21 NHS Ward Clerk Interview
Questions & Answers
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21 NHS Ward Clerk Interview
Here’s the FULL LIST of NHS WARD CLERK INTERVIEW QUESTIONS:
Q1. Tell me about yourself and why you want to be a Ward Clerk?
SUGGESTED ANSWER:
“I am someone who has exceptional attention to detail skills and I always work methodically and to a high standard. In addition to having experience of working as part of a team, I can be relied upon to work on my own, unsupervised. Other skills and experiences I possess include a confident telephone manner; I am able to work with everyone; I will always follow instructions clearly and I will make sure I maintain competence in the role so I can provide the best possible to service to your patients as the Ward Clerk. I want to be a Ward Clerk because I enjoy the level of responsibility that comes with the role. Ward Clerks are the engine that helps the NHS to run smoothly and I would take great pride in providing patients with the information they need whilst at the same time assisting the wider NHS organization in achieving its goals and objectives. “
Q2. An angry and irate patient calls you and they want to make a complaint. How would you deal with this situation?
SUGGESTED ANSWER
“I would start off by listening to their complaint and I would give them time to vent off. Whilst I would not tolerate unacceptable language or behaviour, I believe it is important to give people the chance to speak as this helps defuse the situation. Whilst they were talking, I would listen carefully, take notes and show empathy and understanding where appropriate. When the time was right, I would intervene and ask questions to clarify the situation. If I felt it necessary, and we were at fault for the issue, I would apologise. I would then seek to either come up with a resolution to the problem or I would pass them on to the relevant department who would be better placed to deal with their complaint. I would then ensure they followed up with the complainant because it would be important that we provide excellent patient service within the NHS. At all times whilst dealing with the patient, I would remain calm, in control and I would always follow my NHS training and the guidelines that encompass patient complaints.”
Q3. What are the personal characteristics and skills needed to be an effective Ward Clerk?
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Q4. Give an example of a time you worked well and how you prioritised?
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Q5. What have you done to prepare for this role?
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Q6. How would you maintain confidentiality as the Ward Clerk?
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Q7. Are you good with people?
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Q8. Give an example of a time when you made someone feel good about themselves?
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Q9. Why do you want to work for the NHS?
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Q10. What are the NHS Values and give me an example when you demonstrated one of them at work?
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Q11. How well do you work in a team?
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Q12. Why should we hire you?
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Q13. What are your strengths?
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Q14. What’s your biggest weakness?
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Q15. What would you do if you didn’t get on with someone in the NHS team?
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Q16. Tell me a time when you worked as part of a team?
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Q17. Working for the NHS can be stressful. Describe a stressful situation you were faced with and how you handled it?
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Q18. Describe a situation when you were flexible at work?
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Q19. The NHS is continually changing and improving. Give an example when you supported change in an organisation?
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Q20. Where do you see yourself in five years?
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Q21. That’s the end of your NHS Ward Clerk interview. Do you have questions for the panel?
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Now INSTANTLY download the suggested ANSWERS to all the NHS WARD CLERK INTERVIEW QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!NHS Ward Clerk Skills, Qualities and Responsibilities
To be effective as an NHS Ward Clerk, you need exceptional organisation and planning skills. If you don’t, you will make unacceptable mistakes, and this will impact on the service that is provided to patients.
You need accurate and concise communication skills; be good with IT and all the different Microsoft applications, and you must have strong customer service skills. Being able to deal with patients in line with the NHS values and the patient service charter is vital.
You must be confident in your abilities and demonstrate composure and empathy whilst speaking to patients. You also need to work well as part of a team, be able to follow rules and procedures, maintain confidentiality and use your initiative to solve problems as and when they occur.
A list of duties the NHS Ward Clerk is responsible for include the following:
- Ensure concise, clear and accurate documentation is maintained at all times including updating NHS systems;
- Look after the hospital admissions register;
- Be the first point of contact for patients entering the ward and ensure a friendly working environment is maintained;
- Carry out inspections of ward furnishings ensure equipment is serviceable and operational;
- Use NHS IT systems to keep accurate records;
- Be responsible for patient care records and ensure they are up to date and accurate;
- Order medical equipment, supplies and stock for the ward as and when needed;
- Take telephone calls from patients and NHS workers and deal with them in line with working practices;
- Maintain patient confidentiality at all times;
- Carry out any other duties required by the Patient Services Manager.
HOW TO PASS YOUR NHS WARD CLERK INTERVIEW! 4 IMPORTANT TIPS
The following four tips will help you to get the most out of you interview preparation time. Regardless of the NHS Trust you are applying to join, make sure you read the following interview tips and apply them during your preparation to maximise your performance.
NHS WARD CLERK INTERVIEW TIP #1
Read the job description and the person specification for the Ward Clerk job you are applying for and cross match your own skills, qualities and experience with those contained within these important documents. You will need to answer questions at the interview that assess your ability to maintain competence in the role, and unless you know the exact duties you will have responsibility for, you won’t be able to answer them!
NHS WARD CLERK INTERVIEW TIP #2
A great way to stand out from the competition at your interview is to read the NHS Values and think of one example where you demonstrated them at work. The NHS values are the foundations that underpin the great work all NHS staff carry out. The NHS values are:
- Working together for patients.
- Respect and dignity.
- Commitment to quality of care.
- Improving lives.
- Everyone counts.
NHS WARD CLERK INTERVIEW TIP #3
Think carefully why you want to work for the NHS. You will need to answer an interview question that goes along the lines of: Why the NHS? When answering it, consider carefully what it means to you to work for this fantastic organisation and how you will be able to make a positive difference in your work as the Ward Clerk.
NHS WARD CLERK INTERVIEW TIP #4
Being able to work methodically whilst under pressure is absolutely vital to the role of a Ward Clerk. Think of previous situations you have been where you have demonstrated this important skill. When they ask you the question, tell me a time you worked well under pressure, give a specific example you have been in and use the STAR technique to structure your response. The STAR technique stands for situation, task, action and result.
Good luck with your interview!
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Here's What People Are Saying...
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2 weeks ago (edited)
Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
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