Hospital Receptionist Interview
Questions & Answers

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Here’s the FULL LIST of interview questions for the HOSPITAL RECEPTIONIST INTERVIEW:

Q1. Tell me what you know about the Hospital Receptionist role and the skills and qualities you have to perform the role competently?

SUGGESTED ANSWER:

“I spent a considerable amount of time researching both the job description and the values of your Hospital, to ensure I have the skills and qualities required to perform the role well and uphold the standards of service and patient care you successfully provide. The role of a Hospital Receptionist would require me to provide exceptional patient and visitor care, by adhering to the standards of the hospital and NHS Trust. I would need to be able to communicate effectively with both in-patients, out-patients, medical staff, doctors, nurses and also external stakeholders and suppliers. I would also be required to deal with patient complaints and queries, manage medical appointments, utilize online computer booking systems and always remain cam whilst under pressure. The patient charter is something I would also need to study, understand and abide by when carrying out my role.”

Q2. What personal characteristics do you have that would help you to perform the role of Hospital Receptionist to the required standard?

SUGGESTED ANSWER

“I have many diverse characteristics that I feel would help be become a competent Hospital Receptionist, and these include being positive, friendly and welcoming to all patients and visitors of the hospital. I also have the ability to demonstrate empathy and understanding when either upset or distressed patients arrive at the hospital and also utilize sound communication skills to extract the information needed in order to make sure the patient receives the correct treatment and is seen by the appropriate department. I also have strong attention to detail abilities, I rarely make mistakes and I am able to follow and adhere to strict rules, policies and confidentiality guidelines. Teamworking skills and an ability to remain calm under pressure are also two more qualities I have that I feel would help me to perform the role of Hospital Receptionist well. I enjoy working with a diverse range of people from different backgrounds and can also use my initiative to solve problems to ensure the smooth running of the reception area at the hospital.”

Q3. What skills, qualities and attributes do you have that would be a perfect match for the Hospital Receptionist role?
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Q4. Why do you want to work for our Hospital and what can you tell me about our mission and values?
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Q5. Why do you want to work for the NHS?
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Q6. Describe a situation when you have had to adapt your approach to get your message across?
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Q7. Describe a time when you managed multiple tasks all at once?
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Q8. Give an example of when you delivered excellent customer service.
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Q9. Why do you want to leave your job?
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Q10. As a Hospital Receptionist, you will need to respect patient confidentiality. Describe a situation where you respected confidentiality at work?
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Q11. Describe a time when you dealt with a difficult customer or client?
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Q12. You are taking a call from an irate patient and there are 4 other people waiting to be booked in at the Hospital reception. What would you do and how would you handle the situation?
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Hospital Receptionist Job Description


Hospital Receptionists are required to ensure the smooth running of the hospital reception area and include duties such as welcoming and greeting patient’s and visitors to the hospital, managing and booking patient appointments, liaising with medical staff, doctors and nurses and also directing patients to the relevant section or department of the hospital. You will also be required to communicate effectively with all visitors to the reception area both during the day and night, and also be prepared to work unsociable hours and weekend’s due to the fact the hospital operates 24 hours a day, 365 days per year. You will also be required to uphold and adhere to the hospital trust’s values, code of conduct and the patient care charter. Whilst dealing with patient’s and visitors, you will need to remain resilient and confident and provide an exceptional and friendly level service at all times.

5 TIPS FOR PASSING THE HOSPITAL RECEPTIONIST INTERVIEW!

TIP #1 – Being a Hospital Receptionist requires an ability to deal with patients and hospital staff to ensure the smooth running of the hospital, including registering in-patients and out-patients, completing online bookings, managing doctors’ diaries and appointments and also directing patients to the correct location within the hospital for treatment. All of this requires an ability to be organized and meticulous in your work, demonstrating great attention to detail. Be sure to give specific examples of where you can achieve this during the Hospital Receptionist interview.

TIP #2 – As a Hospital Receptionist, you will undoubtedly have to deal with difficult, confused and upset patients. This requires an ability to be confident and resilient in your handling of issues and queries. During the Hospital Receptionist interview, make sure you can answer interview questions that request an example of when you worked in pressurized situations.

TIP #3 – An ability to provide outstanding communication skills is another competency that will be assessed during your interview. Once again, make sure you have solid examples of when you provided great customer service in a previous role.

TIP #4 – Patient confidentiality is very important during your role as a Hospital Receptionist and also understand how GDPR impacts on your handling of sensitive information and data.

TIP #5 – Team-working skills are absolutely vital in the role of a Hospital Receptionist, and this means not only working closely together with other reception staff, but also doctors, nurses, medical team staff and also member of the hospital operational team. If you are not able to work as part of a team, or even more importantly provide evidence of effective team working skills, then you may have little chance of passing your interview. Within the Hospital Receptionist interview guide, we have provided suggested answers to team-working questions and all other competencies under assessment at the interview.

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