27 Behavioural Interview
Questions & Answers
Pass YOUR interview at the first attempt!
Pass YOUR interview at the first attempt!
Hereβs the FULL LIST of BEHAVIOURAL INTERVIEW QUESTIONS:
SUGGESTED ANSWER:
βSITUATION: I was speaking to a customer on the telephone. They wanted to buy a product but, unfortunately, it was out of stock. They thanked me for my time and said they would look elsewhere.
TASK: My task was to keep the customer on the call and find a workaround that resulted in them getting the product they needed.
ACTION: I asked them several questions about their needs, and soon realized we had an alternative product that was more suited to their needs, and considerably cheaper.
RESULT: After explaining the benefits of our alternative product, they agreed to purchase it. To thank them for being open to my alternative suggestion, I gave them free shipping. They thanked me for my excellent customer service and left a 5-star review online.”
SUGGESTED ANSWER
βSITUATION: My supervisor asked for a volunteer to cover the work of a co-worker who was off sick. I agreed to volunteer because I saw it as an opportunity to diversify my skills and assist the company.
TASK: My task was to take responsibility for their work in addition to my own and complete everything on time and to the expected standard.
ACTION: I created a list of my and my co-worker’s tasks, placed them in order of priority based on the company’s goals, and set them to work. I blocked out my diary, limited distractions, and when I was unsure of a task, I researched.
RESULT: I completed all tasks successfully by prioritizing and organizing my work effectively, remaining calm, and demonstrating efficient time management capabilities.β
Now INSTANTLY download the suggested ANSWERS to all the BEHAVIOURAL INTERVIEW QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!If you are attending an interview as a fresh graduate, or have no work experience, tell the hiring manager what you would do in the situation being asked about in the behavioral interview question.
Hereβs an example of what you might say when answering the behavioural interview question, tell me about a time when you worked in a teamβ if you have no previous experience:
βTELL ME ABOUT A TIME WHEN YOU WORKED IN A TEAM.β
βAlthough I havenβt yet worked in a team, I do know what I would do in that situation. I would listen to the team brief and write down any instructions. I would discuss the teamβs goal with my co-workers and generate a plan of action for us all to work towards. Next, I would suggest we allocate tasks to team members based on each otherβs strengths, get to work, and support each other throughout the process. Communication, motivation and a clear focus on the end goal are vital in any team situation.β
Behavioral interview questions are often used during job interviews to assess a candidates ability to competently perform tasks that are required in the position. My advice is to use the STAR technique to structure your answer to each behavioural question.Β
THE STAR TECHNIQUE EXPLAINED
SITUATION β Begin your answer and describe the situation you were faced with.
TASK β Next, tell the interviewer the task that needed doing to overcome the challenge.
ACTION β Explain in detail the steps (action) you and other people took to achieve your goal.
RESULT β Finish off and tell the interviewer the results of your actions.
TIP: Do not try to remember your answers to the behavioral interview questions word-for-word. Instead, think of situations you have been in that are relevant to the competencies being assessed and talk about each scenario using the STAR technique. You may decide to start each part of your answer in the following manner:
βThe situation I was faced with wasβ¦β
βIt was my task toβ¦β
βThe action I took to achieve the task includedβ¦β
βFollowing my actions, the result wasβ¦β
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Question 1,
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Question 2,
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Question 9,
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Question 10,
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Question 11,
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Question 12,
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The answers to the FULL LIST of interview questions featured on this page.
Expert responses that you can use during your interview.
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Who has created the answers to the interview questions?
Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.
He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.
Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
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All the questions featured were asked during my interview and on the next day I received a phone call telling me Iβm hired. Thanks a lot!
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