Hospital Receptionist Interview
Questions & Answers

TIP #1 – Being a Hospital Receptionist requires an ability to deal with patients and hospital staff to ensure the smooth running of the hospital, including registering in-patients and out-patients, completing online bookings, managing doctors’ diaries and appointments and also directing patients to the correct location within the hospital for treatment. All of this requires an ability to be organized and meticulous in your work, demonstrating great attention to detail. Be sure to give specific examples of where you can achieve this during the Hospital Receptionist interview.

TIP #2 – As a Hospital Receptionist, you will undoubtedly have to deal with difficult, confused and upset patients. This requires an ability to be confident and resilient in your handling of issues and queries. During the Hospital Receptionist interview, make sure you can answer interview questions that request an example of when you worked in pressurized situations.

TIP #3 – An ability to provide outstanding communication skills is another competency that will be assessed during your interview. Once again, make sure you have solid examples of when you provided great customer service in a previous role.

TIP #4 – Patient confidentiality is very important during your role as a Hospital Receptionist and also understand how GDPR impacts on your handling of sensitive information and data.

TIP #5 – Team-working skills are absolutely vital in the role of a Hospital Receptionist, and this means not only working closely together with other reception staff, but also doctors, nurses, medical team staff and also member of the hospital operational team. If you are not able to work as part of a team, or even more importantly provide evidence of effective team working skills, then you may have little chance of passing your interview. Within the Hospital Receptionist interview guide, we have provided suggested answers to team-working questions and all other competencies under assessment at the interview.