17 STAR Technique Interview
Questions & Answers

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Here’s the FULL LIST of STAR TECHNIQUE INTERVIEW QUESTIONS:

Q1. Describe a time when you delivered outstanding customer service?

SUGGESTED ANSWER:

SITUATIONIn my previous job, I was managing the telephone lines and responding to customer calls. One day, an elderly gentleman telephoned to place an order online and he was clearly having problems selecting the product he needed and also making the payment over the phone.

TASKI saw it as my task to spend time patiently helping the gentleman choose the right products for him and to also talk him through the payment process, reassuring him along the way.

ACTIONI started off my asking him a series of probing questions to ascertain which product he needed. Once we had achieved that stage, I then explained in detail how we would use his payment details to process the payment, and that his details were totally secure. I then took the payment details and his address for delivery. I also upgraded him to our free express delivery service to provide further reassurance that he would receive his good quickly.

RESULTAlthough the customer was initially confused and he struggled to find the product he needed, I managed to talk him through everything successfully by being patient and methodical in my approach. The customer was very happy with the service and he has since used our company again to buy products.

Q2. Describe a stressful situation and how you handled it?

SUGGESTED ANSWER

SITUATIONI was working as part of a team on a difficult, time-sensitive project for a client. The client unexpectedly brought forward the completion date, which meant we had to work around the clock to get everything completed.

TASKIt was my job to monitor each stage of the process and support the other team members in completing each of their specific tasks. If they needed anything specifically to complete their part of the project, I would find it for them. It was particularly stressful because we all had to work additional hours outside of the normal working day, whilst also concentrating on each specific task in hand.

ACTIONI carried my element of the project as required and remained calm and focused at all times whilst supporting my team colleagues.

RESULTThe end result was a success! Due to the extra effort we all put into the team task, and the extra hours we all dedicated to the project, we managed to complete the project with just 3 hours to spare. It was great all round team effort.

Q3. Explain a situation you were in when you had to overcome a difficult challenge?
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Q4. Tell me about a time when you had conflict at work?
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Q5. Tell me about a time when you disagreed with an immediate supervisor?
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Q6. Give an example of when you have completed a difficult task according to guidelines?
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Q7. Describe a situation where you had to improve the way you did something at work?
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Q8. Describe a situation where you worked as part of a team to complete a difficult task?
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Q9. Describe a time when you dealt with a difficult customer?
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Q10. Describe a time when your team or company was undergoing change. How did that impact you, and how did you adapt?
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Q11. Give an example of when you have completed a difficult task according to guidelines?
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Q12. Tell me about a time when you went above and beyond what was required at work?
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Q13. Tell me about a time you responded to feedback from someone else?
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Q14. When you have you worked on multiple projects and how did you prioritize them?
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Q15. Give an example of a goal you didn’t achieve and how you handled it?
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Q16. Tell me about a difficult project you worked on where you had significant problems to overcome?
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Q17. Tell me about a time when you showed integrity and professionalism at work?
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How To Use The Star Technique For Answering Interview Questions


The STAR technique is a brilliant and simple way for answering tough behavioral interview questions. The main purpose of the STAR technique/method is to make sure you give the interview panel solid/evidence-based answers to the situational-type interview questions that are being asked.

The STAR technique is best used for interview questions that start off with:

“Tell me about at time when you…”

“Explain a situation you in where you…”

“Can you give an example of when you…”

“Describe a time when you…”

The basic principles of the STAR interview method are as follows:

SITUATION – Start off by explaining to the interview panel the exact situation you were in.

TASK – Once you have explained the situation, move on and tell the panel what the task was you needed to complete.

ACTION – Then, once you have outlined the task, move on to explain to the interview panel the action you took, and also the action other people took who were involved in the situation. The action element of the STAR technique is usually the most comprehensive.

RESULT – Finally, move on a explain what the results were following the action you took, and also the action other people took.

The beauty of utilising the STAR technique when answering interview questions is that it ensures you provide specific evidence and proof that you can perform the competency being assessed.

3 IMPORTANT TIPS FOR USING THE STAR TECHNIQUE DURING ANY INTERVIEW

TIP #1 – Make sure your responses explain what you did in a given situation, as opposed to what you would do. This is really important as the interview panel want to hear of a specific example when you met the competency being assessed.

TIP #2 – When preparing for your interview, take a sheet of paper and write the letters S.T.A.R down the left hand-side of the paper. Then, for each competency being assessed, write down each of the different elements (Situation, Task, Action and Result) before practicing each of the answers in a mock interview format prior to the actual interview day.

TIP #3 – A great tip for making sure you make good use of the STAR technique when answering interview questions, is to start off each sentence with the qualifying word. For example, say:

“I was in a situation at work where I needed to…”

“The task I needed to complete was…”

“The action I took involved…”

“The result of my actions was…”

Make sure you download a copy of our 17 STAR Interview Technique Interview Questions and Answers and be FULLY PREPARE for your interview!

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Question 1,
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Interview Question 01

Question 2,
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Interview Question 02

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Interview Question 03

Question 4,
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Interview Question 04

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Question 11,
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Interview Question 11

Question 12,
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Interview Question 12

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