Cabin Crew Interview
Questions & Answers

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Here’s the FULL LIST of interview questions for the CABIN CREW INTERVIEW:

Q1. What challenges will our airline face in the future and how could you, as a cabin crew member, help us to overcome these?

SUGGESTED ANSWER:

“The airline industry is extremely competitive, and the expectations of the customer is always on the increase. People generally want to pay less for their service but still expect a high level of customer care.

In addition to the competitiveness of the modern-day market, there is also the issue of security and the financial implications this has in terms of additional training and advanced security measures. The cost of fuel and salary expenses will continue to increase, which will undoubtedly influence the cost of the product. Therefore, it is important that cabin crew provide the highest level of customer service at all times.

Customers are prepared to pay that little bit extra for a high-quality service and the cabin crew are responsible for delivering it. Ensuring the customer is satisfied with the service will mean they are far more likely to come back to the airline time and time again. More importantly however, they will recommend the airline to their friends and relatives.”

Other aspects to consider including with your response:

  • Carbon footprint and the impact of air travel on climate change;
  • Taking payments onboard as we progressively move away from a cash-based society;
  • Ensuring all routes are profitable;
  • Managing the increased demand for flights.
Q2. Why have you chosen our airline to work as cabin crew over the many others within the industry?

SUGGESTED ANSWER

“Prior to attending the selection process, I researched a number of different airlines before deciding to apply for yours. I was impressed by the quality of service the airline offers and I already know that it has an excellent reputation. Your customer service standards are high and the quality of training all cabin crew members receive is exceptional.

Having spoken to some of your existing employees, all of them were very happy in their work and stated that you are a very good employer. You are an exciting airline that has achieved much to date and I like the fact that you are always looking for innovative ways to improve and develop.

I would like to work for an airline that cares about its customers, which you do. If the customer is happy and their experience of flying with you is a good one, they are likely to come back again. I would love to be a part of this team and believe the qualities I have will help it to continue to move forward and stay ahead of its competitors.”

Q3. Why do you want to become a cabin crew member?
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Q4. Why do you want to work for our airline?
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Q5. What are your weaknesses and what do you need to work on?
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Q6. Describe a situation at work where you have had to be flexible.
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Q7. Do you think you will find the change of lifestyle difficult to adapt to, if you are successful in becoming a member of the cabin crew team?
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Q8. How would you deal with somebody in a work situation who you felt was not pulling their weight and working as part of the team?
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Q9. How do you feel about working with people from different cultures and backgrounds?
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Q10. What is the best example of customer service that you have come across?
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Q11. What do you think makes a successful cabin crew team?
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Q12. What would you do if you saw another cabin crew member being rude to a passenger?
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Cabin Crew Job Description 


Cabin Crew Job Brief:

The role of cabin crew is exactly the same across the vast majority of worldwide airlines. Your main focus and priority is to be there for the safety and comfort of the passengers. You will be required to demonstrate outstanding customer service and care at all times, as the reputation of the airline you are working for depends on passengers returning time and time again. In addition to being there for the safety of your passengers, you will also be required to deal with customer complaints, answer questions the passengers may have, arrange and facilitate the safe embarkation and disembarkation of passengers, serve drinks, snacks and refreshments, handle cash and payments onboard and also provide regular safety and important update messages by way of the aircraft’s onboard communication system.

Cabin Crew Assessable Key Skills, Qualities & Attributes:

  • Able to demonstrate outstanding customer care and service at all times when dealing with passengers.
  • Remain calm and focused during pressurized situations.
  • Be able to follow rules and procedures at all times.
  • Follow your training when dealing with difficult and challenging scenarios.
  • Work as part of a team with different members of the airline team, including other cabin crew, aircrew (pilots and navigation staff) and also ground crew at the various airports you will attend.
  • Conduct risk assessments during flights to ensure the safety of everyone onboard the aircraft.
  • Account for all passenger at all times.
  • Demonstrate effective communication skills when dealing with potentially difficult and aggressive passengers.
  • Uphold the values, principles and ethics of the airline you are working for.

The cabin crew interview questions contained within this guide are all applicable to the many worldwide airlines, including British Airways, Delta, Emirates, Ryanair, EasyJet, United Airlines and others.

5 TIPS FOR PASSING THE CABIN CREW INTERVIEW!

TIP #1 – During the Cabin Crew interview, demonstrate your experience of providing high-quality customer service and care.

TIP #2 – Research the airline you are being interviewed for thoroughly, and be able to talk about their history, achievements and future goals.

TIP #3 – Understand the challenges the airline is facing right now, and be able to explain how you can help them overcome those challenges by working as cabin crew and doing your job to the best of your ability.

TIP #4 – Talk about the ‘safety of passengers’ during your answers to the cabin crew interview questions – safety is an extremely important aspect of the role, so be sure to talk about it during the interview.

TIP #5 – Tell the cabin crew interview panel that you are capable of acting as a positive role model for their airline, and that you understand how important your job is in encouraging passengers to fly again in the future.

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Question 1,
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Interview Question 01

Question 2,
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Interview Question 02

Question 3,
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Interview Question 03

Question 4,
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Interview Question 04

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Interview Question 06

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Interview Question 08

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Interview Question 10

Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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Who has created the answers to the interview questions?

Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.

He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.

Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
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Comments

  1. Saw Peter

    It was very helpful to me!

    • Richard McMunn

      Pleased to hear the interview questions helped you!

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