21 Brilliant Answers To Customer Service Interview Questions
Pass YOUR interview at the first attempt!
I have an interview tomorrow 🙈
UPDATE: I got the job offer.
THANKS Richard 👍
Here’s the FULL LIST of 21 BRILLIANT ANSWERS TO CUSTOMER SERVICE INTERVIEW QUESTIONS:
Q1. Why do you want to work in customer service?
SUGGESTED ANSWER:
“I want to work in customer service because I enjoy meeting new people, I enjoy making a positive difference to their day and I particularly find it rewarding when I have to respond to difficult customer service problems or complaints. I am a sociable, people-centric team worker who has built up lots of transferrable skills that are a perfect match for this customer service role. I understand that in order for your business to be successful, I need to provide outstanding customer service that encourages customers to return to the business time and time again. I love working in customer service and the job satisfaction levels I receive from doing so make me genuinely want to come to work each day and make a positive difference in my role.”
Q2. How would you define good customer service?
SUGGESTED ANSWER
“I define customer service as providing positive, timely and attentive service to all customers on a consistent basis whilst making sure their experience instore or online is a positive one that is in line with the company’s customer service policies and procedures. The aim of good customer service is to encourage customers to not only return to the business again in the future, but to encourage new business through recommendations and positive online reviews.”
Q3. What are the most important skills needed to work in customer service?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Q4. How would you deal with a customer complaint?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Q5. Why is good customer service so important?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Q6. What’s the best customer service you’ve ever received? What made it different?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Q7. Tell me a time when you provided brilliant customer service?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Q8. Tell me a time when you received poor customer service?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Q9. Give me some examples of brilliant customer service?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Q10. What’s the difference between customer service and customer support?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Q11. How would you deal with an unreasonable customer?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Q12. Why should we hire you in this customer service position?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Q13. What experience do you have relevant to this customer service position?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Q14. Describe a situation when had to be flexible at work?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Q15. Tell me a time when you went above and beyond for a customer?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Q16. If someone within the customer service team was not doing their job to the correct standard, what would you do?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Q17. What’s the best way to build up positive relationships with customers?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Q18. Tell me a time when you bent the rules helping a customer? What happened and why did you bend the rules?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Q19. Whilst dealing with a customer issue, how would you decide which information to include and which information to leave out?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Q20. How do you see customer service evolving in the future?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Q21. That’s the end of your customer service interview. Do you have questions for the panel?
Purchase the full package below for just £4.99 to download the answer to this and all of the interview questions featured on this page!
Now INSTANTLY download the suggested ANSWERS to all the CUSTOMER SERVICE INTERVIEW QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!How to Deal With a Customer Complaint
One common area interview candidates fail is how to resolve customer complaints. Before you attend your job interview, make sure you learn the following five-step process for dealing with customer complaints and be able to recite it at your interview.
5 STEPS FOR DEALING WITH CUSTOMER COMPLAINTS
STEP 1: Listen to the customer and ask them questions to clarify the exact cause of the problem.
STEP 2: Apologize for the issue and show empathy for their situation. if you are genuinely apologetic this can help defuse the situation and prevent it from deteriorating.
STEP 3: Suggest a resolution to the complaint, and where possible, offer more than one solution. again, this empowers the customer and it can help make them feel valued.
STEP 4: Resolve the problem quickly based on the agreed resolution.
STEP 5: Apologize once more and the look at what steps could be taken to prevent the same situation from happening again.
CUSTOMER SERVICE INTERVIEW TIPS! HOW TO PASS A CUSTOMER SERVICE JOB INTERVIEW!
If you have a job interview coming up where you are required to interact or deal with customers, you will be asked a series of questions that assess your ability to provide excellent customer service. The following four tips will help you to prepare fully for your customer service job interview.
CUSTOMER SERVICE JOB INTERVIEW TIP #1
Regardless of the customer service position you are being interviewed for, make sure you understand the definition of good customer service, you know how to deal with a customer complaint, and you have an example of when you provided excellent service to a customer.
CUSTOMER SERVICE JOB INTERVIEW TIP #2
There are nine very important skills needed to work in customer service. It is important you talk about these in your answers to the interview questions. Here’s the nine skills we believe are THE more important in any customer facing role:
- Excellent Communication Skills.
- Being a Good Listener.
- Being Positive and Attentive.
- Working at Pace.
- Responding to Customer Queries and Problems in a Timely Manner.
- Dealing with Customer Complaints Effectively and Efficiently.
- Having a Thorough Knowledge of Products and Services Being Flexible & Adaptable.
- Continually Improve and Developing in the Role.
CUSTOMER SERVICE JOB INTERVIEW TIP #3
Although it is important to have at least one strong example of when you have provided excellent customer service at work, you should also have examples ready of what you believe constitutes poor customer service.
CUSTOMER SERVICE JOB INTERVIEW TIP #4
We have conducted extensive research to help you pass your customer service interview and all the 21 questions listed on this page are the most common ones asked in customer facing role job interviews. To ensure you are fully prepared for any eventuality, we recommend you prepare answers to all of the questions listed.
DOWNLOAD RICHARD MCMUNN’S 21 BRILLIANT ANSWERS TO CUSTOMER SERVICE INTERVIEW QUESTIONS!
