26 BT Interview Questions & Answers

How to Pass YOUR interview at the first attempt!

Here’s the FULL LIST of BT INTERVIEW QUESTIONS AND ANSWERS:

Q1. Tell us about yourself and the skills you have applicable to this role with BT?

SUGGESTED ANSWER:

“I am a very positive person who enjoys working as part of a team to help my employer grow, thrive, and stay at the top of their industry. Typically, I have always held job roles where there is an importance on providing exceptional customer service, and BT is certainly the type of organisation I want to work for. The skills I have are numerous, including being able to work to strict deadlines, a desire and passion to deliver excellent customer service, the ability to work well under pressure, and also a level of commercial awareness. That means I will always carry out my duties with one eye on the company’s financial goals and objectives.”

Q2. Why do you want to work for BT?

SUGGESTED ANSWER

“Being an organisation that has a hugely impressive past and also one that is always looking to improve and develop, I feel the skills and experience I possess are a great match for BT. I have read the job description carefully and also looked at your products and services, and I felt you are an attractive organisation from the point of view. You clearly support your employees to be the best they can be. Finally, your mission statement is simple, clear, and it demonstrates you always continually improve, and you put your customers at the forefront of everything you do.”

Q3. Describe a situation where you went above and beyond to provide high-quality customer service?
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Q4. What's your best quality?
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Q5. What is your worst quality?
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Q6. Tell me about a time when you had to overcome a difficult challenge?
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Q7. Where do you see yourself in five years' time?
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Q8. How would you manage a difficult stakeholder or client?
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Q9. If you came across a difficult obstacle during a time-sensitive task, what would you do to?
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Q10. Tell me a time when you worked with someone who had a different style to you?
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Q11. Describe a situation when you had to deal with ambiguity?
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Q12. Tell me a time when you had to make an important decision with limited information?
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Q13. What are the most important qualities needed to work at BT?
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Q14. What’s your biggest weakness?
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Q15. Tell me a time when you went above and beyond for a customer?
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Q16. How would you resolve conflict in a team?
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Q17. At BT, we take great pride in putting the needs of the customer first. Tell me a time when you provided brilliant customer service?
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Q18. Tell me about a difficult challenge you had to overcome?
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Q19. Tell me a time when you found a solution to a difficult problem?
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Q20. What’s your greatest achievement?
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Q21. Tell me a time when you failed?
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Q22. Tell me a time when you had to work under pressure?
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Q23. Why did you leave your last job?
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Q24. Why should we hire you to work at BT?
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Q25. What are your salary expectations in this role at BT?
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Q26. That’s the end of your BT interview. Do you have questions for the panel?
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BT Interview Advice – Your Questions Answered!


How do I prepare for a BT interview?

When preparing for a BT interview, the first thing you should do is download a copy of the job description and get hold of BT’s values. During your interview, you will want to clearly show that you fully understand the role and match the company’s values in order to stand out from other candidates. Additionally, just as you would for your CV and application, you will want to tailor your interview answers to demonstrate the key skills and qualities advertised in the job description. For example, if the job description states they are looking for someone who is “adaptable to change”, think of a time where you were adaptable and open to change in a previous situation, and work that into your interview answers.

How to answer the interview question, “Why do you want to work for BT?”

This question, sometimes phrased as “Why BT?” or “Why work for BT?”, is almost certainly going to come up during your BT interview, so it is essential that you prepare a strong answer for it. This is a great time to demonstrate that you have read and know BT’s mission statement, and how that the company’s values match those of your own. It is also advisable for you to demonstrate in your answer that you recognise BT is a well-respected company with a long-standing history behind it, with a reputation for great customer service.

What should you wear to an interview at BT Group PLC?

Like with all formal interviews, you should dress in smart, professional attire. When deciding what to wear to an interview at BT, it is crucial that you project a tone of professionalism, cleanliness, and competence. Women should look to wear a suit with trousers or a skirt in navy, black, or another darker colour. Minimal accessories should be worn. Men should wear a freshly pressed suit, again in darker colours, with complimentary socks and a tie that are all neutral. Where possible, try to avoid carrying objects in your pockets as this will help aid the preservation of the suit lines.

What is a BT video interview?

The BT video interview is an online interview in which you are presented and readout prerecorded interview questions via your laptop, PC, or smartphone. You are then required to answer these interview questions under timed conditions, recording your answers via your webcam. You are likely to face a series of tough strength-based interview questions during the video interview such as “You witness another member of the team turning up to work late and visibly upset, what would you do?”.

What questions are asked in the BT video interview?

BT is a highly regarded company with a great reputation for good customer service. Therefore, it is essential that you prepare for customer service focused competency questions such as “Describe a situation where you went above and beyond to provide high-quality customer service?” and “Tell me about a time when you had to overcome a difficult challenge?”. BT is also a well-established organisation, and you’ll no doubt be asked questions about the organisation itself, such as “How are your skills and qualities applicable to this role at BT?” and “Why do you want to work for BT?”.

What are BT Values?

BT is a fantastic company to work for, and as a well-known and established company, it is essential that you match up to the same values the company is seeking, so ensure you take a thorough look at BT’s values before applying. Simply put, BT’s values are: “Personal, Simple, Brilliant”. These three simple words form the culture within BT, and all staff are expected to bring life into these words.

4 TIPS FOR PASSING A BT INTERVIEW!

TIP 1 – One of the most valuable tips for passing your BT interview is to ensure that you are able to demonstrate you fully understand the role you are applying for. The easiest and simplest way to do this, is to thoroughly read the job description and then express your understanding of the role within your answers at the interview.

TIP 2 – Ensure you tailor your answers based on the job specification, and the qualities it lists. Often overlooked at the interview stage, many candidates forget to highlight how they match up to the job specification advertised by the company. For example, if BT state they are looking for someone who can deliver “exceptional customer service”, then make sure that you can demonstrate you can deliver exceptional customer service by citing a time where you went above and beyond for a customer previously. This not only shows you understand the role and qualities BT are seeking, but you are also backing up your claims that you can fulfil the role with your prior experience.

TIP 3 – Many candidates will get invited to a BT video interview. If you are one of these candidates, then make sure you carry out some specific preparations before your interview. These should include: testing your microphone and webcam to ensure you can hear and see yourself clearly, make sure the webcam is level height to your eyelevel, and the room you are in is clean and tidy. Ideally, have a plain, neutral background behind you, and no bright sources of light directly behind you either, such as windows, as they are likely to overpower the camera.  

TIP 4 – BT has a highly-regarded reputation within its industry, and the culture within BT is highly important to the success of the organisation and all the employees. Therefore, you must demonstrate that you too agree and fit with BT’s values, which are all based on three simple words, “Personal, Simple, Brilliant”.

Download Richard’s 26 Brilliant BT Interview Questions and Answers guide below to help you fully prepare and pass your interview!

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Question 1,
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Interview Question 01

Question 2,
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Interview Question 03

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Interview Question 04

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Interview Question 06

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Interview Question 07

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Interview Question 08

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Interview Question 10

Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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