24 Hospitality Job Interview Questions & Answers

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Here’s the FULL LIST of HOSPITALITY JOB INTERVIEW QUESTIONS AND ANSWERS:

Q1. Tell me about yourself.

SUGGESTED ANSWER:

“I am a hard-working, conscientious and flexible person who can work either on my own or as part of a team. I have chosen a career in hospitality because I enjoy interacting with other people, I like serving customers, and I enjoy the challenges that come with the role. Over the years, I have held several work positions where the need to act as a positive role model for my employer has been crucial. I understand the importance of excellent customer service, of being reliable and adaptable, and I will always make myself available to help out your business as and when needed if I am hired.”

Q2. Why have you chosen a career in the hospitality industry?

SUGGESTED ANSWER

“ I chose a career in the hospitality industry because you get to make a positive difference to people’s day, you get to work alongside people from a variety of different backgrounds, you get to take on lots of responsibility, and it’s not your typical 9-5 job. I like the security that comes with a job in the hospitality industry; there is the opportunity for career advancement, and no two days are ever the same.”

Q3. How will you handle the pressure that comes with working in the hospitality industry?
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Q4. What skills and qualities are needed to work in the hospitality industry?
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Q5. How would you deal with a difficult or unhappy customer?
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Q6. Give an example of a time when your received poor customer service.
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Q7. What is your availability like?
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Q8. Why should we hire you?
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Q9. Why do you want to work for us?
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Q10. Tell me about a difficult situation you had to deal with.
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Q11. What makes you a good fit for our hospitality team?
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Q12. What would you do if a customer complained about their food being cold?
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Q13. How would you handle working in a fast-paced environment?
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Q14. How would your friends or previous work colleagues describe you?
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Q15. What does great customer service mean to you?
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Q16. How would you respond to a rude customer?
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Q17. In the hospitality industry, what’s more important, fast or friendly service?
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Q18. Tell me about a time when you demonstrated flexibility at work.
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Q19. Tell me about a time when you provided great customer service.
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Q20. If you noticed a co-worker not pulling their weight, what would you do or say?
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Q21. Tell me about a time when you had to work as part of a team.
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Q22. Where do you see yourself in 5 years?
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Q23. Give me some examples of brilliant customer service.
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Q24. That’s the end of your hospitality job interview. Do you have any questions?
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THE SKILLS AND QUALITIES NEEDED TO WORK IN THE HOSPITALITY INDUSTRY


You need a variety of different skills and qualities to be able to work effectively in any job role within the hospitality industry. You must be a quick learner and a fast worker. Speed is essential in the hospitality industry, and you must always strive to deliver the best customer service possible. Without the customer there would be no business, so you have to make their experience an enjoyable one, and one they would willingly recommend to their friends or family. You must have a cheery and positive attitude, be able to work alongside anyone regardless of their background or experience and be able to respond to challenges quickly and decisively. You also need an adaptable approach to work, be willing to carry out your duties safely and in line with company procedures, be flexible in terms of the hours you can work, and always represent the business in a positive and professional manner.

A LIST OF THE DIFFERENT JOB ROLES AVAILABLE IN THE HOSPITALITY SECTOR

The following list of jobs is available all year round within the hospitality industry. Whilst each of the jobs listed are unique, the skills and qualities required are similar.

  • Concierge
  • Hospitality Staff (Waiter/waitress)
  • Server
  • Kitchen helper
  • Cruise Ship Attendant
  • Hospitality Operations Supervisor
  • Front Desk Associate
  • Front Desk Supervisor
  • Customer Service Assistant
  • Hotel Clerk
  • Hotel Receptionist
  • Reservationist
  • Sous Chef
  • Hospitality Manager
  • Reservations Agent
  • Guest Relations Hospitality Manager
  • Event Planner
  • Hospitality Associate
  • Banquet Manager
  • Resort General Manager.

5 ESSENTIAL TIPS TO HELP YOU PASS YOUR HOSPITALITY JOB INTERVIEW

The following 5 short but vital tips will help you to excel in any job interview within the hospitality sector. As you are probably already aware, customer service and availability are at the top of the list when it comes to the hiring manager’s interview score sheet, so make sure you excel in these areas during your job interview!

HOSPITALITY JOB INTERVIEW TIP #1

Consider carefully the maximum number of hours you can work before you attend your hospitality job interview. If you can work unsociable hours, including evenings and weekends, the greater chance of success you will have.

HOSPITALITY JOB INTERVIEW TIP #2

You must wear a smart, clean, and professional outfit to your hospitality job interview. Standards and cleanliness are vital in this sector, so make sure you wear a smart outfit to your interview that shows you fully understand how important these are. 

HOSPITALITY JOB INTERVIEW TIP #3

During your hospitality interview, refer to the importance of health and safety, and the ability to follow food hygiene procedures at all times within your work.

HOSPITALITY JOB INTERVIEW TIP #4

Before you attend your hospitality job interview, think of a situation you have been in where you previously provided excellent customer service and also worked as part of a team. You will be required to answer several behavioral questions during your interview that assess your ability to perform to the highest standard possible in respect of teamwork and customer service.

HOSPITALITY JOB INTERVIEW TIP #5

At the end of your hospitality job interview, you will have the chance to ask several questions of your own. Here are 3 smart questions to ask the hiring manager:

Q1. What would you need me to concentrate on in the first 30 days of starting work?

Q2. Is there an opportunity to work extra hours within this role?

Q3. What can I do in this role to help you beat your closest competitors?

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