27 Behavioural Interview
Questions & Answers
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27 Behavioural Interview
Here’s the FULL LIST of BEHAVIOURAL INTERVIEW QUESTIONS:
Q1. Tell me about a time when you delivered excellent customer service.
SUGGESTED ANSWER:
“SITUATION: I was speaking to a customer on the telephone. They wanted to buy a product but, unfortunately, it was out of stock. They thanked me for my time and said they would look elsewhere.
TASK: My task was to keep the customer on the call and find a workaround that resulted in them getting the product they needed.
ACTION: I asked them several questions about their needs, and soon realized we had an alternative product that was more suited to their needs, and considerably cheaper.
RESULT: After explaining the benefits of our alternative product, they agreed to purchase it. To thank them for being open to my alternative suggestion, I gave them free shipping. They thanked me for my excellent customer service and left a 5-star review online.”
Q2. Describe a situation when you were responsible for numerous tasks.
SUGGESTED ANSWER
“SITUATION: My supervisor asked for a volunteer to cover the work of a co-worker who was off sick. I agreed to volunteer because I saw it as an opportunity to diversify my skills and assist the company.
TASK: My task was to take responsibility for their work in addition to my own and complete everything on time and to the expected standard.
ACTION: I created a list of my and my co-worker’s tasks, placed them in order of priority based on the company’s goals, and set them to work. I blocked out my diary, limited distractions, and when I was unsure of a task, I researched.
RESULT: I completed all tasks successfully by prioritizing and organizing my work effectively, remaining calm, and demonstrating efficient time management capabilities.”
Q3. Tell me about a time when you had to work with someone you didn’t get on with.
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Q4. Describe a time when you had a disagreement with your boss.
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Q5. Tell me about a time when you encountered an unexpected problem.
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Q6. Describe a time when you made a mistake.
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Q7. Tell me about your proudest professional accomplishment.
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Q8. Describe a time when your team or company was going through change. How did the change impact you, and what did you do to adapt?
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Q9. Tell me about a time you set yourself a goal to achieve. What did you do to ensure you would meet your objective?
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Q10. Tell me about a time you worked on a team.
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Q11. Tell me about a time you had to overcome a challenging problem.
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Q12. Describe a time when you needed information from someone who wasn’t very responsive.
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Q13. Tell me about a time when you had to make an important decision with limited information.
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Q14. Tell me about a time when you were able to find a simple solution to a complex problem.
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Q15. Describe a situation when you failed.
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Q16. Tell me about a time when you managed a quality service.
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Q17. Describe a time when your style of communication resulted in a positive outcome.
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Q18. Explain a time when you persuaded someone to see your point of view.
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Q19. Tell me about a time when you were flexible at work.
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Q20. Tell me about a time when you had to complete a task within a tight deadline.
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Q21. Describe a situation when you went above and beyond for a customer or a client.
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Q22. Tell me about a time when you had to work outside the scope of your normal day-to-day role.
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Q23. Explain a situation when you initiated change in a team or company.
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Q24. Tell me about a time when you did the right thing.
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Q25. Tell me about a time when you demonstrated leadership skills.
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Q26. Describe a situation when you had multiple options for solving a problem.
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Q27. Tell me how you handled a difficult situation.
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Now INSTANTLY download the suggested ANSWERS to all the BEHAVIOURAL INTERVIEW QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!HOW TO ANSWER BEHAVIOURAL INTERVIEW QUESTIONS WITH NO EXPERIENCE
If you are attending an interview as a fresh graduate, or have no work experience, tell the hiring manager what you would do in the situation being asked about in the behavioral interview question.
Here’s an example of what you might say when answering the behavioural interview question, tell me about a time when you worked in a team” if you have no previous experience:
“TELL ME ABOUT A TIME WHEN YOU WORKED IN A TEAM.”
“Although I haven’t yet worked in a team, I do know what I would do in that situation. I would listen to the team brief and write down any instructions. I would discuss the team’s goal with my co-workers and generate a plan of action for us all to work towards. Next, I would suggest we allocate tasks to team members based on each other’s strengths, get to work, and support each other throughout the process. Communication, motivation and a clear focus on the end goal are vital in any team situation.”
STAR METHOD FOR ANSWERING BEHAVIOURAL INTERVIEW QUESTIONS!
Behavioral interview questions are often used during job interviews to assess a candidates ability to competently perform tasks that are required in the position. My advice is to use the STAR technique to structure your answer to each behavioural question.
THE STAR TECHNIQUE EXPLAINED
SITUATION – Begin your answer and describe the situation you were faced with.
TASK – Next, tell the interviewer the task that needed doing to overcome the challenge.
ACTION – Explain in detail the steps (action) you and other people took to achieve your goal.
RESULT – Finish off and tell the interviewer the results of your actions.
TIP: Do not try to remember your answers to the behavioral interview questions word-for-word. Instead, think of situations you have been in that are relevant to the competencies being assessed and talk about each scenario using the STAR technique. You may decide to start each part of your answer in the following manner:
“The situation I was faced with was…”
“It was my task to…”
“The action I took to achieve the task included…”
“Following my actions, the result was…”
DOWNLOAD RICHARD MCMUNN’S 27 BEHAVIOURAL INTERVIEW QUESTIONS & ANSWERS PDF GUIDE BELOW!
Here's What People Are Saying...
(worldwide success stories from our YouTube community!)
2 weeks ago (edited)
Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
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Who has created the answers to the interview questions?
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All the questions featured were asked during my interview and on the next day I received a phone call telling me I’m hired. Thanks a lot!
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I just wanted to thank you so very much. Your questions and answers helped me tremendously to land my first Tech job. Thanks so much for making these
This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. Thank you for sharing.
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