24 Cashier Interview Questions & Answers

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Here’s the FULL LIST of CASHIER INTERVIEW QUESTIONS AND ANSWERS:

Q1. Tell me about yourself and why you want to become a Cashier?

SUGGESTED ANSWER:

“I am reliable, honest, trustworthy and hard-working and I am the type of person who enjoys working in customer-facing roles. I am also someone who is flexible and adaptable, and I can work the hours necessary. I will also be available to cover shifts at short notice, as and when the need arises. If you hire me as your cashier, I will learn the role quickly and you can also rely on me to carry out my duties with professionalism, diligence and accuracy. I understand that, for your business to be success, I will need to serve your customers with a friendly and welcoming manner, and also deal with any customer issues promptly and efficiently.”

Q2. Why do you want to work for us as a Cashier?

SUGGESTED ANSWER

“I’d like to work for you for three reasons. Firstly, the fact you are local to me is appealing, and this also means I will be able to cover quickly at short notice, if you need me to. Secondly, you are well thought of within the community, and this means I will get more job satisfaction from the role whilst serving your customers. Finally, I have used your store before and the products you sell are of a very high standard. Because you sell good quality products, it means my role will be more enjoyable as a cashier and I will be able to continually provide great customer service.”

Q3. Describe a situation when you went above and beyond for someone?
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Q4. What are the 5 most important skills and qualities of a Cashier?
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Q5. Talk me through the steps you would follow when dealing with an unhappy customer?
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Q6. Why should we hire you as our Cashier?
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Q7. It’s the end of your working day, but the replacement cashier has not turned up. What would you do?
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Q8. You are working as our cashier, and a customer wants to replace some goods they have clearly opened and used. What would you do or say in this situation?
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Q9. Tell me about a time when you successfully dealt with a dissatisfied customer?
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Q10. When have you shown flexibility at work?
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Q11. How would your previous manager describe you in 3 words?
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Q12. In your opinion, which is more important? Great customer service or great quality products?
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Q13. Can you give me an example when you provided outstanding customer service or care?
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Q14. As a cashier, you will need to work at a fast pace. If your supervisor told you to speed things up, what would you do to ensure the quality of your work was not compromised?
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Q15. If another cashier or member of the team was not working to the required standards, what would you do?
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Q16. Tell me a situation you were faced with when you had to work under pressure?
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Q17. What does it mean to ‘put the customer first’?
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Q18. If you saw another cashier acting dishonestly, what would you do?
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Q19. When have you worked as part of a team to complete a challenging task?
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Q20. Ten people have applied for this cashier job. Why we should give it to you?
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Q21. Why do you want to leave your job?
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Q22. Where do you see yourself in 5 years' time?
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Q23. What are your strengths and weaknesses?
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Q24. That’s the end of your Cashier interview. Do you have questions you would like to ask?
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Cashier Job Description and Essential Skills Required


As a cashier, you will be required to provide welcoming, efficient and effective customer service on a consistent basis. The success of your employer is very much dependent on the level of service provided by the cashier team, and on that basis, you will need to demonstrate your ability to provide outstanding customer service throughout the interview.

The main responsibilities and skills required to be a cashier include:

  • Welcoming customers to the business;
  • Scan the customer selections and make sure the price matches the product or goods;
  • Handle customer payments, including cash, check and credit/debit card;
  • Possess good basic mathematical and numerical skills;
  • Be able to work at a fast pace whilst ensuring accuracy skills are maintained;
  • Issue customers with receipts and also resolve customer queries and complaints as and when they arise;
  • Adhere to all store and business legal requirements, safety regulations and policies;
  • Handle, bag and wrap goods carefully once the customer has paid;
  • Answer customer questions relation to goods, products and services;
  • Have strong communication and interpersonal skills;
  • Be able to work as part of a team and also work effectively whilst under pressure;
  • Quickly and efficiently process customer refunds or exchanges;
  • Be prepared to work long and unsociable hours and also additional shifts if required;
  • Maintain a clean and healthy workspace at all times.

5 TIPS FOR SUCCESSFULLY PASSING A CASHIER INTERVIEW

TIP #1 – We cannot emphasize enough how important it is to be able to demonstrate your ability to provide outstanding customer service during the cashier interview. Make sure, prior to your interview, you think of previous situations you have been in where you went above and beyond for a customer.

TIP #2 – In addition to being able to provide excellent customer service, we also recommend you consider carefully the hours you are willing to work as a cashier. Basically, the more hours you are able to work, the greater chance you will of succeeding!

TIP #3 – During the cashier interview, you will be asked the “why do you want to work for us?” question. Prior to attending the interview, carry out some research into their business and consider carefully the reasons why you find their company an attractive proposition to work for.

TIP #4 – We have conducted comprehensive research into the types of questions commonly asked during cashier interviews. To help you prepare, we have provided you with a list of 24 Cashier Interview Questions on this page. If you want to make sure you pass your cashier interview, prepare answers to all of the questions on this page!

TIP #5 – Towards the end of your cashier interview, the recruiting manager will ask if you would like to ask them any questions. This is your opportunity to show you are keen and enthusiastic! Here is a list of 4 questions to ask in a cashier interview:

QUESTION – Who is your greatest competitor in the local area and how could I help you in this cashier role to better them?

QUESTION – What are the future plans for the business? Do you plan to open more stores?

QUESTION – What is the most important thing to remember when working as part of a team as a cashier?

QUESTION – Can you tell me the type of training I will undergo once I start working here? What type of things would I learn, and how long will the training last for?

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Question 1,
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Interview Question 01

Question 2,
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Interview Question 02

Question 3,
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Interview Question 03

Question 4,
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Interview Question 04

Question 5,
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Interview Question 05

Question 6,
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Interview Question 06

Question 7,
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Interview Question 07

Question 8,
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Interview Question 08

Question 9,
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Interview Question 09

Question 10,
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Interview Question 10

Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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The answers to the FULL LIST of interview questions featured on this page.

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