23 Civil Service Manager Interview
Questions & Answers

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Here’s the FULL LIST of CIVIL SERVICE MANAGER INTERVIEW QUESTIONS:

Q1. Tell me about yourself and why you think you could excel in the position of a Civil Service Manager?

SUGGESTED ANSWER:

“I am a highly positive and effective manager who, having researched the Civil Service in detail, feels my skills, experience and leadership competencies are a strong match for this important public service. I am forward-thinking and have the ability to understand how my role, as a manager, will fit into the wider organizational and strategic aims of the Civil Service. I can also make effective decisions that are derived from expertise, assessing all of the facts available to me, and also ensuring I put the needs of the Civil Service and the department I am a part of, at the centre I everything I do. I believe I will make a great manager because I understand the Civil Service is a continually changing organization, that needs people who can adapt, embrace change, manage multiple tasks and projects concurrently, and also inspire others to do the same.”

Q2. How do you go about making effective decisions as a manager?

SUGGESTED ANSWER

“I make effective decisions by first of all deciding what I want to achieve for the organization I am working for. This is important, because if your decision making process does not have a purpose or clear definition, it makes it tougher to make the right choices. My decision making is based on sound judgement, evidence-based information and facts, and the knowledge of people who I am working with. This enables me to arrive at accurate, expert and professional decisions every time that are in the best interests of my employer.”

Q3. Tell me what skills and qualities you think are needed to perform the role of a Civil Service Manager to the necessary standards?
Interview Questions And Answers Example 01

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Q4. What would you focus on during your daily work as a manager and leader within the Civil Service to ensure you are effective?
Interview Questions And Answers Example 02

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Q5. When have you used effective communication skills to get a difficult message across to a group of people?
Interview Questions And Answers Example 03

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Q6. What’s your biggest weakness?
Interview Questions And Answers Example 04

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Q7. What previous experience do you have that you feel will benefit this position?
Interview Questions And Answers Example 01

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Q8. What are your future ambitions and where do you see yourself in 10 years’ time?
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Q9. Tell me about a time when you created a written report that was important? What did you consider when creating the report?
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Q10. Describe a time when you remained calm in a stressful and difficult situation?
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Q11. As a Civil Service Manager, how would you monitor the performance of your staff?
Interview Questions And Answers Example 02

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Q12. Describe a time when you were involved in a project that failed?
Interview Questions And Answers Example 03

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Q13. Who was the last person you had to speak about regarding under performance?
Interview Questions And Answers Example 04

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Q14. How would you delegate responsibility during a very important Civil Service project with tight deadlines?
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Q15. As a Civil Service Manager, it is better to be feared or loved?
Interview Questions And Answers Example 01

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Q16. What do you expect the best and most challenging parts of working in the Civil Service will be?
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Q17. Explain a time when you delivered a task at pace?
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Q18. What are the biggest challenges facing the Civil Service right now?
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Q19. What’s the toughest team you’ve ever managed? Why were they so difficult to manage and what did you do to turn things around?
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Q20. How would you develop your team within the Civil Service to get the most out of them?
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Q21. Describe a time when you resolved conflict within a team?
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Q22. What things would you consider when communicating with external agencies?
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Q23. That’s the end of your Civil Service Manager interview. Do you have any questions for the panel?
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CIVIL SERVICE MANAGER COMPETENCY FRAMEWORK, JOB DESCRIPTION AND VALUES


The Civil Service Competency Framework is a vital document that outlines how all staff should work and be managed. The competency framework includes a set of 10 competencies that are all focussed on the core objectives of setting direction, engaging with people, and also delivering results. Depending on the particular leadership/management role you are being interviewed for within the Civil Service, you will need to demonstrate these competencies during your answers to the interview questions and be capable of delivering them within the work you carry out.

All Civil Service leaders and managers are expected to inspire, embrace change positively, empower people to be the best they can be and also ensure their teams deliver on their promises. As a manager within the Civil Service, you will need to lead, communicate, collaborate, build relationships and partnerships and also ensure capability for all. The people you manage must not only deliver now, but they must also be able to deliver well into the future, based on the needs and the demands of the public whom you are serving.

Learn how to pass your Civil Service Manager interview with flying colours by downloading Richard McMunn’s 23 CIVIL SERVICE MANAGER INTERVIEW QUESTIONS AND ANSWERS!

4 TIPS FOR PASSING THE CIVIL SERVICE MANAGER INTERVIEW

TIP #1 – Prior to attending your Civil Service Manager interview, we strongly recommend you read and study the Civil Service Competency Framework. This important document basically sets out how the Civil Service wants its staff to work, and also how they want their staff to be managed. The Civil Service operates against a backdrop of important values, and these include honesty, integrity, impartiality and objectivity. It is important that you talk about the framework, and also the values, during your answers to the interview questions that are posed.

TIP #2 – It is really important that you utilize certain ‘buzzwords’ and ‘phrases’ during your answers to the Civil Service Manager interview questions that will resonate positively with the interview panel. These include “being focused on the strategic vision of the Civil Service”, “empowering my staff to be the best they can be”, “communicating with clarity, confidence and purpose”, and also “upholding the principles and the core values of the Civil Service whilst carrying out my duties as a manager.” During your preparation for the interview, practice the answers that are contained on this page and you will soon get used to using these important buzzwords and phrases!

TIP #3 – Without doubt, you will be asked a series of competency-based and behavioral-type interview questions during your Civil Service Manager interview. Think carefully about previous situations you have been in when you managed a team of people, delivered multiple projects and tasks, communicated with external agencies, and also worked hard to deliver important projects whilst under difficult and challenging situations.

TIP #4 – When responding to the type of interview questions contained in tip number 3 above, we strongly advise you structure them using the STAR technique. This is a tried-and-tested method for answering tough situational interview questions with evidence-based responses that are guaranteed to score highly!

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Question 1,
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Interview Question 01

Question 2,
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Interview Question 02

Question 3,
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Interview Question 03

Question 4,
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Interview Question 04

Question 5,
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Interview Question 05

Question 6,
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Interview Question 06

Question 7,
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Interview Question 07

Question 8,
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Interview Question 08

Question 9,
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Interview Question 09

Question 10,
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Interview Question 10

Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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