21 Brilliant Answers To Customer Service Interview Questions
Pass YOUR interview at the first attempt!
I have an interview tomorrow 🙈
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Here’s the FULL LIST of 21 BRILLIANT ANSWERS TO CUSTOMER SERVICE INTERVIEW QUESTIONS:
Q1. Why do you want to work in customer service?
SUGGESTED ANSWER:
“I want to work in customer service because I enjoy meeting new people, I enjoy making a positive difference to their day and I particularly find it rewarding when I have to respond to difficult customer service problems or complaints. I am a sociable, people-centric team worker who has built up lots of transferrable skills that are a perfect match for this customer service role. I understand that in order for your business to be successful, I need to provide outstanding customer service that encourages customers to return to the business time and time again. I love working in customer service and the job satisfaction levels I receive from doing so make me genuinely want to come to work each day and make a positive difference in my role.”
Q2. How would you define good customer service?
SUGGESTED ANSWER
“I define customer service as providing positive, timely and attentive service to all customers on a consistent basis whilst making sure their experience instore or online is a positive one that is in line with the company’s customer service policies and procedures. The aim of good customer service is to encourage customers to not only return to the business again in the future, but to encourage new business through recommendations and positive online reviews.”
Q3. What are the most important skills needed to work in customer service?
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Q4. How would you deal with a customer complaint?
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Q5. Why is good customer service so important?
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Q6. What’s the best customer service you’ve ever received? What made it different?
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Q7. Tell me a time when you provided brilliant customer service?
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Q8. Tell me a time when you received poor customer service?
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Q9. Give me some examples of brilliant customer service?
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Q10. What’s the difference between customer service and customer support?
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Q11. How would you deal with an unreasonable customer?
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Q12. Why should we hire you in this customer service position?
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Q13. What experience do you have relevant to this customer service position?
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Q14. Describe a situation when had to be flexible at work?
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Q15. Tell me a time when you went above and beyond for a customer?
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Q16. If someone within the customer service team was not doing their job to the correct standard, what would you do?
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Q17. What’s the best way to build up positive relationships with customers?
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Q18. Tell me a time when you bent the rules helping a customer? What happened and why did you bend the rules?
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Q19. Whilst dealing with a customer issue, how would you decide which information to include and which information to leave out?
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Q20. How do you see customer service evolving in the future?
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Q21. That’s the end of your customer service interview. Do you have questions for the panel?
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Now INSTANTLY download the suggested ANSWERS to all the CUSTOMER SERVICE INTERVIEW QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!How to Deal With a Customer Complaint
One common area interview candidates fail is how to resolve customer complaints. Before you attend your job interview, make sure you learn the following five-step process for dealing with customer complaints and be able to recite it at your interview.
5 STEPS FOR DEALING WITH CUSTOMER COMPLAINTS
STEP 1: Listen to the customer and ask them questions to clarify the exact cause of the problem.
STEP 2: Apologize for the issue and show empathy for their situation. if you are genuinely apologetic this can help defuse the situation and prevent it from deteriorating.
STEP 3: Suggest a resolution to the complaint, and where possible, offer more than one solution. again, this empowers the customer and it can help make them feel valued.
STEP 4: Resolve the problem quickly based on the agreed resolution.
STEP 5: Apologize once more and the look at what steps could be taken to prevent the same situation from happening again.
CUSTOMER SERVICE INTERVIEW TIPS! HOW TO PASS A CUSTOMER SERVICE JOB INTERVIEW!
If you have a job interview coming up where you are required to interact or deal with customers, you will be asked a series of questions that assess your ability to provide excellent customer service. The following four tips will help you to prepare fully for your customer service job interview.
CUSTOMER SERVICE JOB INTERVIEW TIP #1
Regardless of the customer service position you are being interviewed for, make sure you understand the definition of good customer service, you know how to deal with a customer complaint, and you have an example of when you provided excellent service to a customer.
CUSTOMER SERVICE JOB INTERVIEW TIP #2
There are nine very important skills needed to work in customer service. It is important you talk about these in your answers to the interview questions. Here’s the nine skills we believe are THE more important in any customer facing role:
- Excellent Communication Skills.
- Being a Good Listener.
- Being Positive and Attentive.
- Working at Pace.
- Responding to Customer Queries and Problems in a Timely Manner.
- Dealing with Customer Complaints Effectively and Efficiently.
- Having a Thorough Knowledge of Products and Services Being Flexible & Adaptable.
- Continually Improve and Developing in the Role.
CUSTOMER SERVICE JOB INTERVIEW TIP #3
Although it is important to have at least one strong example of when you have provided excellent customer service at work, you should also have examples ready of what you believe constitutes poor customer service.
CUSTOMER SERVICE JOB INTERVIEW TIP #4
We have conducted extensive research to help you pass your customer service interview and all the 21 questions listed on this page are the most common ones asked in customer facing role job interviews. To ensure you are fully prepared for any eventuality, we recommend you prepare answers to all of the questions listed.
DOWNLOAD RICHARD MCMUNN’S 21 BRILLIANT ANSWERS TO CUSTOMER SERVICE INTERVIEW QUESTIONS!
Here's What People Are Saying...
(worldwide success stories from our YouTube community!)
2 weeks ago (edited)
Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
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Who has created the answers to the interview questions?
Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.
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You got me a second interview thank you
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