Dental Receptionist Interview
Questions & Answers

Dental Receptionist Job Description 

Dental Receptionist Job Brief:

The reputation of a Dental Surgery or Practice is heavily reliant on not only the standard of treatment and patient care that is provided, but also the level of service offered by the Dental Receptionist. Therefore, it is absolutely vital you are able to demonstrate the key skills, qualities and attributes required to perform the role competently at your interview. These include an ability to deliver fantastic customer and patient service, maintain patient confidentiality and abide by GDPR rules and regulations, be able to manage and handle patient bookings, have outstanding telephone and communication skills, be able to handle customer complaints and also work as part of a team to achieve the Dental Practice’s mission and goals.

Dental Receptionist Assessable Key Skills, Qualities & Attributes:

• CUSTOMER-FOCUSED CARE – You will need to provide examples during your interview of when you have provided outstanding customer service and/or care.
• ORGANIZATIONAL SKILLS AND ATTENTION TO DETAIL – The margin for error as a Dental Receptionist is extremely thin. If you make mistakes when taking bookings and appointments either online or over the telephone, the consequences can be dire. During the interview, be willing to provide examples of when you have demonstrated exceptional attention to detail and organisational skills whilst at work.
• CONFIDENTIALITY – An ability to respect and maintain patient and client confidentiality as a Dental Practice Receptionist is absolutely vital. During your interview, explain to the panel how you fully understand what it means and give an example of where you have already demonstrated this in a previous role at work or otherwise.
• WORK UNDER PRESSURE – The Dental Surgery will undoubtedly be extremely busy at times, and it will be your job to be able to work quickly, diligently and efficiently whilst under pressure. During your Dental Receptionist interview, give the panel examples of when you have already worked under pressure to resolve either difficult problems or tasks whilst multi-tasking.