25 Banking Interview
Questions & Answers
Pass YOUR interview at the first attempt!
I have an interview tomorrow 🙈
UPDATE: I got the job offer.
THANKS Richard 👍
25 Banking Interview
Here’s the FULL LIST of BANKING INTERVIEW QUESTIONS:
Q1. Tell me about yourself and why you want to work for this bank?
SUGGESTED ANSWER:
“I am a professional, hard-working, loyal and customer-focused employee who can be relied upon to act as a positive role model for your bank. In a rapidly-changing world, I fully understand how important it is to provide outstanding customer service and care, and I believe the skills, qualities and attributes I possess are a perfect match for this banking role. I want to work for your bank because I pride myself on professionalism and high standards. Having studied your bank and in particular your mission, values and ethics, you too are an organization who sets high standards. If I am successful at interview today and I get the chance to work for your bank, I would be very proud to declare myself as one of your employees.”
Q2. At this bank, we pride ourselves on delivering exceptional customer service. Describe a situation where you have gone out of your way to help someone?
SUGGESTED ANSWER
“In a previous job, I was dealing with an elderly customer on the phone who was having problems placing an order online due to the fact she was not very technical. Although, as a company, we were required to deal with each customer in under 3 minutes, I felt this situation deemed my full attention, and so I decided to stay on the phone to guide the lady through the online purchasing process. All in all, it took 17 minutes to deal with the call, but the end result was the lady managed to place her order securely and safely. She thanked me for my patience and she seemed to be overjoyed at the fact I had spent time assisting her making her purchase.”
Q3. What challenges are we likely to face within the banking industry in the next 5 years?
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Q4. What skills and attributes do you have that are a perfect fit for our bank’s values?
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Q5. How would you deal with a member of the banking team who was being unfriendly towards a customer?
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Q6. When working for our bank, you need to demonstrate effective decision-making skills. Guide me through your decision-making process?
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Q7. What are your top 3 strengths that would be of benefit to this banking role?
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Q8. Customer service is at the forefront of everything we do here at our bank. How would you deal with our customers and clients?
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Q9. Describe a time when you had to relay difficult and constructive feedback to a colleague?
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Q10. Tell me about a time you demonstrated transparency at work?
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Q11. What area of your life have you improved upon over the last 12 months?
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Q12. At this bank, we are proud of the diverse team we employ. How do you work with people who are different from you?
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Q13. Describe a time when you completed a difficult, time-sensitive task whilst under pressure?
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Q14. Describe a time when you maintained confidentiality at work?
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Q15. Describe a time when you dealt with a customer or client who wanted to make a complaint?
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Q16. When have you worked as part of a team to complete a difficult task?
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Q17. Describe a time when you managed multiple tasks all at once?
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Q18. How do you plan to keep your knowledge of the banking/financial industry current and up-to-date?
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Q19. What’s your biggest weakness?
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Q20. Tell me about a time when you acted on your own initiative to solve a problem?
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Q21. Describe a time when you resolved a difficult problem at work?
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Q22. What was the last piece of professional development you under took?
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Q23. Where do you see yourself in 5 years' time?
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Q24. What are your salary expectations?
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Q25. Describe a stressful situation at work and how you handled it?
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Now INSTANTLY download the suggested ANSWERS to all the BANKING INTERVIEW QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!Bank Job Description and the Core Skills / Responsibilities
Working within a bank requires a unique set of skills, qualities and attributes, all of which you will need to demonstrate if you are to successfully pass your banking interview. You will need to demonstrate great customer service abilities, an ability to work under pressure, respond to customer’s needs, work effectively as part of a team, keep and maintain accurate records, follow strict financial rules and procedures and also learn a large amount of job-specific information and training.
In no particular order of priority, the following responsibilities form part of all banking positions:
- Assessing and discussing the specific financial requirements and needs of the bank’s clients;
- Periodically reviewing client’s and customers financial circumstances;
- Managing and processing bank payments, deposits and withdrawals;
- Completing, processing and authorising applications for loans, overdrafts and credit card facilities upon request at the bank or online;
- Developing and maintaining a network of local business contacts with a view to increasing business for the bank;
- Collating, developing and maintaining statistical and banking financial records;
- Welcoming customers to the bank and also dealing with customer complaints as and when they arise;
- Upholding the banks values, principles and working toward sits mission statement and core objectives;
- Promoting the bank’s services based on a customer-needs basis.
- Carrying out all other relevant tasks and duties applicable to your own banking position.
5 TIPS FOR PASSING YOUR BANKING INTERVIEW!
Regardless of the banking role you are being interviewed for, follow these 5 important tips and your chances of success will increase significantly;
TIP #1 – All banks have a set core of customer values they expect their staff to abide by. Whilst preparing for your banking interview, make sure you read the values of the bank and also study and be able to recite the bank’s mission statement. This alone, will put you ahead of the competition.
TIP #2 – Customer service, transparency and trust are all key important elements of working for a bank. On that basis, it is important you prepare for specific behavioural-type interview questions that assess your ability to demonstrate these important competencies. During your preparation for the banking interview, have set examples of when you have delivered excellent customer service, demonstrated transparency and also shown trust within previous roles.
TIP #3 – We recommend you understand the types of issues facing the banking industry right now, and also the challenges they will face in the coming years as the industry changes. Banks need to be prepared for the ever-changing financial world we live in, and if you have an understanding of how these could impact on your banking role, you will be far better equipped to embrace them.
TIP #4 – As part of your banking interview, there is a strong possibility you will be asked a series of ‘scenario-based’ interview questions that are designed to assess your ability to meet the requirements of the role. Within the ‘25 Banking Interview Questions & Answers’ guide, which you can download on this page and be studying within 2-minutes flat, we have provided you with all of the questions we recommend you prepare for, including strong and detailed answers!
TIP #5 – Towards the end of your banking interview, the interview panel will give you the opportunity to ask questions. Here is a list of 3 sample questions you can ask once your banking interview is complete:
QUESTION – What could I specifically do within this banking role to help you beat the competition?
QUESTION – What are the plans for this bank over the next 5 to 10 years?
QUESTION – What type of training would I undergo, if I am successful?
Here's What People Are Saying...
(worldwide success stories from our YouTube community!)
2 weeks ago (edited)
Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
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Question 1,
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Question 2,
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Who has created the answers to the interview questions?
Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.
He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.
Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
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MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS
All the questions featured were asked during my interview and on the next day I received a phone call telling me I’m hired. Thanks a lot!
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