21 IndiGo Airlines Cabin Crew Interview Questions & Answers

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Here’s the FULL LIST of INDIGO AIRLINES CABIN CREW INTERVIEW QUESTIONS AND ANSWERS:

Q1. Tell me about yourself and why you want to be Cabin Crew?

SUGGESTED ANSWER:

“I am somebody who is professional, dedicated and totally committed to providing excellent customer service. Over the years, I have gained experience in many different areas that are a match for the requirements of the role of Cabin Crew with IndiGo Airlines. For example, I can follow strict rules and procedures to ensure the passengers I am responsible for are safe and looked after at all times during the flight. I can work effectively as part of a team with the other Cabin Crew members, and I also take great pride in my appearance. I also understand that I will be an Ambassador for IndiGo Airlines in my role as Cabin Crew, and it will be important that I remember this whilst carrying out my duties. Finally, I have a positive and confident nature and I feel strongly if you hire me as Cabin Crew with IndiGo Airlines, you will be impressed with my strong work ethics, high standards of customer service and my ability to maintain safety standards at all times.”

Q2. Why do you want to work for IndiGo Airlines?

SUGGESTED ANSWER

“There are many reasons why I want to be Cabin Crew with IndiGo Airlines. However, the notable ones include the fact you are a brilliant employer who understands how having a highly-engaged workforce naturally leads to better customer service. I want to work with a team of people who are all constantly achieving the same high standards. The training I will receive is also another reason I want to work for Indigo Airlines. I understand the ‘ifly’ training facility is one of the best in the aviation industry, which provides real-time training to all Cabin Crew staff. This excites me as I know I will be getting the very best customer service and safety-focused training available. You also have a people-friendly culture at IndiGo Airlines, and this means I will feel happy in my work and I will, therefore, want to stay with you for many years to come. IndiGo started back in 2006 but has since grown exponentially from having one aircraft to now having 261 in just a relatively short space of time – this is an incredible achievement considering the fact you now account for 48% of the market share.”

Q3. What are the most important skills and qualities needed to be Cabin Crew with IndiGo Airlines?
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Q4. Describe a time when you provided outstanding customer service?
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Q5. How would you deal with a passenger complaint whilst working for IndiGo Airlines as Cabin Crew?
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Q6. What do you think it will be like working as Cabin Crew for IndiGo Airlines?
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Q7. How do you think you will cope with the challenges that come with being Cabin Crew for IndiGo Airlines?
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Q8. Where did you find out about IndiGo Airlines and the fact we were recruiting Cabin Crew?
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Q9. What’s your biggest weakness?
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Q10. To become Cabin Crew with IndiGo Airlines, you need to be flexible and adaptable. Describe a situation when you were flexible at work?
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Q11. What challenges will our airline face over the coming years, and how will you be able to help us overcome these in your role as Cabin Crew?
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Q12. Being Cabin Crew with IndiGo Airlines means your lifestyle is going to change. Are you prepared for this?
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Q13. What makes you the standout candidate and why should IndiGo Airlines hire you?
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Q14. You are on an IndiGo Airlines flight and you notice one of your Cabin Crew work colleagues is not pulling their weight. How would you deal with this situation?
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Q15. IndiGo Airlines prides itself on providing delightful service to its passengers. What’s the best example of customer service you have encountered and what made it so special?
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Q16. In your opinion, what makes a good Cabin Crew team?
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Q17. Have you ever got annoyed or angry with someone before?
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Q18. If you witnessed a Cabin Crew colleague being rude to a passenger, what would you do?
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Q19. What’s your greatest strength and how will this help you in your role as Cabin Crew with IndiGo Airlines?
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Q20. Cabin Crew often have to deal with difficult and stressful situations. What’s the most challenging situation you have ever faced?
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Q21. That’s the end of your IndiGo Airlines interview. Do you have any questions for the panel?
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Indigo Airlines Cabin Crew Job Description


IndiGo is India’s leading airline and it now accounts for a 48% market share. The reason for their dominance is due to the fact that provide outstanding service to their passengers and they also fly to a multitude of different destinations. On that basis, to become Cabin Crew with IndiGo Airlines, you will need to be able to provide delightful service, whilst at the same time ensuring the safety and security of your passengers at all times. The IndiGo Cabin Crew job description is varied; however, the following is a list of key duties and responsibilities within the role:

  • Provide outstanding service to all passengers who fly with IndiGo Airlines;
  • Carry out pre-flight checks to ensure the aircraft is in a state of preparedness;
  • Welcome all passengers onboard the flight and check seating positions and allocations for passengers;
  • Ensure all passenger luggage is stowed away safely and securely prior to take-off;
  • Conduct passenger number checks to verify all persons are onboard with seatbelts securely fastened;
  • Provide in-flight safety briefings for passengers to explain what they need to do in the event of an emergency landing;
  • Provide refreshments and duty free goods in-flight;
  • Take payments from passengers for goods, food and drinks purchased during the flight;
  • Deal with any passenger queries or complaints;
  • Prepare the cabin for landing;
  • Work alongside other IndiGo Cabin Crew staff and Aircrew during the flight to ensure all services and checks are carried out and adhered to.

5 TIPS FOR PASSING THE INDIGO AIRLINES CABIN CREW INTERVIEW

TIP #1 – IndiGo Airlines prides itself on its impeccable reputation for fantastic service to its passengers. On that basis, prior to attending your cabin crew interview with India’s leading airline, make sure you think of previous situations you have been in where you have gone above and beyond for a customer or client.

TIP #2 – You will be assessed against how you present yourself at the IndiGo Cabin Crew Assessment Centre and Interview. Therefore, it is important you dress with pride, you look the part and you also present yourself in a positive and upright manner. In particular, the IndiGo recruitment staff will be assessing your appearance in relation to having a positive body language, being well groomed, and also making sure you have no tattoos visible whilst wearing their uniform.

TIP #3 – Prior to attending your interview, make sure you understand what you will be required to do on a daily basis in your role as Cabin Crew with IndiGo Airlines. We also recommend you focus on safety and security during your answers to the interview questions, as these are two very important aspects of the role.

TIP #4 – At the end of your IndiGo Cabin Crew interview, you will most probably have the opportunity to ask questions to the panel. Make sure you choose two or three valid and sensible questions that demonstrate you are professional, enthusiastic and that you care about the future of their airline.

TIP #5 – We have carried out extensive research on your behalf to find out the type of interview questions you will get asked during your IndiGo Airlines interview. On that basis, we recommend you prepare strong answers to all of the questions listed on this page. By doing so, you will be drastically increasing your chances of success with India’s most successful airline!

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