Here's What People Are Saying...
(worldwide success stories from our YouTube community!)
2 weeks ago (edited)
Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
GET ALL 21 BRILLIANT ANSWERS TO CUSTOMER SERVICE INTERVIEW QUESTIONS
PLUS FREE 30-DAY ACCESS TO OUR ONLINE INTERVIEW TRAINING COURSE…
FOR JUST £4.99
Question 1,
Full Suggested Answer & Detailed Response
Question 2,
Full Suggested Answer & Detailed Response
Question 3,
Full Suggested Answer & Detailed Response
Question 4,
Full Suggested Answer & Detailed Response
Question 5,
Full Suggested Answer & Detailed Response
Question 6,
Full Suggested Answer & Detailed Response
Question 7,
Full Suggested Answer & Detailed Response
Question 8,
Full Suggested Answer & Detailed Response
Question 9,
Full Suggested Answer & Detailed Response
Question 10,
Full Suggested Answer & Detailed Response
Question 11,
Full Suggested Answer & Detailed Response
Question 12,
Full Suggested Answer & Detailed Response
What you’ll get…
The answers to the FULL LIST of interview questions featured on this page.
Expert responses that you can use during your interview.
Suggested answers verified by our panel of interview experts.
Sent to your email inbox within seconds of your order being placed.
FREE 30 days access to our BESTSELLING online Interview Training Course!
For just £4.99 get the UNIQUE ANSWERS to all 21 BRILLIANT INTERVIEW questions, PLUS 30-days free access to our online interview training course to help you PASS YOUR INTERVIEW!
Get all 21 Brilliant Customer Service interview questions and suggested answers for your interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). This online course will instantly be free for you to access for 30-days. Thereafter, it’s just £27+vat per month. No minimum term. You can cancel anytime by contacting us via our contact page or email. If you cancel before the 30-day trial ends, you will not be charged.
All this for only
£4.99 + VAT
- 30-Day Money Back Guarantee
PLUS… BONUSES
In addition to the 21 GREAT ANSWERS TO BRILLIANT INTERVIEW QUESTIONS, you will also receive the following BONUSES:
Bonus 1
150+ Page Interview Skills Guide – packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. Order today and you will get this bonus guide FREE – offer available for a limited time only.
Bonus 2
50-Page A-Z Interview Tips Guide – this PDF guide contains 26 quick and powerful tips you can implement right away as part of your interview strategy to boost your interview success!
Bonus 3
Why should we hire you? Slide Deck – Get Richard’s slides to one of the most asked interview questions including – a full break down of the question, how to answer it, and a sample response that will get top marks every time!
Bonus 4
What are your hobbies and Interests? Slide Deck – this PDF slide deck includes Richard’s breakdown of an extremely common interview question that is often overlooked by most candidates in their preparation. Discover how you can stand out from other candidates by supplying a tailored and successful answer!
Bonus 5
How to Introduce Yourself in a Job Interview Slide Deck – we all know first impressions count. And perhaps not more so than at your job interview. The trusth is, there are some very strict rules you must follow when introducing yourself at a job interview to ensure you give the first impression you need to secure your dream job! Get Richard’s insider advice free with your order today.
Bonus 6
ULTIMATE Online Interview Training Course – Order today and you’ll also get a 30-day free trial to our bestselling online interview training course designed to boost your success at interview! This online course has been used by 1000s of job seekers to help their successful interview preparation.
£97.00 Value, Yours FREE
*We want you to know: This is a subscription service that is charged at just £27+vat per month after the 30-day trial expires. No minimum term. If you cancel before the 30-day trial ends, you will not be charged. Please see our terms for full details.
30-DAY MONEYBACK GUARANTEE
We have eliminated all risk for you. All of our products and training resources are protected by our 30-day no questions asked money back guarantee. Whatever the reason…or no reason at all…you can have a full refund if this resource isn’t right for you. So there is no risk.
Who has created the answers to the interview questions?
Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.
He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.
Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
Still not convinced? Here’s why you should buy with PassMyInterview.com…
Firstly, these interview questions and answers are created by us and our team of experts – we have all the answers to your questions and will help you succeed (like we’ve been doing for the last 14 years) and we update our material frequently.
Secondly, we provide exclusive bonuses with all our products that you won’t find anywhere else. These bonuses include free guides, powerful online training and more!
Thirdly, our interview guides and training just work. Take a look at our customer reviews and feedback where our customers share their positive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview).
Finally, we have eliminated all risk for you. All of our products and resources are protected by our 30-day no questions asked money back guarantee. Whatever the reason…or no reason at all…you can have a full refund if this training isn’t right for you. So there is no risk.
MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS
All the questions featured were asked during my interview and on the next day I received a phone call telling me I’m hired. Thanks a lot!
Wow, you give by far the best advice. You are the tops!
I just wanted to thank you so very much. Your questions and answers helped me tremendously to land my first Tech job. Thanks so much for making these
This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. Thank you for sharing.
I had my interview yesterday, and I did great! Thank you so much for this, extremely helpful!
You got me a second interview thank you
All this for only
£4.99 + VAT
- 30-Day Money Back Guarantee
