25 Amazon Operations Manager Interview Questions & Answers

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Here’s the FULL LIST of AMAZON OPERATIONS MANAGER INTERVIEW QUESTIONS AND ANSWERS:

Q1. Tell me about yourself.

SUGGESTED ANSWER:

“Thank you for inviting me to be interviewed for this Operations Manager position today. My name is [insert your name], and over the last few years I have built up considerable skills and qualities that are a strong match for the job description. I am a confident leader and manager who can manage multiple tasks and projects. I am someone who always insists on the highest standards achievable and I will work tirelessly to help my employer achieve their commercial objectives. I am a self-starter who will go out of my way to learn things quickly. I am particularly good at analyzing unclear or ambiguous data and information to make the right decisions, and I pride myself on delivering exceptional customer service. For example, in previous roles, my superior would often praise me during annual performance reviews for the way I increased customer satisfaction levels and repeat business. As one of Amazon’s Operations Managers, I understand I will have many responsibilities and duties, all of which will need to be carried out with the utmost attention to detail. I am excited about the opportunity this role presents and if you hire me to work at Amazon, you have my assurance that I will be dynamic, forward-thinking, and focused on the customer in everything I do.”

Q2. Why do you want to work for Amazon?

SUGGESTED ANSWER

“One of the main reasons I want to work for Amazon is because you are the best at what you do. You have revolutionized e-commerce in many ways, and the way people now shop and buy both online and in-store is down to Amazon. I believe Amazon will be a place I can grow, where I can put my skills and experience to good use, and a place where I will be constantly pushed and challenged. I have personal goals outside of work, and the only way I will achieve those goals is if I do an outstanding job for my employer. I have researched Amazon in detail in the build-up to this interview and the more I read and get to find out about the company, the more it excites me.”

Q3. Tell me about a time when you had to make a quick decision that was going to have a significant impact on the business.
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Q4. How do you build trust with other people?
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Q5. What are the most important skills and qualities needed to be an Operations Manager at Amazon?
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Q6. What do you know about Amazon?
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Q7. What are your strengths and weaknesses?
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Q8. Explain a time when you encountered a difficult problem. How did you solve it?
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Q9. Tell me about your previous work experience?
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Q10. Describe your management style?
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Q11. Tell me about a time when you missed a deadline. How did you react and what did you do?
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Q12. Give me an example of a time when your idea failed.
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Q13. Tell me about a time when you managed to find a simple solution to a complex problem.
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Q14. Tell me about your biggest accomplishment to date.
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Q15. What’s your approach to the training and coaching of staff?
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Q16. What kind of KPIs would you use as our Operations Manager?
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Q17. Describe a time when your team was not as effective as it should have been.
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Q18. Tell me about a time you had to make a difficult decision with limited information.
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Q19. How would you balance client needs with business needs?
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Q20. Give me an example of a time when you changed the viewpoint of a superior.
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Q21. Tell me about a time when you used your initiative to solve a team management issue or problem.
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Q22. How would you manage underperformance in a team that you were responsible for?
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Q23. What is the difference between leadership and management?
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Q24. Where do you see yourself in five years?
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Q25. That’s the end of your Amazon Operations Manager interview, do you have questions for us?
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Amazon Operations Manager Skills and Qualities


The following skills and qualities are just some of those required to become an Amazon Operations Manager. Before you attend your interview, read a copy of the job description that will come with the Amazon Ops Manager advertisement. There are twelve vital skills and qualities needed to be a competent Operations Manager for Amazon. In no particular order you must have:

CUSTOMER SERVICE SKILLS

Everyone who works for Amazon must be obsessed with the customer. After all, without satisfied and loyal customers, Amazon would not have been so successful. Read the Amazon Leadership Principles before you attend your interview and be able to provide a previous situation you have been in where you went above and beyond for a customer or a client.

LEADERSHIP & ATTENTION TO DETAIL SKILLS

You must be a STRONG LEADER and possess exceptional ATTENTION TO DETAIL skills. An effective Operations Manager will do everything to exacting standards and in line with Amazon’s operational protocols and procedures. You will be responsible for a large number of people as an Amazon Operations Manager, so you must set high standards and manage all tasks and projects competently and efficiently.

