers

Pass YOUR interview at the first attempt!

Here’s the FULL LIST of IT SUPPORT INTERVIEW QUESTIONS:

Q1. Tell me about yourself.

SUGGESTED ANSWER:

“Thank you for giving me the opportunity to be interviewed for this IT support position today. Over the years, I have gained considerable skills, qualities, and experience that I believe are a strong match for this IT support role. I have outstanding customer service skills, I always work at a fast pace, I have a diverse range of knowledge and technical ability that means I can solve all IT-related problems, and I always take responsibility for my professional development. Whilst working in my previous role, I was often praised by my manager for being a creative problem solver and an integral and trustworthy member of the team. Whilst I appreciate you are interviewing lots of talented people for this position, I believe my excellent teamwork capabilities, my supportive and caring nature, and the fact that I am commercially aware means I can come into the role and start making a positive contribution immediately.”

SUGGESTED ANSWER

“I want to work in IT support because it is the type of role where you must utilize all your expertise, knowledge, and experience to solve challenging problems. I enjoy the sense of achievement I get when I can resolve issues quickly and help a team progress past the IT problems that are holding them back. I also enjoy the variety that working in IT support offers. No two days are ever the same. One day I might be solving a simple issue with a customer’s desktop mouse, and the next day I could be working on trying to get an entire IT network back up and running again. The variety the role brings, and the fact that I get to have a positive impact on people’s daily working lives are aspects of working in IT support that I find very appealing.”

Interview Questions And Answers Example 01

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 02

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 03

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 04

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 01

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 03

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 03

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 03

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 02

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 03

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 04

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 03

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 01

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 03

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 03

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 02

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 03

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 03

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 01

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Interview Questions And Answers Example 02

Purchase the full package below for just $8.48 to download the answer to this and all of the interview questions featured on this page!

Now INSTANTLY download the suggested ANSWERS to all the IT SUPPORT INTERVIEW QUESTIONS and PASS your interview!

Yes! I Want To Pass My Interview!

IT Support Specialist Duties and Responsibilities


IT Support Specialists are commonly employed within large organizations. The level of responsibility they have is dependent on the computer systems, network systems, and operating protocols utilized by the company. To be effective as an IT Support Specialist requires excellent communication and customer service skills along with in-depth knowledge of their area of specialism, and the ability to work at a fast pace. Broadly speaking, the duties and responsibilities of an IT Support Specialist fall into the following three categories.

PROVIDING IT SUPPORT TO CUSTOMERS AND CLIENTS

One of the main responsibilities of the IT Support Specialist is to offer IT-related advice, guidance, and support. They are also required to troubleshoot common IT problems and take steps to rectify them in order to ensure the organization maintains optimum efficiency. Within the majority of organizations that employ IT Support Specialists, ticketing systems will often be employed along with telephone support.

MONITOR, MAINTAIN & UPGRADE COMPUTER SYSTEMS

It will be the IT Support Specialist’s responsibility to keep a check on an organization’s computer systems and ensure they are backed up, upgraded, and serviced periodically. They will also be required to ensure all software packages and plugins are updated as per manufacturers operating instructions and guidelines.

DATABASE SUPPORT

The IT Support Specialist may also be required to maintain organizational database systems including ensuring data relating to customers and clients is stored and used in line with local GDPR protocols and/or data protection regulations.

ESSENTIAL SKILLS AND QUALITIES NEEDED TO WORK IN IT SUPPORT

  • There are numerous skills and qualities needed to work in IT support. In no particular order, these include:
  • Possessing an in-depth knowledge of IT systems and computer networks;
  • Having exceptional communication skills;
  • Being great at customer service;
  • Having an understanding of how to quickly solve complex IT problems;
  • Able to work at pace;
  • Be able to utilize creative thinking skills to ensure the solutions you provide are effective;
  • Demonstrate strong attention to detail skills;
  • Be prepared to take responsibility for your continuing professional development and ensuring you stay updated with developments from across the IT industry.

IT SUPPORT INTERVIEW TIPS – HOW TO PASS AN IT SUPPORT SPECIALIST INTERVIEW!

The following four tips will make a significant difference to not only your IT support job interview preparation but to how you perform on the day! Read and implement each of the four tips below to increase your chances of success.

IT SUPPORT INTERVIEW TIP #1

Your IT support job interview will consist of motivational and behavioral questions. Motivational interview questions focus on why you have applied, why you want to work for their company, what you can bring to the role, and why you want to work in IT support. Behavioral interview questions assess how you have performed in previous situations similar to those required within IT support. Be sure to prepare answers to all 22 questions listed on this page if you want to be successful at your IT Support Specialist job interview!

IT SUPPORT INTERVIEW TIP #2

You may also get asked a series of IT technical interview questions, too. It is your responsibility to ensure your knowledge of common IT problems and how you would resolve them is up to date. We also advise that you consider what steps you take periodically to keep your knowledge of IT developments and your technical abilities up to date.

IT SUPPORT INTERVIEW TIP #3

Before attending your IT Support Specialist interview, carry out some research into the company you are hoping to join. Visit their website, their LinkedIn corporate page, and their social media pages to brush up on their latest news stories, what they do as a company, and what their plans are. If the interviewer says to you, tell me what you know about our company, you will then be able to give a concise and genuine answer.

