Here’s the Full List of WAITER / WAITRESS Interview Questions:
SUGGESTED ANSWER:
SKILLS: Thank you for the opportunity. I’m a friendly, customer-focused waiter who genuinely enjoys working in fast-paced environments where delivering excellent service is essential.
EXPERIENCE: I have experience serving customers, handling multiple orders, and ensuring guests feel welcome from the moment they arrive to the moment they leave.
ACHIEVEMENTS: In my previous role, I was regularly praised for building rapport with guests, encouraging repeat visits, and contributing to positive online reviews through consistently high standards of service.
TYPE OF PERSON: If you hire me, I will work hard to uphold the high standards and good reputation the restaurant has earned and be flexible in my working hours to support the business during busy periods.
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4 Tips for Passing a Waiter / Waitress Interview!
If you have a waiter or waitress interview coming up, your interviewer will be looking for three key things: reliability, positivity, and the ability to handle busy service periods. Here are four powerful, practical tips to help you stand out from the competition and secure the job.
1. Show You Understand CUSTOMER SERVICE
Restaurants survive on reputation. One negative review can damage business, so employers want staff who genuinely care about the customer experience. In your interview, explain that being a waiter or waitress is about more than taking orders. It’s about:
• Creating a welcoming first impression
• Paying attention to detail
• Handling complaints professionally
• Ensuring guests leave satisfied
Use a short example of when you delivered great service, handled a complaint, or went the extra mile. Real examples always score highly.
2. Demonstrate FLEXIBILITY With Hours
Hospitality businesses rely on staff who can work evenings, weekends, and busy peak periods. A strong answer would be:
“I understand restaurants are busiest during evenings and weekends, and I’m fully flexible. I’m happy to support the team whenever needed, including overtime.”
Flexibility shows commitment and makes you a safer hiring choice.
3. Prove You Can Stay CALM Under Pressure
Restaurant work can be intense. Orders pile up, customers are waiting, and teamwork is essential. Employers want someone who:
• Stays calm
• Communicates clearly
• Prioritises tasks
• Supports colleagues
If asked how you handle pressure, explain that you focus on one task at a time, stay organised, and maintain a positive attitude. Mention that you understand customers can sense stress, so professionalism is key.
4. Prepare for DIFFICULT CUSTOMER Questions
One of the most common waiter interview questions is:
“How would you deal with a difficult customer?”
A strong structure is:
• Listen without interrupting
• Apologise sincerely
• Clarify the issue
• Take immediate action
• Follow up to ensure satisfaction
• Learn from the situation
Employers want to see maturity, patience, and accountability.
Final Tip: Dress smart, smile, maintain eye contact, and show enthusiasm. Restaurants want energetic, friendly team players who take pride in delivering excellent service.
If you prepare using these four tips, you will give yourself a strong chance of passing your waiter or waitress interview and securing the job.
Good luck!
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