26 BT Interview Questions & Answers

BT Interview Advice – Your Questions Answered!

How do I prepare for a BT interview?

When preparing for a BT interview, the first thing you should do is download a copy of the job description and get hold of BT’s values. During your interview, you will want to clearly show that you fully understand the role and match the company’s values in order to stand out from other candidates. Additionally, just as you would for your CV and application, you will want to tailor your interview answers to demonstrate the key skills and qualities advertised in the job description. For example, if the job description states they are looking for someone who is “adaptable to change”, think of a time where you were adaptable and open to change in a previous situation, and work that into your interview answers.

How to answer the interview question, “Why do you want to work for BT?”

This question, sometimes phrased as “Why BT?” or “Why work for BT?”, is almost certainly going to come up during your BT interview, so it is essential that you prepare a strong answer for it. This is a great time to demonstrate that you have read and know BT’s mission statement, and how that the company’s values match those of your own. It is also advisable for you to demonstrate in your answer that you recognise BT is a well-respected company with a long-standing history behind it, with a reputation for great customer service.

What should you wear to an interview at BT Group PLC?

Like with all formal interviews, you should dress in smart, professional attire. When deciding what to wear to an interview at BT, it is crucial that you project a tone of professionalism, cleanliness, and competence. Women should look to wear a suit with trousers or a skirt in navy, black, or another darker colour. Minimal accessories should be worn. Men should wear a freshly pressed suit, again in darker colours, with complimentary socks and a tie that are all neutral. Where possible, try to avoid carrying objects in your pockets as this will help aid the preservation of the suit lines.

What is a BT video interview?

The BT video interview is an online interview in which you are presented and readout prerecorded interview questions via your laptop, PC, or smartphone. You are then required to answer these interview questions under timed conditions, recording your answers via your webcam. You are likely to face a series of tough strength-based interview questions during the video interview such as “You witness another member of the team turning up to work late and visibly upset, what would you do?”.

What questions are asked in the BT video interview?

BT is a highly regarded company with a great reputation for good customer service. Therefore, it is essential that you prepare for customer service focused competency questions such as “Describe a situation where you went above and beyond to provide high-quality customer service?” and “Tell me about a time when you had to overcome a difficult challenge?”. BT is also a well-established organisation, and you’ll no doubt be asked questions about the organisation itself, such as “How are your skills and qualities applicable to this role at BT?” and “Why do you want to work for BT?”.

What are BT Values?

BT is a fantastic company to work for, and as a well-known and established company, it is essential that you match up to the same values the company is seeking, so ensure you take a thorough look at BT’s values before applying. Simply put, BT’s values are: “Personal, Simple, Brilliant”. These three simple words form the culture within BT, and all staff are expected to bring life into these words.