21 Hotel Management Interview Questions & Answers

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Here’s the FULL LIST of HOTEL MANAGEMENT INTERVIEW QUESTIONS AND ANSWERS:

Q1. Tell me about yourself and why you want to become a Hotel Manager?

SUGGESTED ANSWER:

“I am a positive, confident and highly-organized hotel manager who enjoys not only the challenge of providing unrivalled customer service, but also motivating the team I am responsible for to deliver consistently high standards for our hotel guests. Hotel management is a role that requires resilience, determination and an ability to take ownership of often difficult and challenging situations Over the years, I have gained the necessary experience, knowledge and knowhow to perform highly within the role. If you hire me as your hotel manager, I can assure you I will always deliver outstanding customer service, I will get the most out of my team, and I will always ensure everyone within the hotel team acts as a positive role model for the hotel chain so that we encourage as much repeat custom as possible.”

Q2. What are the most important skills and qualities needed within hotel management?

SUGGESTED ANSWER

“There are nine very important skills and qualities needed to be an effective hotel manager. You need, first and foremost HIGH STANDARDS. You must always act as a POSITIVE ROLE model for the hotel, as the other members of staff must see you taking the lead and showing them the way with regard to high levels of CUSTOMER SERVICE. You must be extremely well ORGANIZED, be able to PLAN AHEAD and foresee problems, RESPOND QUICKLY TO PROBLEMS, whilst at all times being a string MOTIVATOR and FACILITATOR. Finally, you have to have a high degree of COMMERCIAL AWARENESS and always have your eye on the performance of the hotel to make it is profitable and sustainable. Of course, there are other essential skills and qualities needed within hotel management; however, those are the ones I feel are most important.”

Q3. Why do you want to work for our hotel?
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Q4. Explain how you’d resolve an issue with an extremely irate guest?
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Q5. Talk me through the steps you would follow when giving a member of the hotel team feedback on their performance?
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Q6. Give me some examples of outstanding customer service?
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Q7. Tell me about a situation when you went above and beyond what was required?
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Q8. Talk me through the steps you would follow to turn around an underperforming team within a hotel?
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Q9. Give me a brilliant example of when you provided outstanding customer service?
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Q10. What steps would take to improve the guest experience and customer service levels at the hotel?
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Q11. Talk me through the specific steps you would follow when dealing with a hotel guest complaint?
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Q12. A hotel guest calls down to reception at 4am to make a complaint. There is limited staff on duty. How would you deal with the complaint and what would you say to them?
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Q13. Where do you see yourself in 5 years' time?
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Q14. How would you build a strong working relationship with the other members of staff at the hotel you were managing?
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Q15. What’s the first thing you would when you start within this hotel management role?
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Q16. What style of management do you have?
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Q17. Have you ever managed a difficult team? If so, tell me happened and what you learned from the experience?
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Q18. What are the major challenges facing the hotel industry over the next 5 to 10 years?
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Q19. Why do you want to leave your current job to become our hotel manager?
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Q20. What’s your biggest weakness?
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Q21. That’s the end of your Hotel Management interview. Do you have any questions for the panel?
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Hotel Manager/Hotel Management Job Description


As a hotel manager you will be responsible for a large number of staff and you will need to ensure the smooth running and operation of the hotel. When things go wrong, it will be down to you to lead the team to ensure the hotel provides exceptional levels of service to all guests and visitors. It is role that requires a unique set of skills, including strong customer service, communication and interpersonal qualities, an ability to plan ahead and foresee potential issues, a desire to motivate your team to be the best they possibly can be, and also a passion for dealing with people and responding quickly to customer complaints and issues.

Key duties of a hotel manager:

  • Responsible for recruiting and supervising staff;
  • Conducting and facilitating staff training to ensure the highest standards are maintained;
  • Managing and organizing hotel cleaners and maids;
  • Managing the hotel budget to maintain profitability;
  • Assessing hotel financial records;
  • Dealing with and responding to customer and guests’ complaints in a timely manner;
  • Planning all hotel maintenance work to be carried out during quiet periods;
  • Adhering to compliance regulations, licensing laws and health and safety standards;
  • Promoting the hotel by carrying out effective marketing campaigns.
  • Managing and motivating staff and dealing with underperformance issues;
  • Meeting and greeting all guests and requesting feedback once guests leave the hotel.

5 TIPS FOR PASSING A HOTEL MANAGEMENT INTERVIEW

TIP #1 – The role of a hotel manager is both difficult and challenging, and you will need a unique set of skills and qualities to meet the demands of the role. Prior to attending your hotel management interview, draw up a list of the qualities and experience you already possess that will enable you to perform the role to the high standards expected.

TIP #2 – During your hotel manager interview, you will be asked three different types of questions: research, motivational and behavioral. When answering the behavioural interview questions, we strongly recommend you use the STAR technique to structure your responses This is a proven method for giving top-rated answers to situational type interview questions.

TIP #3 – Before you attend your hotel management interview, think carefully about interview technique and body language. Remember, the standards you portray and how you communicate at the interview will be indicative of how you are likely to perform as their hotel manager.

TIP #4 – Undoubtedly, the best way to prepare for a hotel management interview is to create answers to all of the 21 interview questions listed on this page. Whilst it is highly unlikely you will get asked all of the questions at the interview, if you do prepare answers for all of them, you will have the confidence to perform well and, more importantly, come across as the standout candidate!

TIP #5 – At the end of your hotel management interview, you will have the opportunity to ask the panel some questions. Make sure you DO actually ask them some questions, as this will show you are enthusiastic, you want to know more about their hotel, and also that you are keen to get started in the role as soon as possible.

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Question 1,
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Interview Question 01

Question 2,
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Interview Question 02

Question 3,
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Interview Question 03

Question 4,
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Interview Question 04

Question 5,
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Interview Question 05

Question 6,
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Interview Question 06

Question 7,
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Interview Question 07

Question 8,
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Interview Question 08

Question 9,
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Interview Question 09

Question 10,
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Interview Question 10

Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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