21 Brilliant Answers To Customer Service Interview Questions

Pass YOUR interview at the first attempt!

Here’s the FULL LIST of 21 BRILLIANT ANSWERS TO CUSTOMER SERVICE INTERVIEW QUESTIONS:

Q1. Why do you want to work in customer service?

SUGGESTED ANSWER:

“I want to work in customer service because I enjoy meeting new people, I enjoy making a positive difference to their day and I particularly find it rewarding when I have to respond to difficult customer service problems or complaints. I am a sociable, people-centric team worker who has built up lots of transferrable skills that are a perfect match for this customer service role. I understand that in order for your business to be successful, I need to provide outstanding customer service that encourages customers to return to the business time and time again. I love working in customer service and the job satisfaction levels I receive from doing so make me genuinely want to come to work each day and make a positive difference in my role.”

Q2. How would you define good customer service?

SUGGESTED ANSWER

“I define customer service as providing positive, timely and attentive service to all customers on a consistent basis whilst making sure their experience instore or online is a positive one that is in line with the company’s customer service policies and procedures. The aim of good customer service is to encourage customers to not only return to the business again in the future, but to encourage new business through recommendations and positive online reviews.”

Q3. What are the most important skills needed to work in customer service?
Interview Questions And Answers Example 01

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Q4. How would you deal with a customer complaint?
Interview Questions And Answers Example 02

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Q5. Why is good customer service so important?
Interview Questions And Answers Example 03

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Q6. What’s the best customer service you’ve ever received? What made it different?
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Q7. Tell me a time when you provided brilliant customer service?
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Q8. Tell me a time when you received poor customer service?
Interview Questions And Answers Example 03

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Q9. Give me some examples of brilliant customer service?
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Q10. What’s the difference between customer service and customer support?
Interview Questions And Answers Example 03

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Q11. How would you deal with an unreasonable customer?
Interview Questions And Answers Example 02

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Q12. Why should we hire you in this customer service position?
Interview Questions And Answers Example 03

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Q13. What experience do you have relevant to this customer service position?
Interview Questions And Answers Example 04

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Q14. Describe a situation when had to be flexible at work?
Interview Questions And Answers Example 03

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Q15. Tell me a time when you went above and beyond for a customer?
Interview Questions And Answers Example 01

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Q16. If someone within the customer service team was not doing their job to the correct standard, what would you do?
Interview Questions And Answers Example 03

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Q17. What’s the best way to build up positive relationships with customers?
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Q18. Tell me a time when you bent the rules helping a customer? What happened and why did you bend the rules?
Interview Questions And Answers Example 02

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Q19. Whilst dealing with a customer issue, how would you decide which information to include and which information to leave out?
Interview Questions And Answers Example 03

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Q20. How do you see customer service evolving in the future?
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Q21. That’s the end of your customer service interview. Do you have questions for the panel?
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Now INSTANTLY download the suggested ANSWERS to all the CUSTOMER SERVICE INTERVIEW QUESTIONS and PASS your interview!

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How to Deal With a Customer Complaint


One common area interview candidates fail is how to resolve customer complaints. Before you attend your job interview, make sure you learn the following five-step process for dealing with customer complaints and be able to recite it at your interview.

5 STEPS FOR DEALING WITH CUSTOMER COMPLAINTS

STEP 1: Listen to the customer and ask them questions to clarify the exact cause of the problem.

STEP 2: Apologize for the issue and show empathy for their situation. if you are genuinely apologetic this can help defuse the situation and prevent it from deteriorating.

STEP 3: Suggest a resolution to the complaint, and where possible, offer more than one solution. again, this empowers the customer and it can help make them feel valued.

STEP 4: Resolve the problem quickly based on the agreed resolution.

STEP 5: Apologize once more and the look at what steps could be taken to prevent the same situation from happening again.

CUSTOMER SERVICE INTERVIEW TIPS! HOW TO PASS A CUSTOMER SERVICE JOB INTERVIEW!

If you have a job interview coming up where you are required to interact or deal with customers, you will be asked a series of questions that assess your ability to provide excellent customer service. The following four tips will help you to prepare fully for your customer service job interview.

CUSTOMER SERVICE JOB INTERVIEW TIP #1

Regardless of the customer service position you are being interviewed for, make sure you understand the definition of good customer service, you know how to deal with a customer complaint, and you have an example of when you provided excellent service to a customer.

CUSTOMER SERVICE JOB INTERVIEW TIP #2

There are nine very important skills needed to work in customer service. It is important you talk about these in your answers to the interview questions. Here’s the nine skills we believe are THE more important in any customer facing role:

  • Excellent Communication Skills.
  • Being a Good Listener.
  • Being Positive and Attentive.
  • Working at Pace.
  • Responding to Customer Queries and Problems in a Timely Manner.
  • Dealing with Customer Complaints Effectively and Efficiently.
  • Having a Thorough Knowledge of Products and Services Being Flexible & Adaptable.
  • Continually Improve and Developing in the Role.

CUSTOMER SERVICE JOB INTERVIEW TIP #3

Although it is important to have at least one strong example of when you have provided excellent customer service at work, you should also have examples ready of what you believe constitutes poor customer service.

CUSTOMER SERVICE JOB INTERVIEW TIP #4

We have conducted extensive research to help you pass your customer service interview and all the 21 questions listed on this page are the most common ones asked in customer facing role job interviews. To ensure you are fully prepared for any eventuality, we recommend you prepare answers to all of the questions listed.

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Question 1,
Full Suggested Answer & Detailed Response

Interview Question 01

Question 2,
Full Suggested Answer & Detailed Response

Interview Question 02

Question 3,
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Interview Question 03

Question 4,
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Interview Question 04

Question 5,
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Interview Question 05

Question 6,
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Interview Question 06

Question 7,
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Interview Question 07

Question 8,
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Interview Question 08

Question 9,
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Interview Question 09

Question 10,
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Interview Question 10

Question 11,
Full Suggested Answer & Detailed Response

Interview Question 11

Question 12,
Full Suggested Answer & Detailed Response

Interview Question 12

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The answers to the FULL LIST of interview questions featured on this page.

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Who has created the answers to the interview questions?

Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.

He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.

Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
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All the questions featured were asked during my interview and on the next day I received a phone call telling me I’m hired. Thanks a lot!

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