21 Flight Attendant Interview
Questions & Answers

Pass YOUR interview at the first attempt!

Here’s the FULL LIST of FLIGHT ATTENDANT INTERVIEW QUESTIONS:

Q1. Why do you want to become a Flight Attendant?

SUGGESTED ANSWER:

“I want to become a Flight Attendant for 3 specific reasons. The first reason is, I want to work in a customer facing role where I have the opportunity to make a positive impact on people’s daily lives. The second reason is, I want to work in a role where being a positive role model is important and you can have a significant impact on your employer’s success, through your daily work. Thirdly, I want to work in a team whereby everyone needs to pull their weight and take responsibility for their actions in order to meet the objectives of the team task. Finally, apart from being someone who takes great pride in their appearance and their work, I want to work for an organization where I feel proud of going to work each day, and your airline is the only I want to work for.”

Q2. Why have you chosen our airline to become a Flight Attendant?

SUGGESTED ANSWER

“Prior to applying to become a Flight Attendant, I considered carefully which airline I wanted to work for. Although I have very much set my heart on becoming a Flight Attendant, the most important thing for me would be to work for a strong, reputable and quality airline that has an exciting future ahead of itself. In a world where only the best airlines will thrive, I saw your airline as the most attractive due to the fact you work hard to provide exceptional levels of service for your passengers, you have a formidable track record and, more importantly, your plans for the future are something I would very much like to be a part of.”

Q3. What challenges will our airline face in the future and how could you, as a Flight Attendant, help us to overcome these?
Interview Questions And Answers Example 01

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Q4. Whilst working as a Flight Attendant, you notice a member of the crew not pulling their weight. What would you do?
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Q5. What’s your biggest weakness?
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Q6. What makes you better than the next candidate and, therefore, why should we offer you the position of Flight Attendant?
Interview Questions And Answers Example 04

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Q7. Flight Attendant’s need to be flexible in the role. Describe a situation at work where you have had to be flexible?
Interview Questions And Answers Example 01

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Q8. Being a Flight Attendant means your lifestyle and your working hours will change considerably. How do you know you can cope with the pressures the changes will bring?
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Q9. How do you feel about working with people from different backgrounds?
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Q10. What is the best example of customer service that you have come across?
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Q11. As a Flight Attendant you will need to work as part of a team. What do you think makes an effective team member?
Interview Questions And Answers Example 02

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Q12. Have you ever lost your temper?
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Q13. If you were not successful today would you re-apply?
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Q14. How many times have you called in sick within the last year?
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Q15. You are working as a Flight Attendant and you notice another crew member being rude to a passenger. What would you do?
Interview Questions And Answers Example 01

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Q16. What can you tell us about our airline?
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Q17. How you would deal with a passenger complaint whilst working as a Flight Attendant during one of our flights?
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Q18. What are your main strengths that will help you to become an effective Flight Attendant?
Interview Questions And Answers Example 02

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Q19. Where do you see yourself in 5 years’ time?
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Q20. Do you prefer working on your own, or as part of a team?
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Q21. What’s the most challenging situation you have ever faced?
Interview Questions And Answers Example 01

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Flight Attendant Job Description and Person Specification


As a flight attendant, you will have various tasks, duties and responsibilities to perform each time you fly with your chosen airline. In order to become a highly-effective and competent flight attendant, you will need the following skills and attributes: 

  • An ability to remain calm under pressure, especially during emergency situations;
  • Be capable of following airline safety rules, procedures and operating protocol as dictated by your airline;
  • Learn and retain a large amount of job specific information and training;
  • Demonstrate an ability to conduct accurate checks, both pre-flight and during flight’
  • An ability to communicate effectively with other flight attendant crew, pilots and airport staff;
  • Be willing to work unsociable and flexible hours when required as per the airline flight attendant roster;
  • Carry out simple numerical and mathematical calculations during flight;
  • Conduct relevant safety checks both pre-flight, during flight and also post-flight;
  • Work with a diverse range of flight attendant crew members from across the globe, depending on the travel capacity of your chosen airline;
  • Be willing to step in at the last minute to cover sickness and other duties to ensure the full operational capability of the airline.

You will need to be someone who remains calm under pressure, provides a reassuring presence to all passengers during the flight, able to provide excellent customer service and care, respond to all passenger complaints as and when required and also deal with difficult and stressful situations whilst working with any of the worldwide airlines.

If you feel you have the necessary skills, qualities and attributes to become a Flight Attendant, we recommend you download a copy of our Flight Attendant Interview Questions and Answers guide, directly on this page!

HOW TO PASS THE FLIGHT ATTENDANT INTERVIEW WITH ANY OF THE WORLDWIDE AIRLINES

The following 5 tips will be fundamental to your success at the Flight Attendant interview for any of the Worldwide Airlines, including:

  • Qatar.
  • Virgin.
  • Singapore Airlines.
  • Emirates.
  • Ryanair.
  • British Airways (BA).
  • EasyJet.
  • Lufthansa.
  • American Airlines.

Read and study the following tips before downloading a copy of our Flight Attendant Interview Questions and Answers guide:

TIP #1 – Apart from safety, the most important competency to demonstrate during any of the worldwide Flight Attendant interviews is customer service. Each airline relies on their Flight Attendant crew delivering brilliant customer service, simply because it encourages passengers to fly time and time again with the same airline, thus increasing revenue.

TIP #2 – Make sure you carry out plenty of research in your preparation for the Flight Attendant interview. The airline Flight Attendant recruitment team will want to hear genuine and solid reasons why you want to work for their airline, as opposed to their competitors. Remember, you are choosing to work for their Airline first, and become a Flight Attendant second! Always put the airline before you desire to be a Flight Attendant.

TIP #3 – You will be asked to give evidential-based answers to some of the more common types of behavioral interview questions. These will include a time when you delivered outstanding customer service, demonstrated your ability to work hard under pressure, and also your teamworking capabilities. Make sure you have answers prepared for each and every one of the interview questions demonstrated on this page.

TIP #4 – When responding to the Flight Attendant interview questions that start off with “Tell me about a time when you…”, and also “Describe a situation when you…”, make sure you use the STAR method for constructing your answers. The Situation, Task, Action and Result technique is perfect for ensuring your answers to the situational-type interview questions are solid and full of evidence as to how you can match the person specification.

TIP #5 – You will need to prove to the airline recruitment staff that you are capable of acting as a positive role model for their airline. This is extremely important, and the most effective way to achieve this, is in respect of your dress code during the Flight Attendant assessment day and interview, and also how you communicate through your answers to the interview questions.

To make sure you are fully prepared for your Flight Attendant assessment and interview, we strongly recommend you download a copy of our FLIGHT ATTENDANT INTERVIEW QUESTIONS & ANSWERS guide which is available directly on this page.

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Question 1,
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Interview Question 01

Question 2,
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Interview Question 02

Question 3,
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Interview Question 03

Question 4,
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Interview Question 04

Question 5,
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Interview Question 05

Question 6,
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Interview Question 06

Question 7,
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Interview Question 07

Question 8,
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Interview Question 08

Question 9,
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Interview Question 09

Question 10,
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Interview Question 10

Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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Who has created the answers to the interview questions?

Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.

He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.

Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
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