21 Hotel Receptionist / Front Desk Interview
Questions & Answers
Pass YOUR interview at the first attempt!
I have an interview tomorrow 🙈
UPDATE: I got the job offer.
THANKS Richard 👍
21 Hotel Receptionist / Front Desk Interview
Here’s the FULL LIST of interview questions for the HOTEL RECEPTIONIST / FRONT DESK INTERVIEW:
Q1. Tell me about yourself and why you want to be a Hotel Front Receptionist / Desk Agent?
SUGGESTED ANSWER:
“I am a hard-working, customer focused and professional hotel front desk receptionist who fully appreciates how important my actions within the role will impact on the success of your hotel. My personal life is at the stage where I can fully commit to this role and work the necessary unsociable hours needed to provide the excellent levels of customer service needed to help the hotel grow and thrive within this tough industry. I believe I have the necessary customer service skills, the organizational capabilities and the communication and interpersonal traits to make sure all visitors to the hotel have a memorable and enjoyable experience which will service to encourage them to visit the hotel again in the future.”
Q2. What are the most important skills and qualities needed to be a Hotel Receptionist / Front Desk Agent?
SUGGESTED ANSWER
“In my experience, there are 8 very important skills and qualities needed to be a great Hotel Front Desk Receptionist. You need, above all, exceptional genuine CUSTOMER SERVICE SKILLS where you respond to the needs of hotel customers and visitors in a fast, professional and timely manner. You also need a FLEXIBLE approach to your work, be ADAPTABLE & AVAILABLE to work the hours needed, have a CALM and PATIENT approach to dealing with customer queries, and also be able to competently DEAL WITH COMPLAINTS as and when they arise. Finally, you have to have an awareness of hotel COMPLIANCE & SAFETY REGULATIONS, be able to MULTITASK and also have a level of COMMERCIAL AWARENESS that means you appreciate that the operational capabilities of the hotel must come first above everything else.”
Q3. Why do you want to work for our Hotel as Front Desk Receptionist?
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Q4. Give me a few example of good customer service?
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Q5. Describe a time when you went above and beyond what was required?
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Q6. What makes you think you are suited to the role of a Hotel Receptionist / Front Desk Agent?
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Q7. What does the job of a Hotel Receptionist / Front Desk Agent entail and what particular skills do you have that match the role?
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Q8. What experience do you have that would be suitable to the Hotel Receptionist role?
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Q9. Give an example of when you have delivered outstanding customer service?
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Q10. How would you deal with an angry or frustrated hotel guest? What would you consider when dealing with them and why?
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Q11. Describe the steps you would go through when dealing with a customer or hotel guest complaint?
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Q12. A hotel guest telephones reception to make a complaint at 2am in the morning. Limited staff are on duty - how would you deal with the complaint and what would you say to them?
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Q13. Describe a time when you were flexible in a work-related situation.
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Q14. Where do you see yourself in 5 years' time?
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Q15. Tell me about a time you had a conflict at work or with another team member?
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Q16. When have you worked as part of a team to complete a difficult task?
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Q17. Why do you want to leave your job?
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Q18. What are your strengths?
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Q19. What’s your biggest weakness?
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Q20. How would you deal with a team member at the hotel who was not pulling their weight?
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Q21. That’s the end of your Hotel Receptionist / Front Desk Agent interview. Do you have any questions for the panel?
Purchase the full package below for just ₦3196 to download the answer to this and all of the interview questions featured on this page!
Now INSTANTLY download the suggested ANSWERS to the HOTEL RECEPTIONIST INTERVIEW and PASS your interview!
Yes! I Want To Pass My Interview!Hotel Receptionist Job Description
Hotel Receptionist Job Brief:
As a hotel receptionist, you will be required to act as a positive role model for the hotel you are working for, often having to deal with customer queries, complaints and problems. You will act as the first point of contact for guests who are arriving at the hotel, whilst also being the point of contact for guests who are part way through their stay. In addition to having outstanding customer service qualities, you will also need to demonstrate effective communication skills, problem solving skills, be able to multi task, demonstrate great attention to detail, prioritise tasks, accept and manage bookings and also be a reliable team worker at all times upholding the values and principles of the hotel.
Hotel Receptionist Assessable Key Skills, Qualities & Attributes:
- Be able to manage multiple tasks all at one.
- Demonstrate brilliant customer service at all times.
- Be the first point of contact for all guests whilst presenting a positive image for the organization you are working for.
- Work both alone and as part of a team being able to follow rules, procedures and hotel policies.
- Deal with customer complaints and resolve them quickly and efficiently at all times.
- Be able to work under pressure and maintain a calm manner whilst talking to customers.
- Work collaboratively with other members of the hotel team to resolve issues and deliver outstanding customer service and care.
- Deal with external companies, suppliers and stakeholders who have a vested interest in the hotel and its service.
- Manage online and telephone bookings and take payments when necessary.
