27 Behavioural Interview
Questions & Answers

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Here’s the FULL LIST of BEHAVIOURAL INTERVIEW QUESTIONS:

Q1. Tell me about a time when you delivered excellent customer service.

SUGGESTED ANSWER:

SITUATION: I was speaking to a customer on the telephone. They wanted to buy a product but, unfortunately, it was out of stock. They thanked me for my time and said they would look elsewhere.


TASK: My task was to keep the customer on the call and find a workaround that resulted in them getting the product they needed.


ACTION: I asked them several questions about their needs, and soon realized we had an alternative product that was more suited to their needs, and considerably cheaper.


RESULT: After explaining the benefits of our alternative product, they agreed to purchase it. To thank them for being open to my alternative suggestion, I gave them free shipping. They thanked me for my excellent customer service and left a 5-star review online.”

SUGGESTED ANSWER

SITUATION: My supervisor asked for a volunteer to cover the work of a co-worker who was off sick. I agreed to volunteer because I saw it as an opportunity to diversify my skills and assist the company.


TASK: My task was to take responsibility for their work in addition to my own and complete everything on time and to the expected standard.


ACTION: I created a list of my and my co-worker’s tasks, placed them in order of priority based on the company’s goals, and set them to work. I blocked out my diary, limited distractions, and when I was unsure of a task, I researched.


RESULT: I completed all tasks successfully by prioritizing and organizing my work effectively, remaining calm, and demonstrating efficient time management capabilities.”

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Now INSTANTLY download the suggested ANSWERS to all the BEHAVIOURAL INTERVIEW QUESTIONS and PASS your interview!

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HOW TO ANSWER BEHAVIOURAL INTERVIEW QUESTIONS WITH NO EXPERIENCE


If you are attending an interview as a fresh graduate, or have no work experience, tell the hiring manager what you would do in the situation being asked about in the behavioral interview question.

Here’s an example of what you might say when answering the behavioural interview question, tell me about a time when you worked in a team” if you have no previous experience:

“TELL ME ABOUT A TIME WHEN YOU WORKED IN A TEAM.”

“Although I haven’t yet worked in a team, I do know what I would do in that situation. I would listen to the team brief and write down any instructions. I would discuss the team’s goal with my co-workers and generate a plan of action for us all to work towards. Next, I would suggest we allocate tasks to team members based on each other’s strengths, get to work, and support each other throughout the process. Communication, motivation and a clear focus on the end goal are vital in any team situation.”

STAR METHOD FOR ANSWERING BEHAVIOURAL INTERVIEW QUESTIONS!

Behavioral interview questions are often used during job interviews to assess a candidates ability to competently perform tasks that are required in the position. My advice is to use the STAR technique to structure your answer to each behavioural question. 

THE STAR TECHNIQUE EXPLAINED

SITUATIONBegin your answer and describe the situation you were faced with.

TASKNext, tell the interviewer the task that needed doing to overcome the challenge.

ACTIONExplain in detail the steps (action) you and other people took to achieve your goal.

RESULTFinish off and tell the interviewer the results of your actions.

TIP: Do not try to remember your answers to the behavioral interview questions word-for-word. Instead, think of situations you have been in that are relevant to the competencies being assessed and talk about each scenario using the STAR technique. You may decide to start each part of your answer in the following manner:

“The situation I was faced with was…”

“It was my task to…”

“The action I took to achieve the task included…”

“Following my actions, the result was…”

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Question 1,
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Interview Question 01

Question 2,
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Interview Question 02

Question 3,
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Interview Question 03

Question 4,
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Interview Question 04

Question 5,
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Interview Question 05

Question 6,
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Interview Question 06

Question 7,
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Interview Question 07

Question 8,
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Interview Question 08

Question 9,
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Interview Question 09

Question 10,
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Interview Question 10

Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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