21 Customer Service Manager Interview
Questions & Answers

Pass YOUR interview at the first attempt!

Here’s the FULL LIST of CUSTOMER SERVICE MANAGER INTERVIEW QUESTIONS:

Q1. Tell me about yourself and why you want to work for our company as a Customer Service Manager?

SUGGESTED ANSWER:

“I have applied for the position of Customer Service Manager because I have the necessary skills, qualities and attributes to meet the requirements of the role, including an ability to deliver outstanding customer service whilst also ensuring the team I am managing, does the same. I am someone who has a strong management and leadership style and, having had a passion for customer service for some time now, I feel I would thrive within an environment where I have to achieve difficult targets whilst also working hard to achieve the objectives of my employer. I want to work specifically for your company because you are a leader in this industry, and you clearly have strong and ambitious plans for the future. I would like to join your team as the Customer Service Manager and help you achieve your exciting plans for the future whilst ensuring your customers receive exceptional levels of service, attention and care at all times.”

Q2. What skills and qualities do you need to become a great Customer Service Manager?

SUGGESTED ANSWER

“The skills and qualities needed to perform this role to the required standard are numerous and varied. Predominantly, these include a passion for customer service, an ability to consistently deliver and maintain high standards of customer care, and also an ability to manage, motivate and inspire your team to work hard towards maintaining the values and ethics of the company. You also need strong communication skills, a resilient and confident approach to your work and an ability to achieve difficult targets whilst working under pressure. You also have to continually embrace change positively, because the customer service industry is changing all the time, and it is important to keep up-to-date with the constant changes that occur. Finally, you should have a desire to continually learn, grow and develop within your role to make sure you stay on top of your performance as Customer Service Manager.”

Q3. As our Customer Service Manager, what steps would you take to turnaround an underperforming team?
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Q4. What steps would you take to improve the customer service experience whilst working in the role of Customer Service Manager?
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Q5. Tell us about a time when you had to give a team member feedback on their work?
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Q6. How would you build a positive relationship with your team as their Customer Service Manager?
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Q7. If you are successful at interview today, what’s the first thing you will do as newly appointed Customer Service Manager?
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Q8. We are looking for a Customer Service Manager who is flexible in the role. Describe a time when you were flexible in a work-related situation?
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Q9. Give an example of when you delivered excellent customer service?
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Q10. How would you deal with an angry or frustrated customer? What would you consider when dealing with them and why?
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Q11. What are your long term goals and how do you plan to achieve them?
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Q12. Describe your style of management?
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Q13. Describe the steps you would go through when dealing with a customer complaint?
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Q14. Describe a time when you successfully worked on a project with a team of people. What role did you play in making the project a success?
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Q15. As our Customer Service Manager you will have to deal with stressful situations on a daily basis. Describe a stressful situation at work and how you handled it?
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Q16. What’s the difference between management and leadership?
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Q17. When have you worked as part of a team to complete a difficult task?
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Q18. Where do you see yourself in 5 years' time?
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Q19. What would you say you most dislike about management?
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Q20. What’s your biggest weakness?
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Q21. What are your salary expectations?
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Now INSTANTLY download the suggested ANSWERS to all the CUSTOMER SERVICE MANAGER INTERVIEW QUESTIONS and PASS your interview!

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Customer Service Manager Job Description & Person Specification


As the Customer Service Manager, you will be responsible for the effective running of the customer services team and for also ensuring the highest standards of customer service and care are maintained in line with the companies values and objectives. To become a competent Customer Service Manager, you will need to demonstrate a confident and resilient approach to your tasks, be able to remain calm under pressure, resolve customer complaints quickly and effectively, maintain high customer service standards, use innovative methods for resolving difficult problems whilst also motivating and inspiring your team to be the best they can be in respect of customer service delivery.

Customer Service Manager Duties & Responsibilities

  • Managing the customer services team, conducting appraisals and ensuring the highest standards of customer service at all times.
  • Providing training and operational support to the customer services team.
  • Reporting directly to the company directors and head of departments in respect of customer service performance.
  • Responding quickly and efficiently to customer service queries and complaints.
  • Acting as a positive role model for the company in respect of setting high customer service standards.
  • Dealing with all customers as and when required.
  • Providing high levels of customer service experience at all times.
  • Conducting customer service feedback reports with a view to continually improving and developing the customer service experience.

4 TIPS FOR PASSING THE CUSTOMER SERVICE MANAGER INTERVIEW!

TIP #1 – It is not necessary to have prior management experience in order to become a Customer Service Manager. However, what you do need is an understanding of what it takes to manage a team, how to deal with underperforming members of staff and also knowledge of how to deliver and maintain outstanding customer service and care.

TIP #2 – Whenever answering situational or competency-type interview questions, we strongly recommend you utilize the 5-STAR interview technique of Situation, Task, Action, Result and Reflection. Within the 21 Customer Service Manager Interview Questions and Answers guide, which you can download immediately on this page, we have provided you with brilliant answers to these and other types of interview question!

TIP #3 – Prior to attending your Customer Service Manager interview, we strongly advise you spend time studying the customer service charter and principles of the organization you are applying to join. You should also take the time to learn something about their products and services, as these will make sure you can answer the “Tell me what you know about our company?” interview question correctly and comprehensively.

TIP #4 – Dress to impress! It’s a simple tip, yet most people who attend a Customer Service Manager Interview will not spend sufficient time making sure they look smart and representable for the company or brand they are applying to join. As a Customer Service Manager, it is vital you act as a positive role model for their organization, and on that basis, it goes without saying the way you dress and how you present yourself will be assessed during the interview.

If you are serious about passing your interview, we strongly recommend you obtain a copy of our 21 CUSTOMER SERVICE MANAGER INTERVIEW QUESTIONS and ANSWERS guide below!

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Question 1,
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Interview Question 01

Question 2,
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Interview Question 02

Question 3,
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Interview Question 03

Question 4,
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Interview Question 04

Question 5,
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Interview Question 05

Question 6,
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Interview Question 06

Question 7,
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Interview Question 07

Question 8,
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Interview Question 08

Question 9,
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Interview Question 09

Question 10,
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Interview Question 10

Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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Who has created the answers to the interview questions?

Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.

He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.

Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
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