- Be the point of contact with the housekeeping team and respond to queries from guests as and when they appear.
5 TIPS FOR PASSING THE HOTEL RECEPTIONIST / FRONT DESK INTERVIEW!
TIP #1 – During the Hotel Receptionist/Front Desk interview, demonstrate you have outstanding customer service capabilities.
TIP #2 – Give examples during yourinterview of where you have been flexible in a work-related role.
TIP #3 – Utilize the following keywords and phrases during the interview when talking about yourself: organized, efficient, customer-focused, team worker, calm under pressure, resilient and reliable.
TIP #4 – Show an understanding that your performance as a Front Desk/Hotel Receptionist will have an impact on returning customers and also the type of review they leave online following their visit to the hotel.
TIP #5 – Have a thorough understanding of the job description for becoming a Front Desk/Hotel Receptionist and be able to recite it during the interview and explain how your resume/cv is a perfect match for the role.
Here's What People Are Saying...
(worldwide success stories from our YouTube community!)
2 weeks ago (edited)
Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
GET ALL 21 QUESTIONS AND UNIQUE ANSWERS TO THE HOTEL RECEPTIONIST / FRONT DESK INTERVIEW
PLUS FREE 30-DAY ACCESS TO OUR ONLINE INTERVIEW TRAINING COURSE…
FOR JUST ₦3196
Question 1,
Full Suggested Answer & Detailed Response
Question 2,
Full Suggested Answer & Detailed Response
Question 3,
Full Suggested Answer & Detailed Response
Question 4,
Full Suggested Answer & Detailed Response
Question 5,
Full Suggested Answer & Detailed Response
Question 6,
Full Suggested Answer & Detailed Response
Question 7,
Full Suggested Answer & Detailed Response
Question 8,
Full Suggested Answer & Detailed Response
Question 9,
Full Suggested Answer & Detailed Response
Question 10,
Full Suggested Answer & Detailed Response
Question 11,
Full Suggested Answer & Detailed Response
Question 12,
Full Suggested Answer & Detailed Response
What you’ll get…
The answers to the FULL LIST of interview questions featured on this page.
Expert responses that you can use during your interview.
Suggested answers verified by our panel of interview experts.
Sent to your email inbox within seconds of your order being placed.
FREE 30 days access to our BESTSELLING online Interview Training Course!
For just ₦3196 get the UNIQUE ANSWERS to all 21 HOTEL RECEPTIONIST / FRONT DESK INTERVIEW questions, PLUS 30-days free access to our online interview training course to help you PASS YOUR INTERVIEW!
Get all 21 interview questions and suggested answers for your interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). This online course will instantly be free for you to access for 30-days. Thereafter, it’s just £27+vat per month. No minimum term. You can cancel anytime by contacting us via our contact page or email. If you cancel before the 30-day trial ends, you will not be charged.
All this for only
₦3,196.00 + VAT
- 30-Day Money Back Guarantee
PLUS… BONUSES
In addition to the specific HOTEL RECEPTIONIST INTERVIEW Questions & Answers, you will also receive the following BONUSES:
Bonus 1
150+ Page Interview Skills Guide – packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. Order today and you will get this bonus guide FREE – offer available for a limited time only.
Bonus 2
50-Page A-Z Interview Tips Guide – this PDF guide contains 26 quick and powerful tips you can implement right away as part of your interview strategy to boost your interview success!
30-DAY MONEYBACK GUARANTEE
We have eliminated all risk for you. All of our products and training resources are protected by our 30-day no questions asked money back guarantee. Whatever the reason…or no reason at all…you can have a full refund if this resource isn’t right for you. So there is no risk.
Who has created the answers to the interview questions?
Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.
He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.
Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
Still not convinced? Here’s why you should buy with PassMyInterview.com…
Firstly, these interview questions and answers are created by us and our team of experts – we have all the answers to your questions and will help you succeed (like we’ve been doing for the last 14 years) and we update our material frequently.
Secondly, we provide exclusive bonuses with all our products that you won’t find anywhere else. These bonuses include free guides, powerful online training and more!
Thirdly, our interview guides and training just work. Take a look at our customer reviews and feedback where our customers share their positive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview).
Finally, we have eliminated all risk for you. All of our products and resources are protected by our 30-day no questions asked money back guarantee. Whatever the reason…or no reason at all…you can have a full refund if this training isn’t right for you. So there is no risk.
MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS
All the questions featured were asked during my interview and on the next day I received a phone call telling me I’m hired. Thanks a lot!
Wow, you give by far the best advice. You are the tops!
I just wanted to thank you so very much. Your questions and answers helped me tremendously to land my first Tech job. Thanks so much for making these
This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. Thank you for sharing.
I had my interview yesterday, and I did great! Thank you so much for this, extremely helpful!
You got me a second interview thank you
All this for only
₦3,196.00 + VAT
- 30-Day Money Back Guarantee
