Customer Service Interview
Questions & Answers

Customer Service Job Description

Customer Service Job Brief:

The customer service role is a very important aspect of any organization. In fact, the customer service role is vital in ensuring a business operates successfully, as without satisfied customers, there would be no business. On that basis, the customer services assistant or manager must be able to demonstrate an ability to provide outstanding customer service and care, have a thorough knowledge of the company’s products or services, have keen attention to detail, be able to communicate effectively, quickly and efficiently resolve customer complaints and also have the ability to upsell and promote other products or services as and when required. During your customer services interview, you will be required to demonstrate all of these skills, qualities and attributes if you are to be the stand out candidate. In particular, you will be required to demonstrate the following key skills and attributes to be able to perform the customer service role competently and should look to demonstrate these at your interview:

Customer Service Assessable Key Skills, Qualities & Attributes:

• CUSTOMER SERVICE AND CARE – You need to provide evidence and details of when you have delivered outstanding customer service and care during your interview. Be sure to utilize the STAR technique when answering behavioural interview questions.
• PROFESSIONALISM – As a customer services assistant or manager, you should uphold the values of the organization you are working for and act as a positive role model when dealing with all customers, their queries and also complaints.
• FLEXIBILITY – The majority of customer service roles require a flexible approach to working. During your customer services interview, we recommend you demonstrate a flexible approach to working and be willing to help out your employer as and when the need arises.
• COMMUNICATION SKILLS – You will need to show great communication skills when working in your customer services role. This involves dealing with customers and stakeholders on a face-to-face level, by email communication and also over the telephone.
• ATTENTION TO DETAIL – Attention to detail is a very important aspect of the customer services role. You will need to handle orders and take payments efficiently in line with company guidelines and any mistakes should be kept to an absolute minimum. If you do make a mistake, you should own up to it, put things right and then learn from the situation so that it does not happen in the future.
• SALES PROMOTION – As a customer services assistant or manager, it is important you look for selling opportunities that will in turn boost company profits.
• DEALING WITH CUSTOMER COMPLAINTS – Prior to attending your customer services interview, be sure to understand the most effective and efficient way to deal with customer complaints. Within this guide, we will give you the perfect answer to questions relating to dealing with customer complaints.