IT SUPPORT INTERVIEW TIP #4

At the end of your IT support job interview, the hiring manager will give you the opportunity to ask some questions of your own. Avoid asking questions relating to holidays, perks, salary, or benefits. Instead, ask smart questions such as:

  1. What would you need me to concentrate on in this role within the first few weeks of starting if I am successful?
  2. What advice would you give to the successful candidate who wants to do a good job in the role?
  3. What are the most common IT support problems within the organization?

DOWNLOAD RICHARD MCMUNN’S 22 IT SUPPORT INTERVIEW QUESTIONS AND ANSWERS PDF GUIDE BELOW!

Here's What People Are Saying...

(worldwide success stories from our YouTube community!)

GET ALL 22 QUESTIONS AND UNIQUE ANSWERS FOR IT SUPPORT INTERVIEWS

PLUS FREE 30-DAY ACCESS TO OUR ONLINE INTERVIEW TRAINING COURSE…
FOR JUST $8.48

Question 1,
Full Suggested Answer & Detailed Response

Interview Question 01

Question 2,
Full Suggested Answer & Detailed Response

Interview Question 02

Question 3,
Full Suggested Answer & Detailed Response

Interview Question 03

Question 4,
Full Suggested Answer & Detailed Response

Interview Question 04

Question 5,
Full Suggested Answer & Detailed Response

Interview Question 05

Question 6,
Full Suggested Answer & Detailed Response

Interview Question 06

Question 7,
Full Suggested Answer & Detailed Response

Interview Question 07

Question 8,
Full Suggested Answer & Detailed Response

Interview Question 08

Question 9,
Full Suggested Answer & Detailed Response

Interview Question 09

Question 10,
Full Suggested Answer & Detailed Response

Interview Question 10

Question 11,
Full Suggested Answer & Detailed Response

Interview Question 11

Question 12,
Full Suggested Answer & Detailed Response

Interview Question 12

What you’ll get…

Full list of interview questions and answers

The answers to the FULL LIST of interview questions featured on this page.

Expert interview responses

Expert responses that you can use during your interview.

SUggested answers icon

Suggested answers verified by our panel of interview experts.

Get the answers icon

Sent to your email inbox within seconds of your order being placed.

Online Interview Training Course Icon

FREE 30 days access to our BESTSELLING online Interview Training Course!

For just $8.48 get the UNIQUE ANSWERS to all 22 IT SUPPORT INTERVIEW questions, PLUS 30-days free access to our online interview training course to help you PASS YOUR INTERVIEW!

Job Interview Questions and Answers
Free-Online-Interview-Questions-and-Answers-Training

Get all 22 IT support interview questions and suggested answers for your interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). This online course will instantly be free for you to access for 30-days. Thereafter, it’s just £27+vat per month. No minimum term. You can cancel anytime by contacting us via our contact page or email. If you cancel before the 30-day trial ends, you will not be charged.

All this for only

$8.48 + VAT

  • 30-Day Money Back Guarantee

PLUS… BONUSES
In addition to the specific IT SUPPORT INTERVIEW Questions & Answers, you will also receive the following BONUS:

Interview Skills Guide and practice interview questions and answers

Bonus

150+ Page Interview Skills Guide – packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. Order today and you will get this bonus guide FREE – offer available for a limited time only.

$25.50 Value, Yours FREE

Important: The above bonuses cannot be purchased anywhere else individually on this site. Order the 22 IT Support Interview Questions and Answers today to get free access.

Passmyinterview-30-Day-Money-Back-Guarantee

30-DAY MONEYBACK GUARANTEE

We have eliminated all risk for you. All of our products and training resources are protected by our 30-day no questions asked money back guarantee. Whatever the reason…or no reason at all…you can have a full refund if this resource isn’t right for you. So there is no risk.

Who has created the answers to the interview questions?

Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.

He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.

Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
Richard McMunn Signature

Expert Interview Advice and Tips from Richard McMunn

Still not convinced? Here’s why you should buy with PassMyInterview.com…

Firstly, these interview questions and answers are created by us and our team of experts – we have all the answers to your questions and will help you succeed (like we’ve been doing for the last 14 years) and we update our material frequently.

Secondly, we provide exclusive bonuses with all our products that you won’t find anywhere else. These bonuses include free guides, powerful online training and more!

Thirdly, our interview guides and training just work. Take a look at our customer reviews and feedback where our customers share their positive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview).

Finally, we have eliminated all risk for you. All of our products and resources are protected by our 30-day no questions asked money back guarantee. Whatever the reason…or no reason at all…you can have a full refund if this training isn’t right for you. So there is no risk.

MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS

All the questions featured were asked during my interview and on the next day I received a phone call telling me I’m hired. Thanks a lot!

- Bren Hermosura

Wow, you give by far the best advice. You are the tops!

- Ricky Parr

I just wanted to thank you so very much. Your questions and answers helped me tremendously to land my first Tech job. Thanks so much for making these

- Mariam Lee

This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. Thank you for sharing.

- Mike Oxon

I had my interview yesterday, and I did great! Thank you so much for this, extremely helpful!

- Marcos Fuentes

You got me a second interview thank you

- Emily Cranborn

All this for only

$8.48 + VAT

  • 30-Day Money Back Guarantee