23 BPO Interview Questions & Answers

How to Pass YOUR Business Process Outsourcing Interview!

Here’s the FULL LIST of BPO INTERVIEW QUESTIONS AND ANSWERS:

Q1. Tell me about yourself.

SUGGESTED ANSWER:

“I am a highly organized and diligent employee who prefers to work in a fast-paced and pressurized environment. Over the years I have built lots of skills and qualities that are applicable to this BPO role. I have strong attention to detail skills, I am flexible and adaptable, and I have a positive attitude towards my work. I am somebody who understands the importance of doing a good job for my employer, because without being able to manage my call handling and customer service targets successfully, they will not achieve their financial and commercial goals. If I am successful and you hire me in this BPO role, I will be available to work the hours needed and I will quickly obtain a deep knowledge and understanding of the company products and services that fall within my remit so I can carry out my duties to a very high standard.”

Q2. Why do you want to work in BPO?

SUGGESTED ANSWER

“I want to work in BPO because it is a fast-paced environment where I will get to deal with many different challenges on a daily basis. I am also looking for stable employment with the same company, and business process outsourcing will give me that. I am the type of person who gets lots of job satisfaction from help people and dealing with their queries or problems. I want to work in a position where I am pushed and challenged each day and I have strict targets to work towards. BPO gives me all of these, and I feel confident that if I am successful, I will stay working for your organization for a long period of time.”

Q3. Why do you want to work for our company in this BPO role?
Interview Questions And Answers Example 01

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Q4. What is business process outsourcing and why do companies choose to outsource?
Interview Questions And Answers Example 02

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Q5. What is the difference between inbound and outbound calling?
Interview Questions And Answers Example 03

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Q6. How would you deal with a difficult customer on the telephone?
Interview Questions And Answers Example 04

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Q7. Tell me about a time when you went above and beyond for a customer.
Interview Questions And Answers Example 01

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Q8. Tell me about a time when you went above and beyond what was required at work.
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Q9. Working in BPO, you will often have to deal with stressful work situations. Tell me about a time you had to deal with a difficult or stressful situation and how you handled it?
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Q10. Tell me about a time when you delivered excellent customer service.
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Q11. Give me an example of when you had to be flexible or adaptable in a work-related situation.
Interview Questions And Answers Example 02

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Q12. Talk me through the steps you would follow when dealing with a caller complaint in this BPO role.
Interview Questions And Answers Example 03

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Q13. If a co-worker in your BPO team was not doing their job properly, how would you react?
Interview Questions And Answers Example 04

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Q14. When have you worked as part of a team to complete a difficult task?
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Q15. How do you see BPO and in particular customer service evolving in the future?
Interview Questions And Answers Example 01

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Q16. Tell me a time when you had to bend the rules to help a customer.
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Q17. What’s the best way to build up positive relationships with callers and customers?
Interview Questions And Answers Example 03

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Q18. Why do you want to leave your job?
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Q19. What are your strengths?
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Q20. Where do you see yourself in five years?
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Q21. What’s your biggest weakness?
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Q22. Why should we select you for this BPO role and not any of the other candidates?
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Q23. Do you have questions for the panel?
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A Definition of Business Process Outsourcing and the Skills and Qualities Needed to Work in this Sector


Business process outsourcing (BPO) is a way for organizations to subcontract different business-related elements to third-party companies. Companies outsource their operational business processes because it is far more cost effective for them to do so. This means they do not have to spend time managing the areas of their business that can easily be taken care of by experts who specialise in business operations. A company will usually outsource areas of their business operations that would otherwise be stressful to manage, and which can often lead to a high turnover of staff. Companies who offer professional and reliable BPO services take away the stress, which then means the organization that has chosen to use business outsourcing is assured that the service being provided to their customers is to the highest standards achievable.

The skills and qualities needed to work in all BPO roles, include:

  • Excellent communication and listening skills;
  • The ability to follow strict customer service call handling procedures;
  • Empathy, understanding and patience whilst dealing with customers;
  • An in-depth knowledge and understanding of the products and services relative to the company you are representing;
  • A thorough understanding of the Business Process Outsourcing (BPO) process and systems that are used;
  • The ability to handle a large quantity of calls each day/shift;
  • An ability to remain calm under pressure and to deal with difficult customers on a regular basis;
  • The willingness to work unsociable and long hours as and when needed.

BPO INTERVIEW TIPS! HOW TO PASS YOUR BUSINESS PROCESS OUTSOURCING INTERVIEW AT THE FIRST ATTEMPT!

The following four tips will help you to beat the competition at your BPO interview! The tips have been compiled by BPO recruitment experts to bring you the VERY LATEST strategies and advice for helping you to prepare fully for your Business Process Outsourcing job interview.

BPO INTERVIEW TIP #1

The 23 interview questions listed on this page are the ones that are most likely to feature during your BPO job interview. We recommend you prepare responses to all of the interview questions listed on this page, as this will give you the confidence to answer the questions quickly and in a professional manner that resonates positively with the BPO hiring manager.

BPO INTERVIEW TIP #2

The more hours you can work, the more chances you will have of getting hired in your chosen BPO role. It is a well-known fact that BPO hiring managers want to employ people who can work irregular and unsociable hours. Therefore, before you apply for your BPO role, and in preparation for the interview, carefully consider the hours you are prepared to commit to throughout the week!

BPO INTERVIEW TIP #3

Having a good understanding of what business process outsourcing (BPO) is and why companies use it will put you at an advantage over the other applicants at the interview. Read the information on this page that explains what BPO is, and in particular, pay attention to the benefits it has for companies that choose to utilize it.

BPO INTERVIEW TIP #4

Finally, make sure you prepare three great questions to ask at the end of your BPO job interview. The following questions are great ones to ask, and they will show the BPO hiring manager that you are genuinely interested in the role and committed to doing a great job them!

QUESTION – Who is your greatest competitor and how could I help you in this role to better them?

QUESTION – What are the plans for the company over the next few years?

QUESTION – What would you need me to concentrate on this BPO role within the first 30 days of starting?

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Question 1,
Full Suggested Answer & Detailed Response

Interview Question 01

Question 2,
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Interview Question 02

Question 3,
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Interview Question 03

Question 4,
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Interview Question 04

Question 5,
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Interview Question 05

Question 6,
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Interview Question 06

Question 7,
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Interview Question 07

Question 8,
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Interview Question 08

Question 9,
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Interview Question 09

Question 10,
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Interview Question 10

Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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The answers to the FULL LIST of interview questions featured on this page.

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Who has created the answers to the interview questions?

Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.

He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.

Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
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Expert Interview Advice and Tips from Richard McMunn

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