111 Call Handler Interview Questions

Pass YOUR interview at the first attempt!

Here’s the FULL LIST of 19 111 CALL HANDLER INTERVIEW QUESTIONS:

Q1. Tell me about yourself?

SUGGESTED ANSWER:

“I am a reliable, trustworthy and professional person who can be relied upon to hit delivery targets and also go about my duties as a delivery driver with professionalism and positivity. I understand the responsibility that comes with the role, and my flexible and adaptable personal situation, means I can dedicate the hours you need from a delivery driver. I am also a good team worker, I learn things quickly and I can also be left alone to get on with my duties with little supervision or guidance.”

Q2. Tell me what you know about the Ambulance Service?

SUGGESTED ANSWER

“There are lots of delivery driver positions advertised. However, I don’t want to work for just any company. I chose your company because, from what I gathered during my research, you provide great service to your customers, and you also have ambitious plans for the future. I am looking for long-term stable employment, and if I carry out my duties as a delivery driver with commitment and professionalism, I will have employment with you for many years to come.

Q3. What do you know about the 111 NHS line?
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Q4. What does the role of a 111 Call Handler involve?
Interview Questions And Answers Example 02

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Q5. What other duties do you think you would be doing as part of the 111 Call Handler role?
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Q6. One of our core values is compassion. When have you demonstrated this in a previous situation?
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Q7. Tell me how you would deal with a difficult or frustrated caller whilst working as a 111 Call Handler?
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Q8. Where do you see yourself in 5 years' time?
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Q9. What’s your biggest weakness?
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Q10. Tell me about a time when you went above and beyond what was required?
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Q11. Describe a situation when you went out of your way to help your employer in a previous role?
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Q12. As a 111 Call Handler, you will have to often deal with stressful work situations. Describe a stressful situation at work and how you handled it?
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Q13. Describe a time when you were flexible at work?
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Q14. Describe a time when you had to adapt your communication style to get your message across?
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Q15. Can you give an example of when you achieved an NHS value in your career?
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Q16. When have you worked as part of a team to complete a difficult task?
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Q17. Why do you want to leave your job?
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Q18. What are your strengths?
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Q19. Do you have questions for the panel?
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Now INSTANTLY download the suggested ANSWERS to all the TOUGH INTERVIEW QUESTIONS and PASS your interview!

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RICHARD MCMUNN’S 5 TOP INTERVIEW TIPS!

Over the years, Richard McMunn has helped literally thousands of people from around the world to successfully pass their job interviews. Below, he has provided you with his top 5 tips for interview success to make sure you ACE YOUR INTERVIEW! 

INTERVIEW TIP #1 – Use You Interview Preparation Time Wisely

I see it time and time again, people worry or panic about their upcoming interview. The truth is, there really is no need to panic. During your interview preparation, prepare answers to the common types of interview questions and also make sure you practice a mock interview (see tip 5 below).

INTERVIEW TIP #2 – Overcoming Interview Nerves.

Having nerves prior to, and during your interview, is normal. The interview panel will expect a certain amount of nerves and they will take these into account when interviewing you. However, there are a couple of things to remember: (i). The interview is your opportunity to shine and there is absolutely no point in worrying. (ii). You have nothing to lose by being confident and giving it your all. The worst that can happen is, you don’t get the job, and you then simply apply for another one and start over. Be yourself, have confidence in your abilities and go for it!

INTERVIEW TIP #3 – Dress to Impress and Work on Interview Technique

Answering the interview questions forms only a small part of the assessable criteria. The interview panel have to like you, and your interpersonal skills will count for a lot! So, even if you can’t answer an interview questions, your personality might make up for it. On that basis, make an effort and dress smart for your interview.

INTERVIEW TIP #4 – Good Manners go a LONG WAY!

Good manners are not that commonplace in society these days. However, they can go a long way to impressing the interview panel. Focus on a firm handshake, don’t sit down in the interview chair until invited to do so, and most importantly, smile during your interview.

INTERVIEW TIP #5 – Carry Out a MOCK INTERVIEW

Prior to your interview, carry out a mock interview and practice all of the interview questions on this page – I promise if you do, you will be far better prepared than the vast majority of candidates. Good luck!

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GET ALL 19 ANSWERS TO THE 111 CALL HANDLER INTERVIEW QUESTIONS

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Question 1,
Full Suggested Answer & Detailed Response

Interview Question 01

Question 2,
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Interview Question 02

Question 3,
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Interview Question 03

Question 4,
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Interview Question 04

Question 5,
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Interview Question 05

Question 6,
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Interview Question 06

Question 7,
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Interview Question 07

Question 8,
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Interview Question 08

Question 9,
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Interview Question 09

Question 10,
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Interview Question 10

Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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The answers to the FULL LIST of interview questions featured on this page.

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In addition to the 111 CALL HANDLER INTERVIEW QUESTIONS, you will also receive the following BONUSES:

Interview Skills Guide and practice interview questions and answers

Bonus 1

150+ Page Interview Skills Guide – packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. Order today and you will get this bonus guide FREE – offer available for a limited time only.

111 Call Handler Interview Slides

Bonus 2

Richard McMunn’s 111 Call Handler Interview Tutorial Slide Deck – this PDF presentation contains quick and powerful tips you can implement right away as part of your interview strategy to boost your 111 Call Handler interview success! 

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Who has created the answers to the interview questions?

Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.

He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.

Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
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Expert Interview Advice and Tips from Richard McMunn

Still not convinced? Here’s why you should buy with PassMyInterview.com…

Firstly, these interview questions and answers are created by us and our team of experts – we have all the answers to your questions and will help you succeed (like we’ve been doing for the last 14 years) and we update our material frequently.

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Thirdly, our interview guides and training just work. Take a look at our customer reviews and feedback where our customers share their positive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview).

Finally, we have eliminated all risk for you. All of our products and resources are protected by our 30-day no questions asked money back guarantee. Whatever the reason…or no reason at all…you can have a full refund if this training isn’t right for you. So there is no risk.

MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS

All the questions featured were asked during my interview and on the next day I received a phone call telling me I’m hired. Thanks a lot!

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- Ricky Parr

I just wanted to thank you so very much. Your questions and answers helped me tremendously to land my first Tech job. Thanks so much for making these

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This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. Thank you for sharing.

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I had my interview yesterday, and I did great! Thank you so much for this, extremely helpful!

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