21 Coles Interview
Questions & Answers

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Here’s the FULL LIST of COLES INTERVIEW QUESTIONS:

Q1. Tell me about yourself?

SUGGESTED ANSWER:

“I am a positive, enthusiastic and determined person who genuinely wants to make a difference at work by carrying out my duties with passion and professionalism. I have studied the job description for this position at Coles and believe I have what it takes to provide outstanding service, to be a reliable and trustworthy employee, and to keep everyone safe, including customers and co-workers, whilst they are at the store. I am able to learn things quickly; I am an excellent team worker and I will always seek to improve and develop whilst I am in the role. If you hire me to work here, you will be getting someone who is totally dedicated, committed and loyal to the Coles brand, which I understand has been bult up over many years of hard work and commitment.”

Q2. Why do you want to work for Coles?

SUGGESTED ANSWER

“Coles has been established in business for over 100 years now, and the only way it has been able to achieve the success it has is through evolution, through hiring great staff and by responding to the needs of its customers. I want to work for Coles because of its reputation for outstanding service, for the fact you have created a positive inclusive culture, and because I believe this is a place I will be able to learn, grow and develop whilst working alongside other like-minded professionals. I am looking for long-term employment with a great company and Coles is the only place I would like to work.”

Q3. Describe a time when you provided excellent customer service.
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Q4. How will you ensure the safety of yourself, your co-workers and our customers?
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Q5. What is your availability and what do you do outside of work?
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Q6. What makes you stand out compared to the other candidates?
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Q7. How would you deal with an unhappy customer?
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Q8. What are your strengths and weaknesses?
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Q9. If you witnessed a co-worker acting in a dishonest manner, what would you do?
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Q10. Tell me about a time when you had to deal with a stressful situation.
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Q11. How would you define good customer service?
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Q12. How would you deal with a customer complaint?
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Q13. Talk me through a time when you had to deal with a difficult customer?
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Q14. What would you do if you didn’t get on with someone within your team here at Coles?
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Q15. If you thought a team member at Coles was not doing their job properly, what would you do?
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Q16. Describe a situation when you worked as part of a team to complete a challenging task.
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Q17. Tell me a time when you had to work under pressure.
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Q18. Give me some examples of brilliant customer service.
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Q19. Why do you want to leave your current job?
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Q20. Where do you see yourself in five years?
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Q21. That’s the end of your Coles interview. Do you have questions?
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Coles Team Member Job Description and Person Specification


To work at Coles as a team member you will need to be able to provide excellent customer service and work as part of a team that has a positive mindset and an enthusiastic approach to tasks.

Coles is one of Australia’s most trusted and respected brands, and with over 100 years business experience behind them, it is guaranteed to be a great place to work. The Coles hiring team are always on the lookout for new and ambitious team members who can live up to the customer service standards expected. So, if you are available to work the hours needed, and you are a committed and highly motivated person, make sure you apply for one of the many job roles that are currently on offer at Coles.

THE SKILLS AND QUALITIES NEEDED TO WORK AT COLES AS A TEAM MEMBER

  • Be totally committed to providing exceptional customer service at all times;
  • The ability to act in a manner that ensures your work colleagues and customers are safe at all times whilst in store;
  • Be knowledgeable of Coles products so that you can answer all customer queries in a fast, professional and timely manner;
  • Have the availability to work the hours needed, including early starts, some evenings and also weekends if required;
  • Be physically active – being a Coles team member will require you to stand in your feet for many hours at a time and you may also have to lift heavy objects as and when required.
  • Teamwork – being able to work as part of a supportive team member is essential at Coles.
  • Being open to continuous learning and development so that you can provide excellent customer service at all times.

COLES INTERVIEW TIPS! HOW TO PASS A COLES JOB INTERVIEW!

The following information has been designed to help you prepare for a Coles job interview. It does not matter which job role you are applying for at Coles, the tips and advice that follow will make a big difference to your performance at the interview.

What do they ask you at a Coles interview?

All candidates want to know what do they ask you at a Coles interview, and to help you, we have created a list of 21 interview questions on this page that are the most common ones asked. In fact, the top 6 Coles interview questions are as follows:

  1. Introduce yourself.
  2. Why do you want to work at Coles?
  3. Tell me about a time when you provided excellent customer service?
  4. What hours are you available to work?
  5. What do you do outside of work?
  6. What would you do to ensure your work colleagues and our customers are safe?

Why do you want to work for Coles?

The interview question, why do you want to work for Coles, is guaranteed to come up during your job interview. When answering this common Coles interview question, show the interviewer you have carried out some research into their organization. Good reasons to give for wanting to work at Coles include the fact it is a positive and fulfilling working environment, the fact that Coles has a brilliant inclusive work culture, and the fact that they tend to hire positive, enthusiastic and ambitious people, which means it is a great place to work!

What should I wear to a Coles interview?

Coles sets very high standards of customer service. Therefore, we strongly recommend you put some effort into what you wear to your Coles interview. Make sure you wear a smart, formal outfit that is clean and presentable. It is very important you show the Coles hiring manager you can take care of yourself and are able to present yourself in a positive manner for the interview.

What skills do you need to work at Coles?

The top skills needed to work at Coles include being positive and enthusiastic; being able to act in a safety conscious manner to protect yourself, your work colleagues and the Coles customers; being able to provide excellent customer service and also being able to act as a trustworthy, honest and loyal of the Coles workforce team.

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Interview Question 03

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Interview Question 10

Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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Who has created the answers to the interview questions?

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He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.

Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
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