COMMUNICATION AND INTERPERSONAL SKILLS

You must be an outstanding COMMUNICATOR and be able to BUILD STRONG RELATIONSHIPS with team members, senior managers, and stakeholders.

ANALYSE DATA AND INFORMATION TO MAKE CORRECT DECISIONS

An effective Amazon Operations Manager will be good at MANIPULATING DATA AND INFORMATION and then be able to use it to MAKE EFFECTIVE DECISIONS that are in the best interests of the organization.

BE ABLE TO WORK AT PACE WHILST UNDER PRESSURE

You must be capable of WORKING AT PACE and be able to HANDLE THE PRESSURE that comes with the role. Amazon is an innovative company that always acts with speed, passion, and a focus on the needs of its customers and you must be able to keep up with the pace of progression.

DECISION MAKING AND PROBLEM-SOLVING SKILLS

Finally, you must be a STRONG DECISION MAKER, possess outstanding PROBLEM-SOLVING SKILLS, and have a GOOD UNDERSTANDING OF THE BUSINESS IMPROVEMENT PROCESS.

ABOUT AMAZON – INTERESTING FACTS TO LEARN ABOUT AMAZON BEFORE YOU ATTEND YOUR OPERATIONS MANAGER JOB INTERVIEW

Amazon was founded by Jeff Bezos in his garage in 1994. Initially, it started as “Cadabra” selling books. Jeff Bezos’ second name choice for the business was Relentless.com which still forwards to the Amazon website. The name Amazon was chosen because of its association with the Amazon river which represented huge depth and volume. Amazon sells everything and it is obsessed with its customers. The Amazon logo with its smile from the letter A to Z represents its commitment to outstanding customer service. In 2004, Amazon turned a profit, and soon after it launched the Kindle which revolutionized the way people now read books. The Amazon Kindle sold out within five and a half hours for $399. Although Amazon operates all around the globe, its headquarters are in Seattle where an estimated 40,000 or its 300,000 worldwide workforce live. Amazon has 14 leadership principles that are used every day by its staff to discuss new ideas or to find the best solution to challenging problems. More recently, Amazon has been branching out into physical stores including Amazon Go, Amazon Fresh, Amazon Books, Amazon 4-star, and Amazon Go Grocery. Amazon’s constant ability to innovate and provide the customer with what they need means its future will continue to be bright and successful.

4 AMAZON OPERATIONS MANAGER INTERVIEW TIPS

The following 4 tips will help you to achieve success during your Amazon Operations Manager job interview.

AMAZON OPS MANAGER INTERVIEW TIP #1

You must learn the 14 Amazon Leadership principles before attending your interview. You can view our YouTube channel for a full tutorial on the leadership principles. There is a strong possibility you will be asked numerous interview questions that assess your understanding of, and experience in, the leadership principles.

AMAZON OPS MANAGER INTERVIEW TIP #2

Before your interview, learn a little bit about Amazon, its history, and its products and services. On this page we have provided you with some interesting facts about Amazon, so make sure you read the information and conduct your research online.

AMAZON OPS MANAGER INTERVIEW TIP #3

Have three questions ready to ask at the end of your Amazon Operations Manager interview. Here are three smart questions to consider asking the Amazon Hiring Manager:

QUESTION – What are the immediate challenges for me in this role if I am successful

QUESTION – What are the plans for Amazon over the next five to ten years and how can I, as an Operations Manager, help you to achieve them?

QUESTION – What advice would you give to a new Operations Manager working for Amazon if they want to excel in the role?

AMAZON OPS MANAGER INTERVIEW TIP #4

When asked questions that focus on the 14 Amazon Leadership Principles, use the STAR technique to structure your answers. The STAR technique is as follows:

SITUATION: Outline the situation you were in or faced with.

TASK: Explain what you need to do (the task.)

ACTION: Give specific details about the action you took and why you took that action.

RESULT: Explain what happened at the end of the task (the results).

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