Barista Interview
Questions & Answers

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Here’s the FULL LIST of interview questions for the BARISTA INTERVIEW:

Q1. Why do you want to be a Barista and what do you think the job entails?

SUGGESTED ANSWER:

“First and foremost, I want to work in a customer-facing role where I get the opportunity to make a positive difference to people’s lives. More and more people are buying coffee and hot drinks and they are choosing their coffee company carefully. I don’t just want to work for any company as a Barista, but I want to work for a company who will teach me how to do the job properly whilst creating awesome coffee and providing great customer service. During my research, I found out a lot about the role of a Barista. The role involves opening the store, taking orders and payments from customers, grinding the coffee beans and making coffee and other drinks to the correct specification, preparing and serving food in the correct way in line with food safety standards, keeping the shop clean and tidy, creating stock and food displays and providing exceptional customer service at all times. Finally, you must be flexible in your approach to working hours and act as a positive role model for the company at all times.”

Q2. Why have you chosen our company to be a Barista over others?

SUGGESTED ANSWER

“Whilst carrying out my research, I found out many positive things about your company that made me want to apply for this role. Not only are your coffee and other products renowned for being great tasting and exceptional value, but you also treat your staff well and other people I have spoken to who work for you are very happy in their role. I want to work as a Barista for many years to come, so I see myself being with your company for some time in the future. Therefore, job satisfaction is important to be, and so is working for a company who have exciting plans for the future. I have thought carefully about the company I want to work for as a Barista, and you tick all of the boxes for many positive reasons!”

Q3. Why do you want this job and what can you specifically bring to the role?
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Q4. What skills, qualities and attributes do you have that are a match for a role as a Barista?
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Q5. We want to hire a Barista who is flexible. Describe a time when you were flexible in a work-related situation.
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Q6. As our Barista, you will need to provide outstanding customer service. Give an example of when you delivered excellent customer service.
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Q7. How would you deal with an upset or angry customer? What would you consider when dealing with them and why?
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Q8. As a Barista, there will be times when you receive customer complaints. Describe the steps you would go through when dealing with a customer complaint.
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Q9. Teamwork is a vital part of the Barista role. Describe a time when you successfully worked on a task with a team of people. What role did you play in making the task a success?
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Q10. How would you deal with a team member who was not pulling their weight?
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Q11. Describe a stressful situation at work and how you handled it?
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Q12. What skills do you possess that you think would be an asset to our team as a Barista?
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Barista Job Description


Barista Job Brief:

The role of a Barista is extremely varied, and you will be required to utilize a large number of key skills and attributes to perform the role to the required standard. Although you will receive comprehensive on-the-job training as a Barista, it is important that you can provide great customer service, act as a positive role model for the coffee and drinks company you are employed by, be flexible in your role, potentially work unsociable hours, be reliable and trustworthy, have a basic understanding of numerical calculations and also follow strict food, hygiene and safety standards at all times.

Here is a comprehensive list of the key skills, qualities and attributes needed to be a Barista.

Barista Interview Assessable Key Skills, Qualities & Attributes:

During your preparation for the interview, focus on the following key areas:

  • Provide exceptional customer service at all times and adhere to the company ethics and values in respect of customer service;
  • Open up the store as and when required and work unsociable and long hours if required;
  • Work with other members of the Barista team to make drinks, prepare food and serve customers;
  • Keep the coffee shop or store clean, tidy and in line with the company guidelines in respect of branding and presentation;
  • Wear your Barista uniform with pride;
  • Prepare for pre-planned inspections by Health and Safety inspectors and Food Hygiene organizations;
  • Grind coffee beans and serve drinks in line with your initial Barista training;
  • Take payments, including cash and card;
  • Operate the till and service customers in a quick and efficient manner;
  • Deal with customer complaints in a positive manner by following your Barista training;
  • Serve hot and cold food whilst adhering to strict food safety standards;
  • Be prepared to cover additional shifts as and when required;
  • Prepare food displays in line with company banding.

5 TIPS FOR PASSING THE BARISTA INTERVIEW!

TIP #1 – Customer service is probably the most important element of the Barista role. Therefore, before you attend your Barista interview, think carefully about how you would demonstrate great customer service in this role.

TIP #2 – Before you attend your Barista interview, go onto the website of the company you are applying to join and find out their customer values. Make sure you can recite them word for word. So, whether you applying to be a Barista with Starbucks, Costa or other coffee/hot drinks company, make sure you know fully their customer service standards.

TIP #3 – As a Barista, you will be required to work unsociable hours. This may require you to arrive at work early to open the store, and also work long hours over the weekend. Before you attend the Barista interview, think about the hours you are prepared to work and make sure you stick to them once employed.

TIP #4 – Barista’s are required to follow strict food safety standards and hygiene regulations. Before you attend your Barista interview, you may decide to have an example of when you followed rules and procedures, and also perhaps have a brief understanding of the types of regulations coffee companies have to adhere to. These will include, but are not limited to, Health and Safety at Work regulations and Food Safety standards.

TIP #5 – At the end of your Barista interview, you will have the opportunity to ask the interview panel some questions. Here are 3 great questions to ask at the end:

QUESTION – Who is your greatest competitor and how could I help you in this role to better them?

QUESTION – Do you change the drinks available to customers based on seasons?

QUESTION – Do you have any new drinks or exciting products coming out this year?

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Interview Question 01

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Interview Question 02

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Interview Question 03

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Interview Question 04

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Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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Who has created the answers to the interview questions?

Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.

He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.

Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
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