23 BT Openreach Engineer Interview
Questions & Answers

Pass YOUR interview at the first attempt!

Here’s the FULL LIST of BT OPENREACH ENGINEER INTERVIEW QUESTIONS:

Q1. Tell me about yourself.

SUGGESTED ANSWER:

“Thank you for inviting me to be interviewed to become an Openreach Engineer. I have applied for this position because having studied the job description I feel everything about the role is aligned with my skills, qualities, and career aspirations. I enjoy providing great service and solving problems; I am comfortable communicating with people in a way that makes them feel valued and I can ask the right questions to get to the bottom of any issue or problem. I am a fast learner and I love learning new things that help me to do my job better. Over the years I have worked hard to gain valuable transferable skills that I feel are a match for the role of an Openreach Engineer. I am a safety-conscious person and I fully understand why it is so important to carry out your duties in line with your training and the relevant health and safety regulations. If you employ me in this Openreach Engineer position I will always act as a positive role model for the company and I will carry out my duties diligently and professionally.”

Q2. Why do you want to be an Openreach Engineer?

SUGGESTED ANSWER

“I want to be an Openreach Engineer because I want a job where I have the responsibility for carrying out my tasks safely and to a high standard. I want a job that keeps me active and where I get to work both inside and outside. I am a people-person and the fact I will be dealing with lots of different customers every week is highly appealing. I am someone who has high standards and I like the fact the training I will receive will be to a very high standard. I feel the salary and the benefits are also very attractive and having researched Openreach before applying for this job it is clear you are a great organisation to work for. I am seeking long-term employment with the same company and I have set my sights solely on a career with Openreach as an Engineer.”

Q3. Why do you want to work for Openreach?
Interview Questions And Answers Example 01

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Q4. What skills are needed to demonstrate good customer service?
Interview Questions And Answers Example 02

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Q5. What is a risk assessment and what are your thoughts on them?
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Q6. What are your strengths and weaknesses?
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Q7. What skills and qualities are needed to be an Openreach Engineer?
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Q8. Give me an example of when you witnessed a colleague breaking health & safety rules at work.
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Q9. What do you know about Openreach?
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Q10. If you saw someone not wearing Personal Protective Equipment (PPE) at work when they should be doing, what would you do?
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Q11. Why do you think you will be a good Openreach engineer?
Interview Questions And Answers Example 02

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Q12. Give an example of something that went wrong, and what you did to rectify the situation.
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Q13. Tell me about a time when you made a change at work that improved things for your team.
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Q14. How do you adapt to change?
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Q15. What’s your greatest achievement?
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Q16. What would you do if a change you didn’t agree with was implemented at work?
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Q17. Tell me what you know about Health and Safety.
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Q18. Give me an example when you provided great customer service.
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Q19. Tell me a time you had to work with a difficult co-worker.
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Q20. Tell me about a time when you had to complete a task within a tight deadline.
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Q21. Where do you see yourself in 5 years?
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Q22. Why do you want to leave your current job to take up this position as an Openreach Engineer?
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Q23. That’s the end of your Openreach Engineer job interview. Do you have questions for the panel?
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Skills and Qualities Needed to be a BT Openreach Engineer


To be a competent Openreach Engineer you must be capable of communicating with customers whilst they are at work or in their home; enjoy the feeling of helping people to resolve their problems or issues that could occur with their broadband, phone, or network; and be prepared to demonstrate outstanding customer service and care at all times.

Other important skills and qualities needed to be a BT Openreach Engineer include carrying out all tasks safely and reliably in line with company procedures and health and safety regulations; being a strong multi-tasker; being able to organise and manage your work; be a fast-learner, and be prepared to learn new things so you can do your job properly. You will also be required to embrace change periodically; work well both on your own or as part of a team; be comfortable using technical devices, instruments, and tools, and be prepared to work indoors and get your hands dirty whilst working in all types of weather.

A TYPICAL WORKING DAY AS A BT OPENREACH ENGINEER

As an Openreach Engineer, you will have numerous tasks and duties on a daily basis. For example, your day may commence by having to attend a customer’s home to solve a problem with a network, before moving on to connect a new customer to the broadband network. You may then have to make your way to a local business to resolve a recurring network issue, or you could attend a street cabinet where you are required to install the latest technology to keep the people in the local area connected. No two days are ever the same as a BT Openreach Engineer, and with formidable training, benefits and a great salary, it is a job you are likely to find highly rewarding.

OPENREACH ENGINEER INTERVIEW TIPS! HOW TO PASS A BT OPENREACH ENGINEER INTERVIEW AT THE FIRST ATTEMPT!

The job of a BT Openreach Engineer is highly rewarding. Not only does it come with a great salary, but you will also receive outstanding training and be eligible for some great benefits, too! Therefore, it is not surprising that competition for places on the BT Openreach Graduate scheme is fierce. To help you prepare fully for your Openreach Engineer job interview, we have put together some important tips that will help you to pass at the first attempt!

OPENREACH ENGINEER INTERVIEW TIP #1

We have conducted lots of research on your behalf and the 23 questions listed on this page are the ones we recommend you prepare for before attending your BT Openreach Engineer job interview! Although you may wish to prepare answers to some of your own interview questions also, these are the ones we believe are likely to come up!

OPENREACH ENGINEER INTERVIEW TIP #2

Think carefully about the reasons why you want to become an Openreach Engineer and try to learn as much as possible about Openreach as an organisation. You are likely to get asked the following two questions during your interview, and you must have answers already prepared for them:

  1. Why do you want to become a BT Openreach Engineer?
  2. What do you about Openreach and the products and services we offer?

OPENREACH ENGINEER INTERVIEW TIP #3

Perhaps one of the most important tips we can offer you is to make sure you have a good understanding of health and safety and risk assessment before you attend your BT Openreach Engineer interview! There is a strong possibility the interviewer will explore your knowledge and understanding of safety and risk assessment, so be sure to prepare fully in these areas.

OPENREACH ENGINEER INTERVIEW TIP #4

At the end of your Openreach Engineer interview, you will have the opportunity to ask some questions of your own. Here are three great questions to ask at the end of your interview:

QUESTION: What advice would you give to a new Openreach Engineer just starting in the job?

QUESTION: What is the culture like within Openreach?

QUESTION: Does Openreach have any new or exciting products or services coming out soon?

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