Help Desk Interview Questions and ANswer Resource and Guide

25 Help Desk Interview Questions & Answers

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Here’s the FULL LIST of HELP DESK INTERVIEW QUESTIONS AND ANSWERS:

Q1. Tell me about yourself.

SUGGESTED ANSWER:

β€œThank you for giving me the opportunity to be interviewed for this help desk support position today. I would describe myself as a fast and accurate worker who has an inquisitive mind, an analytical approach to tasks, and excellent customer service skills. I enjoy interacting with, and helping people, and the most job satisfaction I have experienced in previous roles is where I have ultimate responsibility for solving other people’s problems. I have experience in working to strict timelines, I can quickly research information to solve problems, and I will always follow the applicable rules, policies, and operational procedures that are aligned with my role. If you hire me for this help desk support position, I will need little supervision and monitoring, I will manage multiple tasks professionally, and I will be available to work the hours needed to assist the organization in the function of its duties.”

SUGGESTED ANSWER

β€œI want to work in help desk support because my skills, qualities, and passion are aligned with this type of work. In help desk support, no two days are ever the same, and whilst I will have to deal with recurring problems, I enjoy the challenge of having to take responsibility for resolving difficult issues. I am naturally a people person and the fact that I will get to communicate with a variety of different people with varying skill levels and knowledge appeals to me. I am also an inquisitive person who is comfortable researching problems on my own and my innovative approach to working means I can quickly and competently access different resources to find solutions for customers. Finally, I am seeking long-term employment with the same company, and providing I excel in my work and deliver value for money for your company, I will always have secure employment.”

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SKILLS AND QUALITIES NEEDED TO WORK IN HELP DESK SUPPORT


The most important skills and qualities needed to work in help desk support include:

– Excellent customer service and interpersonal skills.

It is vital that you operate at speed whilst carrying out your duties as a help desk support operator. When a customer experiences an issue with their product or service it will be your responsibility to act with speed, listen to their issue and keep them updated on progress.

– Communication skills.

When dealing with customers as a help desk support worker concise, accurate, and regular communication is vital. Sometimes, the customer will not possess the technical know-how to understand your proposed solution, and you must, therefore, explain it in an easy-to-understand way that excludes jargon or terminology. Listening skills and being able to ask the right questions are other vital skills needed in help desk support.

– Self-development skills.

Help desk support workers require the ability to learn new information to ensure competency is maintained in their position. You must also be capable of retaining large amounts of job-specific knowledge applicable to your role and take it upon yourself to learn information relating to new products and services launched by the company.

– Research and analytical skills.

One of the core skills required to work in help desk support is the ability to quickly analyze information, facts, and data to solve customer issues.

Other important skills and qualities needed to work in help desk support include problem-solving skills, the ability to manage multiple tasks, being able to handle stress and pressure, and working as part of a team to support your co-workers in the execution of their duties.

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5 TIPS TO HELP YOU PASS YOUR HELP DESK SUPPORT JOB INTERVIEW

The following five tips will help you gain the most from your help desk support pre-interview preparation. If you are attending any help desk support job interview soon, read the five tips outlined below because they will make a significant difference to your performance on the day.

HELP DESK JOB INTERVIEW TIP #1

It is vital that you read the job description carefully for the help desk support role you are being interviewed for. The job description will tell you the exact skills and qualities the employer is looking for. Once you have read the job description, think of previous situations you have been in where you meet the essential criteria.

HELP DESK JOB INTERVIEW TIP #2

Practice your answer to the interview question tell me about yourself before you attend your help desk interview. This will be the first question you must respond to and it is essential you give a confident answer that demonstrates the skills and qualities you have that are applicable to the role. If you don’t practice your answer, and you give one that is weak, you could quickly lose confidence for the remainder of the interview.

HELP DESK JOB INTERVIEW TIP #3

The majority of your help desk support interview will be behavioral and competency-based. This means you must answer questions that are focused on when you have dealt with previous situations in the workplace. The competencies required to be a help desk support worker include communication, customer service, research and analytical, self-development, multi-tasking, and working under pressure.

HELP DESK JOB INTERVIEW TIP #4

You may be required to answer knowledge-based, technical questions during your help desk interview. Technical questions such as, how many golf balls can you fit in a school bus and how many street lights are there in this country are designed to assess your research skills and how you approach problems. You can learn more on how to answer these and other difficult technical-based interview questions here.

HELP DESK JOB INTERVIEW TIP #5

At the end of your help desk support interview, you will have the opportunity to ask the hiring manager several questions of your own. Here are three smart questions to consider asking that will put you across as an intelligent and caring employee:

  1. What would you need me to concentrate on in the first 30 days of starting work here?
  2. What advice would you give to the successful candidate who wants to excel in the role?
  3. What’s the culture like in the company?

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Interview Question 03

Question 4,
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Interview Question 04

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Interview Question 10

Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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Who has created the answers to the interview questions?

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