Behavioral Interview
Questions & Answers
PassΒ YOURΒ interview at the first attempt!
PassΒ YOURΒ interview at the first attempt!
Hereβs the FULL LIST of BEHAVIORAL INTERVIEW QUESTIONS:
SUGGESTED ANSWER:
βI was working on a time-sensitive project at work with three other team members. We were two months into the project when our manager decided she wanted us to start the project again from scratch, whilst still sticking to the same timeframe for completion. Although it was disappointing, I put myself in her shoes and tried to understand why the project needed to change. I embraced the challenge that was presented and encouraged the other team members to do the same. We created a new plan of action, taking into consideration the restricted timescale and moved forward with a positive attitude. To ensure the project completed on time, we also recruited an additional team member. The end result was that we managed to complete the project on time, to the required standard and more importantly, to the satisfaction of my manager.”
SUGGESTED ANSWER
βI love working as part of a team and I can recall a recent situation when we all came together in the office to complete a difficult task. One day, the Internet went down, and we were unable to access the computers to deal with customer queries and also complete and fulfil the customer orders from the previous day. I volunteered to go home in my car to access the Internet, so I could print off the customer orders and then bring them back to the office. We could all then work together as a team to make them up and get them dispatched in time for when the postal van arrived at the end of the day. Another member of the team used his smartphone to access and answer the customer emails to make sure they didnβt get missed and our customers didnβt experience a drop in service. Despite the difficulties of the Internet going down, we all worked together as part of a team to maintain a smooth operation for our company.β
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Yes! I Want To Pass My Interview!Behavioral interview questions are designed to assess how you have behaved or acted in the past, based on a specific competency. How you have behaved previously is a positive indication of how you might behave in the future, and therefore perform within the role you are being interviewed for. Therefore, it is important to provide the interview panel with βevidenceβ of how you have matched the behaviour being assessed during the interview questions being posed.
βTell me about a time when youβ¦β
βDescribe a time when youβ¦β
βExplain a situation you were in where youβ¦β
As you can see from above, it is very important that you provide βEVIDENCEβ of how you match the competency, and the only way to achieve this is to use the STAR technique. This is:
SITUATION: Explain the situation you were in.
TASK: Explain the task that needed to be completed.
ACTION: Explain what action you and others took.
RESULT: Explain the outcome of yours and others actions.
Within the Behavioral Interview Questions and Answers guide, we have provided you with sample answers to a whole host of questions that are likely to come up during your interview.
TIP #1 β The most important thing to remember when preparing for any type of behavioural interview, is to concentrate on providing evidence of how you match the assessable competencies. For example, if you are asked a question centred on your ability to deliver excellent customer service, make sure you give a specific situation you were in where you actually went above and beyond what was required to provide exceptional service. Interviewees who give in-depth, specific answers will score highly during their behavioral interview.
TIP #2 β The most effective way to answer any type of behavioural interview question is to utilize the STAR technique: Situation, Task, Action and Result. We also advise that you incorporate the REFLECTION aspect at the end of STAR, to show the panel you are capable of continuous improvement upon reflection of your performance in any given situation.
TIP #3 β Behavioral type questions can be posed in many different ways. During your interview, listen out for questions that start with βCan you give an exampleβ¦β, βTell me about a situation you were in..β and also βExplain a scenarioβ¦β These are all prompts to provide a specific answer to the question based on the competencies being assessed.
TIP #4 β Believe it or not, there is actually a way you can predict the behavioral interview questions for your specific role. Simply read the job description for the role you are being interviewed for and look out for competencies such as βable to work under pressureβ, βcapable of delivering excellent customer serviceβ, problem-solving and using initiateβ etc. These are all the behaviors you are going to be assessed against at your interview.
TIP #5 β Anyone who attends a bahvioral-type interview is going to have to provide βspecificβ responses to the questions. If you provide generalized answers, that explain what you would do in a given situation, you are less likely to pass. On that basis, we strongly recommend you download a copy of our Behavioral Interview Questions and Answers guide as this will provide you with a whole list of sample questions, and more importantly, evidence-based answers.
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20 BEHAVIORAL INTERVIEW QUESTIONS & ANSWERS WORKBOOK
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Question 1,
Full Suggested Answer & Detailed Response
Question 2,
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Question 3,
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Question 5,
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Question 8,
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Question 11,
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Question 12,
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The answers to the FULL LIST of interview questions featured on this page.
Expert responses that you can use during your interview.
Suggested answers verified by our panel of interview experts.
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