Housekeeping Manager Interview
Questions & Answers

Housekeeping Manager Job Description

Housekeeping Manager Job Brief:

The role of a Housekeeping Manager involves the ability to hire staff who can perform their duties to the right standard; keeping a check on stock levels and ordering equipment, clothing and resources as and when required; being able to create, plan and manage housekeeping staff working rosters and ensure staff turn up for their duties; being able to train staff in accordance with operational procedures laid down by your employer; working with hotel and establishment guests to meet their needs in respect of cleaning rooms and also liaising and working alongside hotel reception staff to work out timings for cleaning of rooms.

In particular, you will require the following key skills and attributes to perform the Housekeeping Manager role to the correct standard:

House Keeping Assessable Key Skills, Qualities & Attributes:

• ATTENTION TO DETAIL – Able to demonstrate a keen eye for detail and ensuring standards are maintained.
• PROFESSIONALISM – Acting in a professional manner at all times whilst undertaking housekeeping duties.
• FLEXIBILITY – Being available to cover duties and shifts as and when required, and in particular conducting cleaning duties if staff are not available.
• COMMUNICATION SKILLS – Being able to work closely with hotel staff and housekeeping staff to ensure the smooth operation of the team.
• MANAGEMENT SKILLS – Being able to motivate and manage your team to get the most out of them and ensure the high cleaning standards are consistently reached.
• PLANNING AND PRIORITIZING – Being able to plan workload, timetables and rosters to make sure all work is completed before guests arrive.
• ACCOUNTABILITY – As a Housekeeping Manager you will need to be accountable for your actions and ensure your housekeeping team do the same.
• ORGANIZATIONAL ABILITIES – Assistant managers need to be capable of demonstrating effective organizational abilities and strong planning capabilities, foreseeing potential future problems, retainment of staff and also dealing with customer complaints and problems.