21 Medical Receptionist Interview
Questions & Answers
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21 Medical Receptionist Interview
Here’s the FULL LIST of MEDICAL RECEPTIONIST INTERVIEW QUESTIONS:
Q1. Tell me about yourself and why you have applied to become a Medical Receptionist?
SUGGESTED ANSWER:
“I am someone who thrives in a busy environment where attention to detail and an ability to work under pressure are paramount. Although I am perfectly capable of working alone and unsupervised, I feel I would thrive working as part of a close knit team that forms part of the medical organization. I have a mature and positive attitude, can remain calm under pressure and would always treat your patients and visitors with the utmost respect and professionalism. I am applying for the position of Medical Receptionist because I feel the person specification and job advert are a solid match for my own skills, qualities and attributes.”
Q2. What skills, qualities and attributes do you think you need to become a proficient Medical Receptionist?
SUGGESTED ANSWER
“I possess numerous skills, qualities and attributes that would be a strong match for this role. I am highly organized, conscientious and can manage multiple tasks all at one. I have a positive attitude to my work and can be relied upon to learn the role quickly and will fit into your medical team seamlessly and without fuss. I enjoy dealing with people on a face-to-face basis and understand that it is very important within the role of Medical Receptionist to provide exceptional service whilst also showing empathy and a caring approach when needed. I am also confident in my own abilities and can be relied upon to meet the requirements of the role consistently and professionally. Finally, I am loyal, trustworthy and will maintain confidentiality at all times.”
Q3. Tell me what you expect to be doing in the role of Medical Receptionist on a daily basis?
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Q4. Describe a time when you worked to strict deadlines?
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Q5. Why do you think a person may appear to be frustrated or even angry and aggressive?
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Q6. There is a long queue of patients at the desk, the phone is ringing, and a doctor is waiting to speak to you. Which order would you prioritise them and why?
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Q7. As a Medical Receptionist, you will need to respect patient confidentiality. Describe a situation where you respected confidentiality at work?
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Q8. Why do you want to work for our organization as a Medical Receptionist and what can you tell me about our mission and values?
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Q9. What personal characteristics do you have that would help you to perform the role of Medical Receptionist to the required standard?
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Q10. Describe a time when you dealt with a difficult customer or client?
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Q11. Describe a situation when you have had to adapt your approach to get your message across?
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Q12. As a Medical Receptionist, you will need to be a competent multi-tasker. Describe a time when you managed multiple tasks all at once?
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Q13. Give an example of when you delivered excellent customer or client service.
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Q14. Why do you want to leave your current job?
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Q15. You are taking a call from an irate patient and there are 4 other people waiting to be booked in at the medical reception. What would you do and how would you handle the situation?
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Q16. What was the last piece of professional development you under took?
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Q17. Where do you see yourself in 5 years' time?
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Q18. Describe a time when you completed a difficult, time-sensitive task whilst under pressure.
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Q19. Describe a stressful situation at work and how you handled it?
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Q20. We are looking for someone who is willing to be flexible in their role as Medical Receptionist. Describe a situation you were in where you demonstrated flexibility at work?
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Q21. What’s your biggest weakness?
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Now INSTANTLY download the suggested ANSWERS to all the MEDICAL RECEPTIONIST INTERVIEW QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!Medical Receptionist Job Description & Person Specification
As a Medical Receptionist you will need to carry out a large number of tasks and responsibilities on a daily basis. These include, but are not limited to, welcoming and checking in patients and visitors to the hospital or medical centre, directing patients to the correct medical department, arranging medical appointments with doctors and nursing staff, managing and taking care of appointments, responding to requests for personal medical information, responding to requests and tasks made by the medical centre staff including doctors and nurses, keeping and maintaining accurate data and information, maintaining inventory records, protecting patent’s rights, responding to emergencies, maintaining confidentiality, adhering to GDPR and other data best practices, following the hospital or medical centres rules, procedures and code of conduct and also comforting patients as and the situation arises.
5 TIPS FOR PASSING THE MEDICAL RECEPTIONIST INTERVIEW!
TIP #1 – Your ability to remain calm, composed and follow strict rules and procedures will be assessed during the Medical Receptionist interview. On that basis, we recommend you prepare answers to specific behavioural interview questions that may arise assessing your competence in these areas.
TIP #2 – An ability to multi-task and deal with people who are under pressure and anxiety will also be assessed during your Medical Receptionist interview. Once again, make sure you provide evidence-based answer to interview questions such as: “Can you give an example when you dealt with a difficult customer or client?”, and also: “Can you tell me about a time when you completed multiple tasks whilst at work?”
TIP #3 – Prioritizing work-related tasks is a very important aspect of being a competent Medical Receptionist. Be prepared for a hypothetical interview question that assesses your ability to decide which tasks to carry out first whilst in this role.
TIP #4 – Confidentiality, GDPR best practices and also following rules, procedures/medical centre protocol are all competencies that will be assessed during the Medical Receptionist interview. Within the ‘21 Medical Receptionist Interview Questions & Answer’ guide, which is available to download directly on this page, we have provided you with the perfect answers to these and other competency-based interview questions.
TIP #5 – An ability to work well as part of a team, communicate effectively and also maintain accurate records are also other important aspects of this sought-after role. We recommend you have specific examples of where you have previously carried out similar tasks to draw upon when answering the interview questions. Finally, we also recommend you use the STAR technique when responding to situational-type interview questions.
Download a copy of our 21 Medical Receptionist Interview Questions & Answer guide and make sure you are fully prepared for your interview!
Here's What People Are Saying...
(worldwide success stories from our YouTube community!)
2 weeks ago (edited)
Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
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