Cabin Crew Interview
Questions & Answers

SUGGESTED ANSWER:

“The airline industry is extremely competitive, and the expectations of the customer is always on the increase. People generally want to pay less for their service but still expect a high level of customer care.

In addition to the competitiveness of the modern-day market, there is also the issue of security and the financial implications this has in terms of additional training and advanced security measures. The cost of fuel and salary expenses will continue to increase, which will undoubtedly influence the cost of the product. Therefore, it is important that cabin crew provide the highest level of customer service at all times.

Customers are prepared to pay that little bit extra for a high-quality service and the cabin crew are responsible for delivering it. Ensuring the customer is satisfied with the service will mean they are far more likely to come back to the airline time and time again. More importantly however, they will recommend the airline to their friends and relatives.”

Other aspects to consider including with your response:

• Carbon footprint and the impact of air travel on climate change;
• Taking payments onboard as we progressively move away from a cash-based society;
• Ensuring all routes are profitable;
• Managing the increased demand for flights.

SUGGESTED ANSWER

“Prior to attending the selection process, I researched a number of different airlines before deciding to apply for yours. I was impressed by the quality of service the airline offers and I already know that it has an excellent reputation. Your customer service standards are high and the quality of training all cabin crew members receive is exceptional.

Having spoken to some of your existing employees, all of them were very happy in their work and stated that you are a very good employer. You are an exciting airline that has achieved much to date and I like the fact that you are always looking for innovative ways to improve and develop.

I would like to work for an airline that cares about its customers, which you do. If the customer is happy and their experience of flying with you is a good one, they are likely to come back again. I would love to be a part of this team and believe the qualities I have will help it to continue to move forward and stay ahead of its competitors.”