23 Bank Teller Interview
Questions & Answers

Pass YOUR interview at the first attempt!

Here’s the FULL LIST of BANK TELLER INTERVIEW QUESTIONS:

Q1. Tell me about yourself and why you want to become a Bank Teller?

SUGGESTED ANSWER:

“I am a highly professional, conscientious and dedicated team worker who wants to work as a Bank Teller because the key skills and attributes needed to perform the role are a close match to my own abilities. I enjoy working in a customer-facing role and I particularly want to work in a position where I have to act as a positive role model for my employer. As a Bank Teller it is important you uphold the principles and the values of the bank, and I feel I will excel within the role if I am successful at the interview today. In addition to possessing the necessary skills, experience and attributes to perform the role competently, I am also positive in my approach to work, can find solutions to time-sensitive problems quickly, and I will fit in seamlessly to any team I am working as a part of.”

Q2. Why have you chosen our bank to become a Bank Teller?

SUGGESTED ANSWER

“I have chosen your bank to apply to become a Bank Teller for three main reasons. Firstly, it was clear during my research you are a bank with a proud and successful history. This means you will be around for many years to come, which means if I perform my duties to a high standard, I will have employment with your bank for the long term. Secondly, you only insist on the highest standards of customer service. This is important to me as I too have very high customer service standards and I only want to work for a bank that looks to provide the best service to its customers. Finally, during my research, I spoke to a small number of people who are currently employed by your bank. Each and every one of them had nothing but good things to say about your organization, and in particular, how you support your staff to help them perform highly within their roles.”

Q3. As a Bank Teller, what do you expect to be doing on a daily basis?
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Q4. In your opinion, what are the main attributes needed to become a good Bank Teller?
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Q5. Our bank prides itself on providing outstanding customer service. Tell me about a time when you have gone out of your way to help a customer?
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Q6. What challenges are we likely to face within the banking industry in the next 5 years and how will you help us as a Bank Teller to overcome them?
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Q7. Tell me the different attributes you possess that are a match for our bank’s values?
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Q8. If you noticed another Bank Teller being rude to one of our customers, what would you do?
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Q9. As a Bank Teller, you will need to make quick and accurate decisions on a daily basis. Guide me through your decision-making process?
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Q10. What are your strengths?
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Q11. Talk me through how you would deal with our customers as a Bank Teller?
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Q12. Tell me about a situation where you had to give constructive feedback to a work colleague?
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Q13. Describe a time when you demonstrated transparency at work?
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Q14. What area of your life have you improved upon over the last 12 months?
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Q15. At this bank, we are proud of the diverse team we employ. How do you work with people who are different from you?
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Q16. Describe a time when you completed a difficult task whilst under pressure?
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Q17. Describe a time when you maintained confidentiality at work?
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Q18. Describe a time when you dealt with a customer or client who wanted to make a complaint?
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Q19. When have you worked as part of a team to complete a difficult task?
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Q20. Describe a time when you managed multiple tasks all at once?
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Q21. What’s your biggest weakness?
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Q22. Where do you see yourself in 5 years' time?
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Q23. That’s the end of your Bank Teller interview. Do you have any questions for the panel?
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Bank Teller Job Description and Key Responsibilities


As a Bank Teller, you will be the first point of contact for people who enter the bank. On that basis, it is vital you are capable of acting as a positive role model for the bank at all times whilst providing exceptional customer service and care. In addition to the core Bank Teller responsibilities detailed below, you will need to utilize great attention to detail skills, concentrate for long periods of times, maintain customer and client confidentiality and also handle cash in line with the bank’s core operating procedures and policies.

Bank Teller Key Duties & Responsibilities:

  • Be the first point of contact for the majority of customers who enter the bank;
  • Respond to customer queries in relation to their bank account and financial affairs;
  • Handle cash deposits, cheques, withdrawals and also provide accurate bank account statements upon requests;
  • Provide account services to customers when required and also provide advice in respect of loan or overdraft applications;
  • Sell cashier checks and traveler’s checks when required;
  • Maintain accurate bank records by logging details of each transaction;
  • Complete special customer requests such as closing down bank accounts, submitting completed loan applications, completing safe-deposit box transactions and also arranging the exchange of foreign cash and check transactions;
  • Upsell bank products and services as and when suitable opportunities arise;
  • Respond to customer queries and questions both face-to-face and via telephone and also refer people to the relevant bank departments as necessary;
  • Serve customers and bank clients in a fast, efficient and timely manner whilst upholding the bank’s customer service code of conduct or charter;
  • Deal with customer complaints in line with the bank’s complaints procedure;
  • Work as part of the wider banking team to achieve the bank’s financial and strategic aims and objectives.

4 ESSENTIAL TIPS FOR PASSING YOUR BANK TELLER INTERVIEW

The following four essential tips will help you to not only prepare thoroughly for your Bank Teller interview, they will also assist you in outscoring the other applicants during the selection process! Regardless of the bank or financial organization you are being interviewed for, make sure you study and implement these important tips!

TIP #1 – Customer service is the most important attribute of a competent Bank Teller. In preparation for your interview, we strongly recommend you think of at least one example of when you have previously gone out of your way to provide outstanding customer service, and also one further example of when you have effectively and efficiently handled a customer complaint.

TIP #2 – During the Bank Teller interview, you will be asked to explain the reasons why you have chosen their bank to work for in this role. During your preparation, have three specific reasons why you want to work with their particular bank. The majority of candidates will only provide one reason, so by providing three great/genuine reasons yourself, you will easily stand out from the competition.

TIP #3 – Prior to attending your Bank Teller interview, have a thorough understanding of what the role of a Bank Teller involves, and also be prepared to answer interview questions centered on your specific strengths and weaknesses.

TIP #4 – Those candidates who are fully prepared for their Bank Teller interview will have generated answers for all of the 23 interview questions provided on this page. If you want to download the full set of top quality answers to the interview questions featured, make sure you download your own copy of Richard McMunn’s 23 BANK TELLER INTERVIEW QUESTIONS AND ANSWERS guide today!

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Question 1,
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Interview Question 01

Question 2,
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Interview Question 02

Question 3,
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Interview Question 03

Question 4,
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Interview Question 04

Question 5,
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Interview Question 05

Question 6,
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Interview Question 06

Question 7,
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Interview Question 07

Question 8,
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Interview Question 08

Question 9,
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Interview Question 09

Question 10,
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Interview Question 10

Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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Who has created the answers to the interview questions?

Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.

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Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
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