21 Desktop Support Interview
Questions & Answers
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21 Desktop Support Interview
Here’s the FULL LIST of DESKTOP SUPPORT INTERVIEW QUESTIONS:
Q1. Tell me about yourself.
SUGGESTED ANSWER:
“Thank you for the opportunity to be interviewed for this desktop support position with your organization today. I would describe myself as a diligent, attentive, knowledgeable, and fast-working desktop support worker who has the skills and attributes to match the job description. I have several years’ of experience working for various companies where the need to solve challenging IT and technical problems to maintain clients’ needs was the priority. After graduating from college with grades in computer science and mathematics, I worked as a desktop support assistant for an established company where I learned the importance of working at pace, and meeting difficult support targets. Outside of work, I keep myself fit and active and I am a member of several IT networking groups which helps keep my knowledge updated. If you hire me, I will quickly fit into the support team and work hard to help you maintain your position as a market leader in this industry.”
Q2. Why do you want to work in desktop support?
SUGGESTED ANSWER
“I want to work in desktop support because I enjoy the technical challenges that I am presented with each day. It is a role where I feel pushed and challenged, and because I am passionate about client and customer service, I always strive to go above and beyond for the people I am helping which gives me great job satisfaction. I also want to work in desktop support because I enjoy learning about new technological advancements and emerging trends in the industry. Working in desktop support no two days are ever the same, and there will always be demand for highly skilled, experienced, and knowledge support workers which gives me job security.”
Q3. What skills and qualities are needed to work in desktop support?
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Q4. How would you handle multiple people, each with a high-priority problem?
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Q5. What have you done to keep up with technology since your last position?
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Q6. What are your strengths and weaknesses?
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Q7. What would you do if there was an internal conflict between you and a co-worker?
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Q8. Describe a time when you dealt with a difficult situation.
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Q9. Describe the problem-solving process you follow while working in desktop support.
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Q10. What is your definition of excellent customer service?
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Q11. A caller doesn’t understand your solution to their problem. What would you say to simplify it?
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Q12. It’s almost 5pm and time for you to go home. You receive a call from a customer who has a complex IT problem that needs resolving. You anticipate the problem will take 20 minutes to resolve. What would you do?
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Q13. What do you anticipate your daily responsibilities will be in this Desktop Support role?
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Q14. Why do you want to work for our company?
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Q15. How would you deal with a difficult or irate customer?
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Q16. A customer calls you to request assistance on an issue you have no knowledge of. The person who does have the relevant knowledge is not available, and the customer needs an answer urgently. What would you do?
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Q17. Tell me about a time when you provided outstanding customer service.
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Q18. Why should we hire you in this Desktop Support position?
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Q19. Why do you want to leave your current job?
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Q20. Where do you see yourself in 5 years?
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Q21. That’s the end of your Desktop Support interview. Do you have questions?
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Now INSTANTLY download the suggested ANSWERS to all the DESKTOP SUPPORT INTERVIEW QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!THE SKILLS AND QUALITIES NEEDED TO WORK IN DESKTOP SUPPORT
The most important skills and qualities needed to work in desktop support include analytical thinking skills, the ability to communicate clearly, ask the right questions, listen, and create solutions to challenging technical problems.
You must collaborate well with other desktop support analysts and technicians, have in-depth knowledge or varied computer systems, hardware and software packages, operating and security systems, and have exceptional attention to details skills.
Customer and client services skills are a must, as is the ability to take responsibility for your ongoing development to stay abreast of the ever-changing IT industry.
Finally, flexibility and adaptability are essential, a passion for going above and beyond what is required, and a fast pace of work.
3 SMART QUESTIONS TO ASK IN AN IT DESKTOP SUPPORT INTERVIEW
At the end of your Desktop Support interview, the hiring manager will ask you if you have any questions. Here are 3 smart question to ask that will increase your chances of success:
QUESTION #1. What would you need me to concentrate on in the first 30 days of starting work here?
QUESTION #2. What advice would you give to the successful candidate who wants to excel in the role?
QUESTION #3. Can you tell me more about the desktop support team I would be a part of?
5 TIPS FOR PREPARING FOR A DESKTOP SUPPORT JOB INTERVIEW!
DESKTOP SUPPORT INTERVIEW TIP #1
Before your interview, spend time researching the organization. Look at their website ABOUT US page, follow them on social media, and note their latest news stories. The information you gather will help you answer the interview questions, what do you know about our company, and why do you want to work for us?
DESKTOP SUPPORT INTERVIEW TIP #2
Read the job description for the desktop support worker position you are applying for before your interview. Take note of the skills and qualities needed in the position and mention these as your strengths when they ask you, what are your greatest strengths?
DESKTOP SUPPORT INTERVIEW TIP #3
Brush up on your IT technical knowledge – you will be asked a series of motivational, behavioral, and technical-related questions during your interview.
DESKTOP SUPPORT INTERVIEW TIP #4
Consider what you would do if you experienced conflict with a co-worker in the desktop support team! This is a common interview question that most people need help with. Refrain from saying you would inform the desktop support team manager about the conflict. Instead, say you would work hard to resolve the internal conflict for the team’s benefit.
DOWNLOAD RICHARD MCMUNN’S 21 DESKTOP SUPPORT INTERVIEW QUESTIONS & ANSWERS PDF GUIDE BELOW!
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2 weeks ago (edited)
Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
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Who has created the answers to the interview questions?
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